OptiContactsReviews 200

I ordered 8 boxes of contacts on order #*******. After using 2 partial boxes, it became clear that the product was defective. I contacted the company and they will not provide a refund for defective boxes or the handling/processing fees. DO NOT ORDER from this company - they do not stand behind their product and took too long to respond. Meanwhile, I do not have contacts

2023-10-03 The company contacted me and resolved the situation. I feel that public posting on reviews sites helped address this. I revised my review from 1 to a 4

When I ordered my air optics Night and day contacts are paid for quicker shipping. The last time but didn't this time. Last time it still took me a week to get them and this time it took a little over a week and a half.

Ordered on 9/12. Still have not shipped! Requested refund! Idk why it was so difficult but I don't particularly enjoy difficult so I guess I can find some other place to purchase

This Company "caught me" by advertising the cheapest contacts around. After receiving my order, I noticed a shipping charge plus a handling charge.True my contacts were $63 but after shipping of 10.95, handling of 55.93, and sales tax of 9.16! I paid 139… see picture below. Never again… Buyer beware!

Pricing on the contacts seems like a great / low price... but when you go to checkout, they make up the difference in processing fees. They charged me MORE for processing fees than the contracts themselves! Contacts were $290 and they were charging $319 for processing fees.

No long phone wait for customer service. No hassles, my lenses came in the mail super fast. Have not tried them yet but writing to let you know how it goes so far!

Ordered Sunday June/4/23 delivered to me on Thursday June/8/23 tood 4 days not bad. Contact brand new just like you order from the doctor office. I been using them over 5 years now.

Be careful because after you spend all the time trying to fill a contact prescription, they advertise the lowest rate online ($67 per box for a three month supply), of dalies multifocal (offered 50% discount) and then they charge you the same or more back in the form of insurance for shipping ($179) ha! And shipping ($9.95) which for me was $190 lol. So it actually brought my total up to higher than any other place you can find online. Classic bait and switch.

They advertise contact lenses for $19.99 per box but at check out the added $76.76 for "insurance and processing fees" in addition to the $8.95 for shipping. Very deceptive.

I got a box of contacts marked with my prescription but was totally off when I wore them.and since I opened them I can't return them. Don't buy from opticontacts!

This is a warning that the pricing OptiContacts advertises is very misleading as they show a price but when you are ready to check out they add over twice the amount for fees and shipping. The FTC should shut this business down!

I would not recommend purchasing contacts from this site because they use deceptive pricing. They advertised a great price per box, but when I went through the checkout process they added a huge, unexplained fee for "insurance and processing" (see screenshot). All potential savings were immediately erased, and I would not order from a site that tries to deceive its customers this way.

Do not shop at OptiContacts if you have insurance that reimburses you for contacts.

At first glance their prices look to be the best, but the bait and switch happens at checkout when they tack on a $50 handling charge. The total price was still the lowest I could find (by a few dollars) so I purchased anyways, but my insurance company will not reimburse for a handling charge because it falls outside the contacts price itself.

I went to order my annual daily wear contacts. This vendor advertised a price that was 55% lower than what was stated at checkout. I have attached the screen shots to show everyone about this. They stated that they insure your USPS shipment and this is the actual cost. When I checked with the USPS they stated this was not the correct insurance price to ship the contacts. This is a rip off and you can find better pricing going elsewhere.

I should have read the other reviews before placing an order, but like others have experienced, order total looks good on the website but then they tack on undisclosed "handling fees" after clicking the button to place an order and charging your card. They claim the fees are disclosed in the fine print in some sort of purchasing terms agreement. No reputable company would operate this way. Luckily I was able to cancel the order. Makes you wonder what other poor business practices they employ. Certainly not going to be ordering medical devices (contacts) from them.

They completely lie about prices and will throw hidden fees on your order no matter what. The "insurance and processing" fees are completely made up. I had my cart total $148 with a discount. And had $20 in "fees". Found a better discount and applied it to the cart, suddenly my "fees" shot up to $90 and made the total exactly the same. That shows these fees are COMPLETELY made up and they just blatantly lie about prices until you get to the end. Make sure you look because the fees are hard to spot and they don't even tell you about them at all. Not once in the process. Almost $100 in extra "insurance and processing" fees, compared to my previous order which has the exact same contacts, yet it only had a $20 before that. Scam artists.

I ordered from them thinking I was getting a great deal. They were only charging $37.95 for a box of 90 contact lenses. Then they hit you with a handling fee of $234.14! That's almost the same cost as the 4 boxes of lenses I bought. The 4 boxes were $303.92. Also they didn't ask for any info about my eye doctor so they obviously don't verify your prescription. Hopefully after reading some of the reviews I will get my contacts in a timely manner. I will never order from them with the deceptive pricing.

Placed my order shortly after getting my new prescription. Waited two weeks and still no shipping confirmation. Received an email coupon from them so, I responded asking about my order. I was told one more week. A week later - still nothing. Emailed again and was told this time, it would be two more weeks. At this point I asked to cancel. I called them and cancelled the order and was told I would get an email confirmation shortly. Six hours later, I called back and was told the cancellation would be sent by the following morning. Well, I had to call a third time and threaten getting my bank involved. Magically, the cancellation email showed up while I was on the phone with them.
Stay away from them. It's better to pay a little more from a reputable site than have to be jerked around for a month and then, have to go somewhere else for contacts.

Attract with low prices and then add exorbitant insurance and processing charges! I would not recommend this deceptive behavior.