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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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OK, I take it back. Once you figure out how to reach someone, these seem to be good people. One of their vendors (only, and I dealt with 3) really messed me over. I did a bit of research and found the corporate offices. A bit of finagling and I found the president's email addy and sent him a very hot note. In less than two hours, they got back to me, processed a refund and let me know. And if the package ever does show up, it's mine for all the frustration. They may be hidden behind a lot of doors, but they are reachable. While not getting what I wanted for my daughter (and having to go out shopping AGAIN) is a bummer, at least my blood pressure has come down though I still have to stop crying about all this. They deal with a lot of vendors and can't be responsible for one of them messing up.
I ordered my "Christmas Gifts" on 12/2, today is 12/21 and still no where to be found. The tracking number they provided hasn't been updated since 12/16 so god only knows where anything is at this point NEVER AGAIN! You've lost a customer.
Easy ordering process, quick and accurate processing and shipping, adorable merchandise. Will order again!
Easy to order, was able to contact a real person when I had a question. The items arrived quickly. I received emails with updated tracking information. I felt very informed from the first email saying it shipped to the last email showing it delivered by my postman. I will definitely be ordering from OpenSky again.
I purchased 2 items. The neckchain is very poor quality. I just realized that it is not returnable. It is so cheap looking that it will not be given as a gift as was intended. The next purchase was wireless earphones that I just realized can only be returned 14 days after arrival. I hope they work because they are a christmas gift and will not meet the return policy guidelines. I am very dissapointed and will not be ordering from open sky in the future.
Placed an order for cutting board for Christmas, 7 days after order, CC was charged, next day OPENSKY sends me a cancellation notice with no reason given. They state I will receive refund, but get this less the S&H! Sent two emails with no response, now I'm scrambling to get another gift. Stay away from OPENSKY
Well OPENSKY responded and said it was a mistake and it wasn't cancelled HD it would ship 12/21... no surprise it didn't ship. Still no answer on charges. Very bad experience other reviews on them are accurate
Hi G M.! Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into this for you as soon as possible. If your order was indeed canceled, your credit card should not have been charged, and you certainly should not still be responsible for any shipping and handling fees. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer. We apologize for the difficulties with your order.
It was my first time shopping on Open Sky. I was looking for a certain type of purse in a certain color and having difficulty finding it. I started looking at the Open Sky site and found a myriad of purses. I found just what I wanted and had it in my home in 3 days. I am a happy shopper!
I wasn't expecting my shirt to ship as fast as it did during the holidays, I was so happy when it arrived so fast. Thanks so much!
The item I ordered was shipped and I received several updates via email regarding the status as it made its way to my door. Item received in excellent condition and well before the estimated arrival date! Super satisfied and might I add, guaranteed return customer.
The products I have received, have been great - especially the Rock Hill jewelry. However, they listed one item as delivered and I never received it. I wrote to customer service, but have not yet received a reply.
Placed a order Decemer 3 2015 and still waiting customer service could not get in touch with the merchant very sad and poor service never again if you are reading this they are bogus run cancel get your money back never on time with shippment
Hi Steven! We are sorry to hear you have been waiting on your order for such a long time. OpenSky hosts thousands of different merchants and, a vast majority of orders places on our site go through without a hitch, but issues do arise on occasion. Since you have already contacted our Customer Love team, we will do everything in power to resolve the issue with the merchant. Rest assured, we will make sure you receive your money back if your order cannot be fulfilled.
I have contacted the New York Attorney General's office regarding Open Sky. This company is a dishonest, scamming company that only wants your money and will not deliver. I will not let them get away with it so easily. I already complained to BBB, and now pursuing legal action through the NY AG's office. I suggest everyone else do the same to stop this company.
Hi Paul! The order number you provided actually has not been canceled, so it appears you may have received an automated cancellation notice in error. If you mouse over your name in the upper-right corner of your account and click the “Purchases” link, you will see that the status is actually “Processing”, which is indicative that it should still be fulfilled. If you have any other questions, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, or send us an email from https://www.opensky.com/content/contact-us. We apologize for the confusion.
Placed order for several items. Only a couple have been delivered. Despite NUMEROUS inquiries w/ customer no service I'm still waiting on three. All three have confirmed shipment BUT one tracking number (FEDEX) is bogus & the other (USPS) shows pick up but no further progress. I'm beginning to think it is also bogus.
Late breaking news! After waiting 3 weeks for item sent FEDEX, Open Sky now says the seller never shipped & no longer sells on the site! WTH- It took them three weeks after confirming shipment to discover their fraudulent seller?
After yet another week the second part of this order sent USPS has not shown any tracking movement beyond "pick-up". Open Sky Customer "Love" continues to maintain that they are unable to communicate w/ the vendor which seems curious. Surely the "vetting" process would include contact information for situations like this.
I "smell" another cancelled order coming!
Okay! I finally threw in the towel and requested that the final portion of my order be canceled.
I have received no response concerning the status of the shipment of this item despite numerous requests!
Hi R P.! We are sorry to hear about the trouble you have had with some of your recent orders. OpenSky hosts thousands of different shops and, while a vast majority of orders are fulfilled successfully, there are issues on occasion and we are always happy to help. If you still have any outstanding order issues, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to check on the status of this shipment for you. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer. As you have seen, if an order cannot be fulfilled for any reason, we will make sure you receive a full refund.
I ordered an infinity scarf in Sept. Here it is Dec. Never got it. Contacted Love team at opensky.com and no response. Won't ever order from them again, not helpful at all.
I think this place should be investigated for fraudulent sales and be closed down and not allowed to open up again. Not even under another name.
Hi Barb! We are sorry to hear that you have not received your order. OpenSky hosts thousands of different shops and, while shipping issues do arise on occasion, we are always happy to help. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to check on the status of this shipment for you. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.
Ordered fitness tracker on Dec 3. Tracking information states item was shipped Dec 7 but contains no other information. Customer service has not replied to any e-mails, live chat gets no response, and I waited 45 minutes for phone contact. I will try to get my money back and never order again.
Hi Carter! We are sorry to hear that the tracking information provided for your recent order has still not been updated. OpenSky hosts thousands of different merchants, each of which is responsible for fulfilling their own orders, and we may need to reach out to the merchant to confirm the status of your order. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to check on this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer. We always respond to all customer inquiries that we receive.
Since discovering OpenSky, I have purchased several items. Ordering is easy-peasy and delivery is quick. I am very happy with my purchases.
Too many tracking notices Too little information! Tracking is useless. Sorry
My sister panicked when she thought my gift had disappeared from her mailbox. She went to check and found it had been delivered after all! She was delighted with it. I found no place to identify it as a gift from me. Or, a place to have it gift wrapped.
So I just got an email from Open Sky stating they have issued me a refund for the fitness bands I purchased and that they will be "taking measures" against sellers that do not ship promptly. I just checked my credit card and there is no refund from them, the phone call I got Monday of this week from a customer service rep stated that the bands would be here by Wednesday of this week or Friday at the latest. Apparently no one there knows what is happening either. What a nightmare! They have left me in a bad spot as these were Christmas gifts. Oh, and just to make it even more of a pain, I just reviewed the email and it could take up to 5 business days for the refund to be reflected on my card. Funny, they could take the money off right away, but giving it back will take 2-5 business days? "Im sorry" doesn't cut it at this point Open Sky!
Hi Lori! We are sorry to hear that the tracking information provided for your recent order seems to suggest it is stuck in Texas. OpenSky hosts thousands of different merchants, each of which is responsible for fulfilling their own orders, and we will need to check in with the merchant to confirm what is going on with your order. Please feel free to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.
These earring are even better than they looked on screen. My order was quick and delivery was even quicker! Will shop here again and again!
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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Hi Darlene! We are sorry to hear that you have not received your order yet, and that the tracking information does not show any movement. OpenSky hosts thousands of different shops, each of which is responsible for fulfilling their own orders, and we may need to reach out to the merchant to confirm the status of your order. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to check on this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.