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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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I am unable to return this item... I am MORE than upset about that! The chain cannot even fit around my neck (and I'm not heavy)... the Initials are barely visible and the silver discs themselves can easily be mistaken for Tin... I would not recommend this item to anyone... I HAVE WASTED MY MONEY!
I ordered & was billed for 2 canvasbags, but only received 1. I sent a message to OpenSky 2 days ago, and I'm still waiting for a response regarding this issue.
Order #*******
I am completely disappointed in the way in which customer service handled my order. I contacted them to change my order from 3 to 2. They cancelled the wrong item. I contacted them again. They cancelled the entire order. I contacted them again. They reassured me that it was corrected. It wasn't. Now I am unable to order one of the items, and the one that is on order (for a Christmas gift) suddenly is also unavailable after waiting two weeks for it to be shipped! I will not order from here again!
I received the charge cord quickly. It works perfectly, and appears to be well made.
I ordered the neon green cord with purple, however, I received the purple cord with green. Not a problem because I like purple too.
The sweater I ordered arrived from China with no packing label, so no option to return or exchange... this sweater is so cheaply made I threw it out. What a complete waste of money.
Hi Josie! We are sorry to hear that you are disappointed with the quality of the sweater you ordered. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.
I purchased the "Cut Loose" Long Sleeve Shirt by Amaryllis on November 27; shipping was not included. The product was not delivered until December 15. There were intermitent emails that repeatedly stated that shipping was delayed. I received the product today and tried it on. The shirt is medium to low quality and it doesn't fit or hang the way it does in the pictures. There are no reviews of the garmet on the OpenSky website so you cannot research your purchase. I will not make another purchase on OpenSky.
Hi Paty! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different merchants and, while a vast majority of orders are completed without issue, we are always happy to help in any way we can when complications arise. Please feel free to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.
THEY TOOK MY MONEY AND TOLD ME MY PRODUCT WOULD BE THERE IN 15 DAYS AND 30 DAYS LATER I NEVER RECEIVED. THEY SAID THEY HAVE TO ASK THE MERCHANT IF THEY CAN CANCEL MY ORDER BEFORE I GET MY REFUND. TERRIBLE COSTUMER CARE AND HORRIBLE COMMUNICATION.
Hi TAM S.! We are sorry to hear that you have still not received the product you ordered, especially after such a long time. OpenSky hosts thousands of different merchants, and we cannot cancel an order that a merchant has indicated is processing, without confirming with the merchant first, in case the product has already been shipped out and is on its way to you. Rest assured, since you have already contacted our Customer Love team about this, we will continue working with you on this and ensure you are able to get a refund.
I ordered a fitness tracker on 12/6/15 and they took my money but have received nothing no product or info or anything. I contact them by email get the same response I will get ahold of them it should take 2 to 3 days and I'll get back to you have heard nothing...
Hi Michelle! We are sorry to hear that you have also not received the fitness tracker you ordered. OpenSky hosts thousands of different merchants and, based on what you described, it sounds like we will need to reach out to this merchant to see what is going on with your order. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into this right away. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.
I also ordered the fitness tracker and have yet to receive it? The tracking info hasnt changed since Dec 8th. Starting to think I used a bogus website. Not impressed at all. Will see if I get an answer as to where my item is
Hi D U.! We are sorry to hear that you have not received the fitness tracker you ordered. OpenSky hosts thousands of different merchants and, based on what you described, it sounds like we will need to reach out to this merchant to see what is going on with your order. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into this right away. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.
I received the same type of initial response as the woman who said she ordered several items and received them all, except one. I have sent 5 or more emails to opensky, with zero responses, other than an automated one. I ordered on 25 November, and it is now 15 December. The tracking number stated a delivery on 7 December. I will be contacting my state's Attorney Generals office to report your company, as well as initiating a call to my credit card company to start the process of cancelling my order in order to get my money back.
Hi Ann! We are sorry to hear about the difficulties you our experiencing. Our Customer Love team responds to all inquiries you receive, so it is unclear why you have not been able to successfully connect with us to this point. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this.
I purchased the black leather case for iPhone 6 Plus with side access for cards, license, etc. it's real quality and soft in the hand. I will be ordering in different colors. Great service and delivery time was only few days.
I ordered a fitness tracker on December 2. The last tracking information was on December 7. Email sent to open sky. I was told that they contacted the merchant and they were waiting to hear from them. They sarcastically thanked me for my patience. I have ordered 2 other items that arrived in a timely fashion. Still waiting to here about this.
Hi Carol! We are sorry to hear about the difficulties you are experiencing with this order. OpenSky hosts thousands of different merchants and, while we must work directly with our merchants to address certain issues, we are fully committed to ensuring any such issues are addressed in the best manner possible. It is regrettable that you took any comment from our Customer Love team to be sarcastic, as it certainly was not intended as such. In any event, you can rest assured that we will get back to you about the outstanding issue with this order as soon as possible.
Purchased online on Tuesday received product by Friday! Fast, easy and inexpensive!
The blue tooth ear phone I bought are the perfect gift for my two teen age grandsons! The quality is hoo and the price was certainly right!
Great shopping experience, prices and fun sight! They have a little bit of everything! I love the soft leather purse I bought!
I always buy Tom's flats but when I saw these for 23.00 decided to try them. Was very pleased, correct size and color was right on.
All arrived in a timely manner. Pricing difficult to understand, gimmicky! One description of a product, shown as a pair in the picture, does not state that they are sold individually until the last two words. I would have not bought them if I had realized they were $20 dollars a piece, guess that was OpenSky's goal.
I have been very satisfied with my purchases so far. Prices are good and shipping is prompt
This website has been awsome and let me buy the items i desire and has the best customer service! Everyone has been able to always help me with the questioons i have had in the past!
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Patricia! We are sorry to hear you did not receive your entire order. Our Customer Love team replied to your email on December 13th, the same day it was filed, so the reply was most likely filtered into your spam folder or something of that nature. At this point, we are just waiting to receive some additional information from you and then we will be able to work toward a solution with the merchant. If you search your email for any messages sent from [email protected], you will likely be able to locate our reply. We will also make sure to re-send that message just in case. Please also feel free to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday.