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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Paid for a $21.00 hoodie. Got a conformation Email from the website. And every link I clicked on said basically "sorry this item is unavailable". So I have to buy something else and I also didn't get a refund. I'll never buy from this website again, when they finally contacted me via email, they made it my fault. And will also be communicating with officials to get the site taken down mediately.
I ordered a smart fit for my son for Christmas and he never recd it. It has been sitting in Coppell, Tx since dec 15th, no movement. First of all, they charged me more for the item than advertised on their site. Second of all, no merchandise. I have sent them numerous emails, but no response, other than an automated message that they will get back with me in 2 to 3 days. I want a refund, but apparently from other reviewers that is impossible to get. Tomorrow I will be reporting them to theiA attorney General's Office for fraud and deceptive business practices. They email me every day with offers which I wish I could get rid of. There is no chance in hell that I would ever order from this company again. Hello Amazon! Pam
Hi Pamela! We are sorry to hear about the difficulties with your order. OpenSky hosts thousands of different merchants, and we may need to reach out to the merchant directly to determine what is going on with your order. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should have heard back from us by now. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday.
After returning my product and several emails to Opensky ( Remember they don't make it so you can call them) hence 3 months have gone by with no cooperation from Opensky. I finally turned it over to my credit card to dispute. Are you ready for this? They finally did credit my credit card but withheld almost $20.00 of my purchase price. So I am once again disputing that $20.00. If you get a refund and its not the amount you should be getting back. Contact your credit Card Company again and file another dispute. Don't allow them or any company to withhold any of your money out of greed! I will do another review once this dispute has been resolved.
Hi Deborah! We are sorry to hear of your frustration surrounding this matter. If you were provided with this return label from our Customer Love team, you should automatically receive a refund within 3 to 5 days of when the tracking information shows the product has been returned. You should receive a reply to the email you received within the stated timeframe, but you are also welcome to call us directly at (844)707-7779 between 9 AM and 5 PM ET if you would prefer. If no agents are available when you call, you can always leave us a message and we will call you back as soon as possible. Regardless, we will be happy to work with you to ensure you receive your refund.
I will never order from this site again. I ordered a product for my husband for Christmas and like everyone else I never received my product. It took them days even to process it and when it finally "shipped" the link they provided never updated. My husband never got his gift for Christmas. I will NEVER do business with them again.
Hi Jessica! We are sorry to hear that the gift you ordered did not arrive in time for Christmas. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to look into this matter for you. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer. We certainly understand the difficulties that shipping issues of this nature can cause, especially during the holidays, and we are actively working with our member merchants to minimize such occurrences.
Ordered and paid on December 16th. As of December 24th no merchandise, no response from customer service and no tracking information other than the order was picked up December 19th. Would not recommend OpenSky or use them again.
Hi Cindy! We are sorry to hear of your concern regarding your recent order. OpenSky hosts thousands of different shops, and it can typically take up to 10 business days for standard, non-custom items to be delivered. In any event, if you have already sent us an email from https://www.opensky.com/content/contact-us if you prefer, you should hear back from us soon. You can also call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET if you prefer.
I was going to order some things this morning, have been considering it for a week or so. The site itself made me uncomfortable, is not easy to navigate. And now so many negative experiences suggest I won't order anything, after all. Just too similar to what I experienced with Orbitz this week. No ownership of problem, blame the customer, no real resolution.
It's Christmas Eve and I'm still waiting for an order I was suppose to receive a week ago.
NEVER AGAIN! Save yourselves. I couldn't find a phone to talk to a human being.
All the tel. #s I found were no longer in service. Very suspicious. Writing to the BBB.
Hi Sonia! Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer. We are sorry to hear about the difficulties you experience with this order.
I ordered two things on Open Sky great prices, good cute items for people hard to shop for. One was ordered Dec 14th and came on the 19th. One was ordered on December 16th and still hasn't come. Today is December 24th. The Open Sky site says it is in a USPS office in Texas, the USPS site says it logged my package, but it shows no activity since arriving in the Dallas site the USPS says expected deliver is two days ago. It looks like the Post Office that OPEN SKY orders are going through is the problem. I sure hope Open Sky figures that out. That Post Office gets terrible reviews.
I ordered a Fit watch as a gift for Christmas the first week of December. It was due within 10 days. No Fit watch ever arrived. Checked the tracking number, it was supposely pick-up in Texas. I live in Chicago. I called the company and the recording gave me a 3 hrs wait time. Wrote to Open Sky and the gave me a 2-3 days response. Now its a day before Christmas and I have no gift. I would never use Living Social or Open Sky again. I want a refund and I will also call my bank and get another credit card to protect myself from these Scamers.
Hi Geraldine! OpenSky hosts thousands of different shops, and we may need to check in with the merchant you made this purchase from to see what is going on with your order. You may have received a reply to your email by now, but you are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET if you would prefer. Since you did not receive your product within the stated amount of time, we will certainly ensure you can return the product for a full refund. We certainly understand the difficulties that shipping issues of this nature can cause, especially during the holidays, and are actively working with our member merchants to improve in this area.
Ordered my daughter's Xmas presents first week in December. The merchant is Vista Shops. It appears that Vista shops is one of their largest merchants. Order details indicated that it would be sent in 3-4 days, mail time as much as 10 days. That would put it at Dec. 20th at the latest. Exactly like another recent post, I received notice that it was shipped with a tracking number. It "stalled" on Dec. 13th in Texas. Nice notes from Opensky, like the ones below but no resolve. They offered to refund my money. Great, it's 2 days before Xmas and I am in bed sick. Tried calling Vista Shops - when you dial for Operator, it rings than disconnects you. Shocker. I have emailed, called, pleaded that they would do the right thing and overnight my order. Obviously, that isn't happening. It's a shame if Opensky is a victim of their merchant, but I will not order from them again and clearly NEVER from Vista Shops. Actually, not really sure they even exist. Yes, I'm angry. I've never written a review, but had to get this off my chest.
Hi Jan! We are sorry to hear about the difficulties with your recent purchase. Vista Shops is certainly a legitimate merchant, but we have seen some odd shipping issues with their orders of late. Please continue to follow up with our Customer Love team as needed, and we will make sure this issue is resolved to the best of our ability. Rest assured, we understand the troubles that issues of this nature can cause, especially during the holidays, and are actively working with our merchants to minimize such occurrences.
I requested no information about the price to be included in the package, as it was a gift. Customer service reassured me that the packaging slip does not include the price. The recipient of my gift did not know that I sent the item and was shown the price on the packaging slip. How embarrassing. I should have just gone to another website and have this done right.
Hi Steph! We are sorry to hear that the price was included on the packing slip the recipient of your gift received, especially since you had checked with us to ensure that would not happen. OpenSky hosts thousands of different shops and the packing slips we provide to our member merchants do not include any pricing details, so it sounds like the specific merchant you made this purchase from must have included their own packing slip which differs from those we make available. In any event, we appreciate your feedback and hope you will give OpenSky another try in the future.
On 12/12, I ordered 3 items for Christmas (supplier was Vista Shops). On 12/14 I received a tracking # for USPS. The tracking indicated that the order had left Texas at 5:39 pm on 12/14. I checked daily however nothing changed on the package tracking. I could not get any additional info from the Post Office. On 12/21, I contacted (chatted - they do not list a phone number and you can only email or chat) Open Sky. I was told by the first agent that he would contact the supplier and to please hold; he then disconnected the chat. I chatted again, after 12 minutes waiting, explained to a second agent. I was told that they were contacting the supplier for status but it looks like the package has not moved. On 12/22 and 12/23, I chatted again, and was told that the supplier had not replied to their inquiries from 12/21. I asked to be connected to a supervisor, that request ignored in the reply, and I was told they would refund my money and cancel the order. That is what I did but that does not help me now that it is 12/23 and I have no gifts for 3 little kids and have spent hours trying to track down my merchandise. If Open Sky uses such irresponsible suppliers or have such a bad relationship that they will not reply to customer inquiries, I will never make another attempt. It could be a fluke but this has been such a frustrating experience, I am not willing to risk going through it again.
Hi Marianne S.! We are very sorry to hear about your frustrating experience. First of all, we certainly understand the difficulties that shipping issues of this nature can cause, especially during the holidays, and we are actively working with our member merchants to minimize these occurrences. In the event an order cannot be fulfilled, we will always provide a full refund (as you mentioned here), although we understand you counted on being able to give these items as gifts. Regardless, we sincerely appreciate your feedback and hope you will give OpenSky another chance in the future.
I ordered a Podium Style Folding Gadget Stand with Built in Power Bank on December 10th. I received an email telling me it was in transit. However, in transit was at Coppell, TX from Dec 14-22. Customer Service refused to ship overnight so I could have it for Christmas. The rude woman stated "you will get it on December 26th" No assistance in accomodating me when I placed my order in ample time to receive it before Christmas Day. Never again... stay away from these scrooges!
Hi Marlon! We are sorry to hear that you may not receive this item in time for Christmas. OpenSky hosts thousands of different shops and, each of which fulfills their own orders and, while we are always happy to help with issues of this nature that arise, our options can be a bit limited – especially with respect to fulfillment related matters like shipping upgrades. Also, it certainly was not our intent to be rude to you in any way, and it is unfortunate to hear that our efforts to assist you left that impression.
I wanted to order more of 1 item and it took awhile to add items to my shopping cart. Not fun.
Ordrered some gifts Dec 9 for xmas; still waiting for any kind of response from anyone!
Uggh, do a lot of online shopping, but never again here.
Hi Jack! We are sorry to hear that you are still waiting for the items you ordered earlier in the month. OpenSky hosts thousands of different shops and, each of which fulfills their own orders, and we may need to reach out to the merchant directly to check on the status of your order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to look into this matter for you. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.
I made a purchase of a FIT bracelet was promised 10 day delivery I have sent numerous email with no response 2 1/2 weeks later I still do not have3 it. Finally chatted on line with their support and they said they do not know where it and can not refund my money because it may eventually show up. I had to call my credit card company and have them reverse the charge and they recommended that I close that credit card and issued me a new one so the company could not run my card again.
Hi M S.! We are sorry to hear that you did not receive your order in a timely fashion. Based on the details provided in your review, it is most likely we were unable to provide you with a refund because your order was already in transit, in which case you just would have needed to return the item for a refund once received. In the event an order cannot be fulfilled, we are always able to provide the customer with a full refund.
I ordered 300$ worth of Xmas gifts on the 10th and none of them have even shipped yet. I would never consider ordering from them again. I've written four times to get updates and twice now to cancel and I have not received any response. Worst possible service on ever level. I can't say if the product is actually any good since I may never receive it.
Hi Ryan! We are sorry to hear that your recent order still does not appear to have been shipped. OpenSky hosts thousands of different shops and, based on the details provided in your review, we may need to reach out to the merchant to check on the status of your order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this further. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon.
I placed my order on 12/3 and still no arrival of my items on 12/22. I had a heck of a time locating their phone number so I contacted them multiple times via their website. The only responses I received were automated messages stating someone would get back to me in 3 business days. Never once did I receive a personal phone call or email for a customer service rep from their company. I had a tracking number and the package must have gotten lost which is what I explained to them and you can clearly see by looking it up on UPS. When I finally reached a human, they lacked professionalism and customer service. So basically he said I'll just refund your money. I will get it in 3-5 days. That's awesome except that I was counting on this item as a Christmas gift for somebody. I definitely wouldn't recommend them to anyone and I certainly will never do business with them again. Frustrating!
Hi AI R.! We are sorry to hear about your frustrating experience. Given that our Customer Love team felt it necessary to provide you with a full refund in this case, it is most likely that we concluded the merchant would be unable to fulfill your order. OpenSky hosts thousands of different shops and, while we have a variety of measures in place to minimize occurrences of this nature, unfortunately, providing refunds in such cases is the best form of resolution we are able to provide. We certainly understand your disappointment with respect to this matter, and we hope you will give us another chance in the future.
I made two orders one on Dec 9th and the other one on Dec 12th and not one has show up. The tracking number for both of them have never been change only says in transit. I call them on Dec21 and they say that the one from the 12 will be delivered on the 23rd and don't know about the other one. I called again today and now they say the one from the 9th will be delivered on 23rd and don't know about the other one. I ask about the Tracking number and they said it is the same number but the USPS can not find it and said that they don't know how they can tell me it will be delivered when they can't find it. I will never use this company again and I don't know how in the HELL THE BBB CAN GIVE THIS COMPANY A+
Hi John! We are sorry to hear about the trouble you have experienced with your recent orders. OpenSky hosts thousands of different shops and, while a vast majority of orders are fulfilled successfully, there are shipping issues on occasion, and we are always happy to help. Since you have already contacted our Customer Love team about this matter, we will continue to look into your remaining outstanding order and ensure that the matter is resolved to the best of our ability.
I placed an order for the Podium Style Folding Gadget Stand back on 12/11... still don't have it... says it shipped 12/14 from Coppell Texas... next shipping info states in transit as of 12/17... STILL don't have it... contacted Open Sky directly (horrible customer service... rep was CHEWING FOOD in my ear... yuck!... actually told him to stop chewing in my ear)... their rep doesn't give a crap... canned answers and canned emails... I will NEVER EVER order from this company again... BUYER BEWARE!
Hi Karen! We are sorry to hear about the difficulties you have had tracking your item. OpenSky hosts thousands of different shops, each of which is responsible for fulfilling their own orders, and it is unclear what may be going on with this shipment based on your review. If the tracking information indeed shows that your order is in transit, then it should be in the hands of the shipping carrier on its way to you. However, if you do not receive your order, please continue to work with our Customer Love team and we will be happy to look into the matter further. Despite your initial reaction, we certainly do care and are committed to doing our best to make things right.
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Hi Semaj! Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. If your purchase ended up being canceled, which it sounds like may be the case, you will receive a refund automatically.