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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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This is the 2nd time I've ordered jewelry through Open Sky and I am very happy with the merchandise and how fast it's shipped to me. It keeps me coming back.
I hate ordering shoes, clothes, etc. online because you never know if what is ordered is going to fit, but the shoes fit perfectly. I was also pleasantly surprised how fast my order arrived... thank you! Great experience!
The entire progress of my order was protracted to me so I always knew what was going on. And it came really fast! Necklace is exactly what I was expecting!
I didn't read reviews until after I had put in any order and was not satisfied with response of dissatisfaction. Lesson learned. Never again
Hi Donna! We are sorry to hear that you were disappointed with your recent experience. We are unable to identify your specific issue based on the limited details included with your review, but we appreciate your feedback nonetheless. If your issue remains unresolved, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, or write back to us through your existing support ticket, and we will be happy to continue working with you.
As usual, the items I purchase from Open Sky are unique, of good quality, and wonderful gifts to give. Keep a lot for myself as well. I am happy with everything I have ever purchased.
This company has no control over products sold through them and no interest in making things right for the customer. Either use the original in the model (Amazon) or go direct to the Mfg.
My story - bought a camera through Open Sky, being offered by one of their member dealers, Blue Nyle Direct. My order was cancelled by Open Sky, apparently because of an issue with the listing - namely the price was 'too low'. BlueNyle tried negotiating anew price over the phone with me, which I wasn't interested in. I'd already bought it, right?! I hoped to get resolution from Open Sky, but was brushed off with a 'can't help you, we can't sell what our dealers don't have'. Why does Open Sky exist if not to facilitate purchase from dealer to buyer?
Hi Jim! We are sorry to hear about the issue with your recent order. OpenSky hosts thousands of different shops and, while we do our best to ensure consistently positive shopping experiences, we occasionally must cancel orders due to various issues, including significant listing errors. We also always do our best to make things right for customers who experience trouble with their orders, and it is regrettable that you were left with a different impression. In any event, we appreciate your feedback, and hope that you will give OpenSky another try in the future.
Looking at Christmas Lights, going back and forth between amount of lights, and cord length and undecided, adding, and deleting from cart trying to make a decision, then all of a sudden I get "Thank You for your order" I never completed an order, and Never gave credit card information, they used that information from an order I placed a week ago for a Christmas present I ordered. I NEVER agreed to keep that information on file. I get an email saying order cancelled, but no number to call. Very bad way of doing business. I WILL NEVER ORDER FROM THEM AGAIN.
Hi Lisa! We are sorry to hear about your unpleasant experience. It is necessary to place a payment method on file to order from OpenSky, but you certainly should not be charged in the event you did not place an order. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this.
Its' all cheap Chinese imported stuff marked way up. You can buy the same exact items on AliExpress, DHGate or eBay for 1/10th of the price. Do not sell on here either! They do not care about their seller and are now charging a monthly fee plus 15% commission on everything! Stick to selling on Amazon or eBay!
Hi Nova! We are sorry to hear that you had poor buying and selling experiences on OpenSky. Our site hosts thousands of different merchants who offer a wide variety of products and, while some buyers admittedly have poor experiences, a vast majority of transactions are successful. In the event there is a problem, we will always do our best to make things right. If you are in need of assistance, please feel free to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to help.
No number no dimensions given for jewelry
Discount code says for all, however u get to cart, pay, this store doesn't honor coupon.
I must shop at store with a no.
Hi Debbie! OpenSky hosts thousands of different merchants, and each one is responsible for creating his/her own descriptions and choosing whether to participate in our discount events. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with getting the information you need regarding the piece(s) you are interested in and clear up any remaining confusion. We apologize for the inconvenience.
I tried to place an order with OpenSky today. I set up and account, entered all the information, CC info, shipping/billing... etc. It took my information, advised me that the order was processed and then nothing. Just kept asking me for my email and password... I went to technical support, and one agent just magically disappeared and I had to start over with another tech support person. Nothing was resolved, the order is I-Don't-Know-Where... and I'm not going to pursue it any further other than to confirm with my CC company that nothing was billed against my account. Be forewarned. I would recommend steering clear of this site.
Hi Carol! We are sorry to hear about the technical issue you encountered when attempting to order. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this.
So far I've been very pleased with everything I have ordered. Good quality and very nice. Still waiting on a couple more I ordered for gifts.
I plan to continue to order from Open Sky
Ordered a wheel of Norwegian gjetost which is a caramel and cheese mix. The shipping was expensive but very quick. I ordered on a Saturday and it came the following Wednesday afternoon, packaged well in a styrofoam container with multiple freezer packs.
It took the merchant about a month to send my top, and when it arrived in the wrong size, I reached out immediately for an exchange. They said 14 days had past and no exchanges were possible any longer! When I was finally able to reach, via back and forth email to open sky, they tried on my behalf... but the feedback from the merchant was I should basically - try to suck it up and wear a large and they would throw in 2 free scarves! I ain't havin' it sista!
Hi Susan! We are sorry to hear about the difficulties you experienced with this order. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into whether there is more we can do to assist you with this.
I enjoy your products but service - not good unfortunately. It's kind of odd since it's online sales. I did not receive my product (vitamin) and one product had the plastic torn... Where is my order? Since October 18th!
Hi Mireille! We are sorry to hear about the difficulties you are experiencing with your recent purchases. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with these issues.
Everything I ordered met or exceeded my expectations. The items were packaged well and were delivered fast. Definitely recommend giving this site a try. You won't disappointed.
I love the items that Open Sky offers. A varied amount of different items is pleasant for me to see and buy. I very much love their jewelry and the great prices.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Catherine! We are sorry to hear about your recent experience. It is unclear exactly what went wrong based on the details in your review, but we would certainly appreciate an opportunity to make things right. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you.