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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Ordered a 2x size but I got a small and I only ordered one sweater but two came in with the same size (small)
Hi Edgar! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help when situations of this nature arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I did a lot of Christmas shopping this year (2015) with OpenSky and haven't been disappointed with the merchandise or the delivery of the merchandise. Excellent selections from various vendors and will continue to shop with them again and again.
Went well ordered easily and got to in a reasonable time.
I had received the wrong item and followed steps to return it properly. Its been weeks of no contact and there is no easy way of contacting them! However they bombard me with 2-3 emails a day offering promotions but no resolution to my problem. Worst customer service do yourself a favor and shop elsewhere.
Hi Mason! We are sorry to hear about the difficulties with your recent return. If you contacted our Customer Love team to initiate the return and we provided you with a return shipping label, you should automatically receive a refund within 3 to 5 days of when the tracking information confirms that the product was delivered back to the merchant. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will check on the status of your return for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I am not a shopper in any way, however, I truly enjoyed myself with Open Sky.
The selection and quality was more then I could have expected and I was completely pleased with my service and products! The variety available was great, from tech to natural and artistic! 5 stars, Thank you all
THe stamped jewelry I purchased for gifts were just as expected and loved by those who receivfed them.
I ordered a pair of leggings a month ago and got an email just 2 days after saying my order shipped, along with a tracking number. When I track the item all it says is it was picked up. It's been like that the entire time. I've emailed customer service and just like other reviewers I get emails saying "thanks for your email we'll get back to you in 2-3 days." That was 2 weeks ago now. I'm beyond frustrated. I'm convinced it's a scam and just want my money back. Don't bother ordering from them. And what's the deal with the $75 credit?! A total scam if you ask me! Caveat emptor!
Hi Ashley! We apologize for the difficulties with your recent order. If the tracking information shows that the item has been picked up by the post office and has not moved since, then the shipment is most likely being delayed by the shipping carrier. If you indeed sent us an email from https://www.opensky.com/content/contact-us two weeks ago, you certainly should have heard back from us now, and our reply likely went into your spam folder. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this right away. Also, you can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242.
Shipping was prompt however the product was broken and did not function so it was shipped by today for a credit.
Hi Ashley! We are sorry to hear that the item you ordered arrived broken. This should be very rare, but items are inevitably damaged during shipping on occasion, and we will be happy to work with you to ensure you receive a replacement or a refund. It sounds like you have already contacted our Customer Love team to initiate a return but, if you need any further assistance, you can also call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday.
Your quality of delivery time and response to questions is spotty. I received my first purchase in 13 days and the next in 4. I'm still waiting on my latest purchase with no update in 3 days. I'd like to give you a good review but there is no consistency in service.
Hi Ned! We are sorry to hear about the inconsistency you have noticed recently. OpenSky hosts thousands of different shops and, generally speaking, you should be able to expect purchases from merchants offering non-custom items to be delivered within 10 business days. If you have already contacted our Customer Love team for a status update on your remaining order, and we are following up with the merchant directly, you should hear back from us soon. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday.
This necklace is even more beautiful in person.The chain sparkles and the aquamarine stone looks quite genuine! It is a great length! The disc with a letter fits well behind the aquamarine stone. I purchased this for a gift and it is perfect!
I'm not totally please with your service. I ordered items as Christmas gifts and didn't get them until after Christmas.
I did ordered additional items from you since I'm not in a hurry for them I will gladly wait for them to arrive.
The last order was for a "guitar pick" which I've received no recent info on nor has it been received. I like your jewelry even though I know you get what you pay for.
I placed an order on Dec. 17. Was informed it shipped on Dec. 21. As of Jan. 5, I am still waiting. Their tracking number shows it in Texas on Dec. 21 and that's it. And their customer service got back to me today saying it can take up to 7 more days before they will even get back to me to let me know what's going on. But they sure charged my credit card within 24 hours of me placing the order.
Their return policy says you have 14 days from the date when you placed the order to return an item, so even if I don't like it (should I ever actually get my order), it's way too late for me to return it. Horrible, horrible, horrible. Will tell anyone I can to stay away from them.
Hi Marion! We are sorry to hear that the shipment of your order seems to have stalled. Since you have already contacted our Customer Love team, we will make sure to let you know when we are able to find out more about the status of the shipment. Also, provided this item is return eligible, you will have 14 days from when you actually receive the item to initiate a return, so this delay should not prevent you from being able to return the item if you would like. For future reference, you can confirm the details of our return policy on the following page of our site: https://www.opensky.com/customer-support?article=1467248.
I placed an order which ended being divided into 2 orders. I received 1. When tracking the second I found that OpenSky had given both orders the same tracking number. I reported this to them 3 days before Christmas & I have still not heard a word from them as to where the second item is or when I should receive it!
I have had a horrible customer experience with open sky and will never order from them again
Hi Terri! We are sorry to hear of your frustration with your recent experience. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We would love the opportunity to turn your experience around.
This was my first time placing an order with Open Sky and I am not impressed. One key chain was suppose to be inscribed on both sides, but it arrived with words on one side only. I ordered a t-shirt and received a completely different one. I have contacted customer service twice now with no response. Still waiting on other items. So far, not so good...
Hi Chris! We apologize for the difficulties you have encountered with your recent orders. OpenSky hosts thousands of different shops, and we will need to address the issues you mentioned directly with the respective merchants. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We look forward to working with you to make things right.
I received something I need to return. Apparently I need a return number. I have tried calling (3 different times) and only get voice mail for customer service promising a call within 2 hours. And tried email also. Yesterday and today during their working hours. No response as of yet and another day past! Very frustrating
Hi Paula! We are sorry to hear of your frustration regarding this matter. Based on the message you mentioned receiving when you called, it sounds like you may have called the merchant directly instead of our Customer Love team. In any event, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered 2 Smart fit mini monitors on Dec 9 got them Dec 22 tried them they did not work i had my family helping was dissatified mailed them back Dec 29 sent you and e-mail have not heard anything Next i ordered Dec 11 a singing in the shower product and 2 fix a sport digit watch never have received anything so i e-mailed you and cancelled order last week also my credit card was charged for something i never received Please credit my card for all this you say you will get back to us 2-3 days but i hear nothing
Hi Lucille! We apologize for the difficulties you experienced with your recent orders. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We will make sure to resolve these issues to the best of our ability.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kelly! We are sorry to hear that the items you purchased arrived damaged. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We will be happy to work with the merchant to get you replacements, or arrange for you to return them for a refund at no cost.