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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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I now need to return the item that took a month to be delivered and of course customer service is not getting back to me. And I only have a 14 day window for returns. STAY AWAY FROM THIS SITE. BAD NEWS.
I ordered a beautiful looking personalized wedding present from them. All I have gotten after three WEEKS is and endless supply of lies, saying that the item will be shipping out within a day or two. (When I ordered the items they said that it would ship in three DAYS.) Now I've got to scramble to find someone to personalize the items immediately, so that they will be ready in time for the wedding. So, after weeks of useless correspondence, now I have to pay extra to get it done in time, elsewhere!
Hi Joseph! We are sorry to hear with the difficulties you have experienced with your recent order. OpenSky hosts thousands of different shops and, while we do our best to ensure that all participating merchants ship in a timely fashion, there are inevitably shipping related issues at times. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.
I still have not heard from this website regarding my order of Nov. 28th. I had to order my item from Amazon which I should have done In the first place. I already got a text from them stating it will be delivered Dec 18. I guess I am out of my $36.00. Live and learn.
Hi Kathleen! We are sorry to hear that you have not received your order. OpenSky hosts thousands of different shops and, while a vast majority of orders are delivered without issue, shipping issues do arise on occasion which we must address directly with the merchants involved. Rest assured, we will do our best to assist you, and will follow up with you again as soon as we know more about the status of your order. You can also call our Customer Love team at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday.
I ordered a Silver Sparrow Bird and Olive Branch Bracelet almost two weeks ago and still have not received it. What's worse is I've contacted customer service three times with absolutely no reply back. It's too bad too because they have very nice products, but after this horrible experience I will not be re-ordering from them.
Hi Kathy! We are sorry to hear that you have not received your order. We always reply to inquiries we receive, and it is very surprising to hear that you have contacted us multiple times without a response. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.
I paid to get 2 picture keepers and I only got one and I keep sending e: mails to see what happened and if someone is going to take care of this and no one seems to care cause no one is getting back to me. That is why I am giving 1 star. I ordered many times from OpenSky but very bad customer service. I am still waiting for an answer to see how they will take care of this.
Hi Patricia! We are sorry to hear that you did not receive your complete order. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this matter.
Well I didn't receive the silver one that I ordered. Can you please send it to me. Thank You
Hi Bonnie! We are sorry to hear that you did not receive the correct item. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.
At 1st we were really excited the order didn't take long at all to get here and we loved the price but not even 5 days after using the charger it's already messing up...
Hi Ariana! We are sorry to hear that your charger is no longer working as expected. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this.
This is the worse site I have ever used. I can never get my order on time, always a shipping problem. I ordered a shirt for a Christmas Party and now I am told it has been delayed. I will never use Opensky again.
Hi Elayne! We are sorry to hear that your recent order did not arrive in a timely fashion. OpenSky hosts thousands of different merchants and, while there can be shipping delays at times, we do our best to minimize those occurrences and are always happy to help with such situations. If you have not contacted us already, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into this for you.
I love the earrings! All 9 pairs! Fast, efficient! You'll be seeing me again soon! Thank you!
I ordered my product on November 29th, pickup by post office from their location was December 1st. Sorted on December 8th. Where is the package? Supposedly it is in transit. I have made 8 other purchases from Tigerdirect, Newegg, Target and ebay and have received all of them. I have even mailed packages from my location to Utah and Ohio and they have been received as of yesterday. Either they have a postal problem in Texas or they are lying about when they scan their packages. No idea if the product is good or not. Right now we have a service problem. It should not take 2 weeks to get a package from Texas.
Hi Jonathan! We are sorry to hear about the issue you are experiencing with your recent order. OpenSky hosts thousands of different shops and it is unclear what the problem in this case may be, but we will be happy to look into this for you, including contacting the merchant if necessary. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do out best to help you out.
They look beautiful but they have ancient USB plugs that do not fit any of my electronics. Even tried to use my own iPhone plugs and they do not fit into the charger sticks. And, the seller will not give me a refund! Bought four for $58 and can't give them to any of my grand kids for Christmas. Bummer experince
First time customer-won't be the last! Items received were as described and shipping was lightening fast! Email were sent to inform me my products shipping journey. Website is a pleasure to view and purchase -
Thank you for a pleasant shopping experience.
Maybe it was because I placed my order on Cyber Monday but I found the website difficult. I think because it was running slow, I could not get to checkout. It took 3 times signing on and off again before it was confirmed that my order was placed. That said, I am more than happy with the product I received. Thanks and have a Merry Christmas
I purchased a cutting board and I was kinda
"iffy" about it, especially when it was shipped 2 days later. I thought it would be something cheap and not well made. Well, guess what? It is awesome! Thank you, Opensky!
Delivery was incredibly fast. The product was a little disappointing. I ordered two cutting boards with names burned on. One was dark the other was barely legible. A bit disappointed with the product.
The gifts I purchased are for Christmas I am excited to see everyone's faces! I timing of receiving the packages is good.
Easy to order - everything is beautiful... great value!
It was a lot of fun shopping, product showed up pretty fast and in excellent condition. I will be shopping here agin.
From the business
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melissa! We are sorry to hear that you have been waiting on your order for so long. We always reply to inquiries we receive, and it is very surprising to hear that you have contacted us multiple times without a response. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.