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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Make sure that you look at return policy. Even if they give you 14 days, sometimes it is from the date of your order, or the date of shipping out to you. Also if you have a problem they will not stand behind you or if your issue is with Open Sky themselves, they just keep placing orders and never take care of your problems. Actually after this, I don't think I will ever buy from they again!
Bought canvas purse with pockets and zippers - compartments were just what I needed.
After using it less than 1 month, (and I had switched to another purse for about 10 days during this 30 day period), the lining ripped away from the fabric in one of the pockets. When I wrote to ask what they would do - got so sad, too bad you can't return after 14 days. CHEAP product and won't buy from them again.
Hi Marilyn! We are sorry to hear about the trouble with the quality of your recent purchase. OpenSky hosts thousands of different shops and, while we generally cannot process returns outside of the standard 14-day window, we may be able to work out an exception with the merchant under the circumstances. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this further.
I order a fit band Dec 15th. It has been picked up In Copella, TX every since. Either the USPS there are a bunch of thieves or this company is the biggest scam I have ever seen. I am filing a report with BBC and will contact the Copella USPS Monday as soon as they open. This crappie Open Sky Scam company has gotten my last dime. Never again. Lesson learned! Doesn't even deserve a 1 star but I had to put something. Ugh!
HI Tanica! We are sorry to hear that you have not received your order yet. If the tracking information shows that the item has been picked up by the post office and has not moved since, then the shipment is most likely being delayed by the shipping carrier. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Ordered two tops from Open Sky. Very cheaply made and the material quality was horrid. I'll donate them, but will remember that you get what you pay for in the future. Very disappointed.
Hi Sally! We are sorry to hear that you are disappointed with the quality of the products you received. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
This wallet seems well made and at a great price for a leather wallet.
After 2 months, I am still awaiting credit on a return of a late shipment and a return label I had to be for. Totally unacceptable.
Hi Lee! We apologize for the difficulties with your recent orders. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues of this nature that may arise. It sounds like you may already be working with our Customer Love team on this, but you are also welcome to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We understand that ensuring timely shipping is very important, especially during the holidays, and we are actively working with our member merchants to minimize these occurrences.
Opensky sent letter with tracking number on my account it states item has been delivered. In check-in item was delivered to someone in Myrtle Beach S. C. I just happen to live in MICHIGAN. These delivery companies deliver millions of items, a day but only items, from your portal Companies get delayed lost or vanish. I know these are not your companies but you placed your branding as the face of this companies as such you are the one we interchange with,, its your obligation to correct these matters as these companies go down so will you. The whole is the value of its parts...
Hi James! We are sorry to hear to about the trouble with your recent order. The tracking information you provided shows that the order is in the hands of the post office as of today, so you should be receiving it soon. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us shortly, and we will be happy to continue working with you on this. You can also call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday.
I have ordered twice from your site. The first time it took a month to get my purchase. It was around the holidays so I let it slide. The second purchase didn't work properly. The packing slip said I had 14 days to return. I was to get a packing slip and pay for the return. I have never received the packing slip after emailing them several times. The 14 days have passed, so I am not sure if I will get my refund when I finally am able to return it. Not happy at all!
Hi KJH H.! We apologize for the difficulties with your recent orders. If you have already written back to our Customer Love team about this through your open support ticket, you should hear back from us soon. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. It sounds like we just may need to resend your return shipping label but, regardless, we will make sure this matter is taken care of.
The product (a phone battery) came quickly, but it boasted being able to hold enough to charge 150% of a phone, but only does 40%...
Ordered a watch for my grandson for Christmas on 12/5. When I gave it to him on Christmas it did not work as advertised. I emailed to try to return. It took 4 days and 2 emails to get a reply, which was-youre out of luck as they have a 14 day return policy. All reputable vendors have a 30 day return, especially at the holidays. When they tell you immediately, that it may take 4 or more days to answer, due to the high volume of emails, you know this is a problem company. This is a scam, Another item I ordered did not even make it for Christmas even tho I ordered on 12/12. So if you order early to get it in time, you're out your money. If you don't order early, you don't get it in time. Either way you lose with Open Sky!
Hi Judy! We are sorry to hear that the product you ordered did not work as expected. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to assist with issues like this. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We look forward to working with you to make things right.
I placed an order on Dec. 17. It was, allegedly, picked up at Coppell, TX on Dec. 21. On Dec. 29, it was in Plano, TX. It left Plano late that night to NTX P&DC, which I read as being in Coppell, TX, where there may be 300,000 employees. It's still Dec. 29, when it allegedly left NTX P&DC, headed for Vermont and expected to arrive on Jan. 2. Today is Jan. 7,2016; no updates from USPS and no responses from OpenSky! I don't want the item anymore but I can't return what I don't have, and they are taking no responsibility that I can see.
Hi Bob! We are sorry to hear that your order appears to be stuck in transit. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with situations like this. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We look forward to working toward a solution with you.
It was good to finally get a nice bling cover for the phone so when it drop on a hard surface again, it will not break...
I have been unable to figure out how to return the item I purchased.
There were no shipping documents that came with the item.
Had a great experience. Ordered and received beautiful ring as shown. No problems.
I only tried one, but it did not work. Someone was supposed to contact me but has not.
Hi Vivian! We are sorry to hear that the chargers you orders did not work. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We will be happy to assist you with getting a replacements or returning these items for a full refund.
I placed order for 3 SmartFit watches on Dec 19th to be delivered before Christmas.
Nothing came. USPS shows, they received something from OpenSky vendor, but no movement after that.
I called USPS, they said, it was just a scan, it was not a real box or an item, so there was nothing to ship.
I called OpenSky (btw, it took a long to find their number. For folks who are looking for it, here it is: *******779). OpenSky basically says, the vendor Vista Shops, basically is telling them all items have been shipped and I have to wait for them to be delivered!
When was the last time something that got shipped from TX would take over 10 days to be delivered any where in the U.S., that too first class.
Very very bad experience. I called the Credit Card company and disputed the charge.
Please do not buy anything from OpenSky or Vista Shops, just a bad experience.
Thanks.
I called the help desk, they said they will cancel the order, but money would not be refunded unless the equipment is returned (which I am not sure will ever arrive considering what I heard from USPS). So I chose to call the Credit Card and dispute the order.
As of Jan 20,2016
So I finally received the order after 30 days, after repeated calls. I disputed the payment on my Credit Card, so I shipped the order back to Vista/OpenSky, as I don't want any more hassles with this company. I am done.
Hi Raj! We apologize for the trouble you have experienced with this order. We are attempting to work directly with the post office on this matter and, while I understand you were told differently by USPS, the data we have available suggests this issue lies on the carrier side of things. Regardless, we are treating this as a high priority matter and will make sure it is resolved as soon as possible. Also, provided it has already been more than 10 days since you have placed your order, we will be happy to process a refund for you, even though the tracking information shows that the shipment was picked up, so there is no need to file a claim through your credit card company. Please don’t hesitate to call our Customer Love team again and we will be happy to assist in that manner.
Still waiting for a response back from customer service for a return.
Hi Althea! We are sorry to hear that you have not heard back from us regarding your return request yet. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will assist you with this as soon as possible.
I wrote an earlier review about not getting what I ordered and having difficulty with Open Sky. They responded to my review with a number I could call, which I did. Open Sky, you should give that number more quickly and have other Customer a service people like Sylvia answer. She was exteremy understanding, eager to help, and is working on a solution. Whether I get the shirt I ordered or a refund, Sylvia turned my attitude toward your company around. Because of her I felt I needed to reevaluate my review of Open Sky. Thank you Sylvia!
Hi Debi! We are sorry to hear that you did not receive the correct item. OpenSky hosts thousands of different shops, and situations of this nature are quite rare, but they inevitably arise on occasion and we are always happen to help. It sounds like you have already reached out to our Customer Love team, but you are also welcome to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you would prefer.
I placed a small order on Dec. 19th and it was suppose to be delivered by Jan. 2nd. I still have not received it. Since they use USPS, you can expect slowwwww deliveries, but this package just got stuck in the system. When I emailed OS, they said it might be a week for a response. A week? I contacted USPS & they opened a case. I probably will receive the order today. I was going to order something else from OS but then thought better. I'll stick with Amazon & keep my sanity. Eighteen days and counting. OS will be bankrupt within a year if they keep this pace up.
Since my package was shipped back to Orlando, for no reason, I told their Love people I was refusing delivery. I then notified my credit card and disputed the charge. I was told by USPS that the package was shipped by the slowest and cheapest rate possible. USPS can deliver it when they feel like it. I won't no part of Open Sky any more.
Hi Alvin! We apologize for the difficulties with your recent order. If the tracking information shows that the item has been picked up by the post office and has not moved since, then the shipment is most likely being delayed by the shipping carrier. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into this for you right away. Our email response times are admittedly much slower than usual due to our increased case load from the holidays, but we are working to get caught up as quickly as possible.
Order# *******. Ordered as a gift for Christmas I have contacted Open Sky several times the "love team" says they will get back with me and still no response. Shows shipped but still haven't received item. Terrible customer care!
Hi Lyn! We are sorry to hear that your order may have been lost in transit. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We will do our best to resolve this issue to your satisfaction.
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Hi Mary! We apologize for the difficulties you have experienced. If a product you purchased is not listed as “final sale”, you will always have at least 14 days (some merchants even have extended holiday returns) from when the product is delivered to you to initiate a return as described on the following page of our help index: https://www.opensky.com/customer-support?article=1467248. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into your situation further. We look forward to the opportunity to make things right.