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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Purse I order was delivered 2 days after placing order. Very HAPPY with OpenSky and their products and services. THANK YOU!
This is by far the WORST on line site ever. The mdse. Is poor quality and they have NO customer service. They tell you you have to have a return code and the item MUST be returned within 10 days for credit and no one responds so they drag out past the 10 days. It took me 8 emails back and forth to finally get a credit 4 months later. THIS SITE IS A RIP OFF. They never did refund all they owed me!
I am still waiting for half my order and a status report for such order
Hi Elizabeth! We are sorry to hear that you have still not received part of your order. Please feel free to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to check on the other half of your order. You can also send us an email at any time from https://www.opensky.com/content/contact-us if you prefer.
My 6-pack Arospa Bath Sea Salts arrived damaged----or to be more specific, it arrived incomplete: the tube of Lavender salts was only@ 1/3 full, with the rest of the tube scattered in the mailing box or in the plastic zipped package the tubes were packaged in, OR were "in the winds" somewhere after leaking out of the mailer package during the mailing process. That same day I contacted your Customer Service chat person and even though they said they were unable to reach the Seller and would get back to me when they had, I still am waiting for a response! Also, the CS person wrote that because this item was "Final Sale", they were unsure whether it could even be returned/replaced. I reminded him that your website states that IF an item arrives damaged, it WILL be replaced. Anyone "manning" your Customer Service should be aware of your policies in all circumstances for returning a product.
I also feel strongly that even if the Seller remains unavailable to your CS person, it would serve Open Sky well to at least keep in touch with a concerned customer and give them an update to "keep them in the loop".
Hi Anne! We are sorry to hear about the difficulties with your recent order. It is certainly intention to keep customers posted as we are trying to reach merchants to resolve issues, and it is regrettable that we were unable to do so in your case. That is something we will need to look into further. Meanwhile, please feel free to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to continue working with you on this.
That is why I order just inexpensive earrings for myself and sometimes rings which you call costume jewelry if people steal them when traveling it not big lost their jewelry not the best but they will look great on you in pinch
Great company for real leather Handbags! And great prices!
I ordered two sets of earrings--one with the cobalt blue, the other with black glass. They are both beautiful and well made, although I didn't think about how heavy they are (I have sensitive lobes!) But they turned out to be comfortable to wear, too.
Very quick service from vendor. I look forward to buying more from them.
I love my experience with Opensky! Extremely fast, efficient shipping and perfect timing! Will be purchasing from them again!
Great store, Quality Products. My only complaint is that I didn't get the dino bucks with the Tapjoy offer
I was expecting a small receipt sheet or booklet. Nothing
Hi Natalia! We are sorry to hear that you were disappointed with your recent purchase. Please feel free to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this. You are also welcome to email us at any time from https://www.opensky.com/content/contact-us.
I have received almost everything I ordered, the personalized items are on their way! Only complaint, I ordered a purse in burgundy, received it in blue. (?) I like the blue, though, so I am keeping it, but it was disappointing that the order was wrong.
First time using this site and what a great experience! Updates provided promptly, did not pull funds until full shipment was *******@door. What a great service and site!
I bought this as a Christmas gift, it's better than I expected, fast processing and delivery.
Everything on OpenSky can be purchased on eBay or Ali Express for literally 98% off the price OpenSky has it for. This is a sham operation that allows cheap Chinese factories and wholesalers to sell junk to gullible consumers at an exorbitant markup. Don't fall for it. If you see an item you like, do a Google Image search using one of the photos posted by the OpenSky merchant. I guarantee for most clothing and jewelry you'll spot it on a SheInside-type site for way cheaper.
Hi Neumi! We are sorry to hear of your feelings regarding out site. OpenSky hosts thousands of different shops offering a wide variety of merchandise, and the claims you have made in this review are simply not accurate. If you are in need of assistance with a purchase you have made, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you.
Placed order for two lamps on oct22 and was told they would be shipped out within 4-7 days. When no receipt by 18 nov I contacted merchant who told me he never received order or his money and could not fulfill the order at the price guaranteed by open sky even though 37 of the lamps were in stock. Elissa in customer service seemed to understand that as an Amazon like company that they should negotiate with the retailer to fulfill and even if they had to take a loss because of their mistake, they should do so. Without further contact with the seller the cancelled the order. I did not receive a full refund. I will have to pay hundreds more for the item since I bypassed a sale elsewhere after placing this order. These people should be shuttered permanently. Worst on line retailer ever
Hi Carmen! We are sorry to hear about the difficulties with your recent order. OpenSky hosts thousands of different shops and, while we do our best to ensure consistently positive shopping experiences, we (and our merchants) occasionally must cancel orders due to various issues, including significant listing errors. In any event, we appreciate your feedback, and hope that you will give OpenSky another try in the future.
I received a "reminder" email today that said don't forget about your $75 credit! I have never heard of this store. I will however not ever shop there due to the marketing scam in place. This is a horrible way to do business. They should have in small letters the details at least. This scam wastes peoples time.
Hi Darla! We are sorry to hear of your concerns with our credits. OpenSky is a marketplace with thousands of merchants, and many of them accept these Credits/Discount Dollars on eligible products. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any other questions, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to help clear up any loose ends. It is certainly not our intention to mislead anyone.
When I have had site or store credit with other companies, I have been able to use it as cash to purchase merchandise at the corresponding store/website. Not so with Open Sky. After being told that I had a $75 site credit, I spent 30 minutes shopping for about $70 of stuff I didn't need, but figured I would take it was free. Then I saw that the "credit" only covered a few dollars of the purchase amount, so that after shipping and handling were added, my order total actually exceeded $70. Nice. Call me naïve, but I still felt pretty misled. I never checked out, and never plan to shop Open Sky in the future.
Update: My response to Open Sky's response: The appropriate word for what you are describing is "discount coupon" not "credit." Until you start telling people what you are really offering them, you will continue to get negative reviews.
Hi Isaac! We are sorry to hear you feel that way. OpenSky is a marketplace with thousands of merchants, and many of them accept Credits/Discount Dollars on eligible products, which will be listed on each product ad and automatically applied during checkout. Each merchant can also decide what percentage of the total purchase price these credits can cover. You can learn more about this on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any other questions, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you further.
Most frustrating! I placed an order then changed my mind after reading reviews. I requested that the order be cancelled prior to shipment and they sent it anyway. For over a month now I've been trying to make contact o get my money back. I received a shipping label, followed the instructions. Waiting and looking for my refund only to receive the package back. Marked "undeliverable " "address unknown". How can that be? I'm not giving up, I want my money back. I will try the BBB and ask my bank for assistance.
Hi Julie! We are sorry to hear about your frustrating experience. Please continue to follow up with us through your open support ticket, or call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to continue working with you on this. It is highly unusual that your return shipment could not be completed successfully, and we will certainly work with you to make things right.
Opensky's advertising is very misleading. It states that you have a credit, and when you order something it picks and chooses what credit it is going to give you and you don't know that until the end of your order. They also retain your credit card info and automatically charge your account. I tried three seperate times to cancel the order, first time immediately after I finished order and I received a message that it was too late. Also, I returned the items that I ordered and never received a credit to my charge card. They owe me money. My next step is to write the BBB.
Hi Diane! We are sorry to hear that you are having a difficult time with your return. If you contacted our Customer Love team to initiate a return, and used the return label you were provided, you should automatically receive a refund a few days after we have been able to confirm the product has been delivered back to the merchant. Regardless, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this.
I ordered four pillow covers from Turish Kilim via Open Sky. This was on November 14th. The vendor said that they had shipped, but to date I have not received anything. Open Sky did refund my money but the vendor said that I could keep the pillow covers, which never arrived. Just one more reason not to do business with Open Sky. This site is one big joke.
Hi Peg! We are very sorry to hear about the difficulties with your recent purchase. Any discounts or coupon codes that were applied to your purchase should have been itemized for you prior to payment, but standard discounts cannot be combined with the free shipping coupon. Also, OpenSky hosts thousands of different shops, and each is able to set their own shipping costs, which should also be made clear during checkout. In any event, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you.
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Hi Diane! We are sorry to hear about the difficulties with this purchase. OpenSky is a marketplace which hosts thousands of merchants and, for those products which accept returns, you can request a return any time without 14 days of the receipt of the item. We will have to look further into what happened in your case specifically, but we are generally able to respond to all inquiries within 24 hours.