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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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I bought some blue tooth headphones and they are absolutely terrible, not loud at all and have terrible battery life, if I still had the packaging I would send them back.
Saw the item on sale. Went to order item and the price was changed. Wanted item enough I purchased item anyway.
TERRIBLE TERRIBLE TERRIBLE customer service, orders 2 different graphic tshirts, promised before Christmas, didn't arrive by Christmas, arrived a week later, then it was not even what I ordered, they sent 2 tank tops, both the exact same! Not even close to anything I ordered, yet the order said my items were what they shipped!
Contacting them, HA! They don't care, said they don't do returns, or refunds WHEN they did finally respond, attempting to explain it was not a return or refund, THEY DIDN'T SEND WHAT I ORDERED, not even close to what I ordered...
DO NOT WASTE YOUR TIME OR MONEY ORDERING FROM THIS "COMPANY ", you will regret it.
Hi Carolyn! We apologize for the difficulties with your recent order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right.
I ordered a t-shirt from OpenSky and the seller was Biff Tees. After washing the shirt ONCE, the graphic was completely cracked and the paint was flaking off.
I contacted customer service who said they would contact the merchant to see if they'd be willing to send me a new shirt. Customer service kept saying they'd be in touch the next day and never got back to me so I had to keep sending them e-mails.
After about a week, they said they still never heard back from the merchant so they would give me a refund... MINUS the cost of shipping! So I only got back half of what I had paid for this horrible quality shirt.
So OpenSky and Biff Tees both have HORRIBLE customer service. It's completely ridiculous that Biff Tees didn't send me a new shirt and even more ridiculous that OpenSky only gave me a partial refund. Don't bother buying t-shirts from either of these sellers!
Hi Martina! We are sorry to hear that this graphic washed off your shirt so quickly, and that you did not receive a full refund when you contacted us about this matter. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into this further for you. Since the product was defective, we should at least be able to ensure that you are not charged for the original or return shipping.
On December 14th, 2015 I purchased 4 Dr. Who Time Lord Gallifreyan Symbol Necklaces, order # *******. On December 23rd I received my order and there was only 3 necklaces. I contacted opensky.com on December 24th to inform them of my missing item and to inquire as to when I should receive the 4th necklace that I paid for. I heard no response from them. I contacted them again on December 29th, they finally responded and said they were sorry about my missing item and they contacted the merchant about the problem. After another week went by and I received no necklace or information about the necklace I contacted opensky.com again on January 5th. I received an automated response stating someone would get back to me but have still heard nothing. In my last email I stated I wanted the item within a week or I wanted a full (including shipping and tax) refund. I think it is preposterous that this company has no answer for me after almost a month.
Hi Natalie! We are sorry to hear about your frustration with this recent order. Unfortunately, we were unable to reach the merchant regarding the missing fourth necklace, and ended up having to refund you for the missing item as a result. We cannot allow you to keep those you have received at no cost but, if you would like to return the others based on the circumstances, we will be happy to assist you with that as well. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to continue working with you on this. We had already notified you of this resolution through your open support ticket, but it appears that you did not receive that communication.
The last experience was good but before that was not. I am still waiting for a product ordered that should have arrived before Christmas
Hi Melody! We are sorry to hear that you are still waiting for a product that was supposed to arrive prior to Christmas. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I was so excited when it arrived. When I opened it I found a tiny little ring, size 4, when I ordered a 9. It doesn't even fit my pinky. I gave it to my daughter, she loves it. Thanks
Hi Denise! We are sorry to hear that the ring you received was not the correct size. If you are interested in returning this ring or exchanging it for the correct size, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Of course, that may not go over well with your daughter at this point in time. Regardless, we appreciate the feedback, and will be happy to assist you further if needed.
It told me it would arrive in nine days. The shipping took over a month and it still wasn't arriving. No one contacted me back in my multiple emails. Then I finally got one saying my order has been canceled due to issues they had with the manufacturer. Not impressed. They lie a lot.
Hi Melissa! We are sorry to hear about your experience with your recent order. OpenSky hosts thousands of different shops and, while we do our best to ensure all orders can be fulfilled, issues of this nature do arise on occasion and we are always happy to help. If you need any further assistance with this, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I placed an order for a SmartFit 4.0 Bluetooth Sleep & Health Monitoring Watch PLUS 2nd Free Belt on Dec. 12. Received a tracking# on Dec. 15. I have yet to see my product. I check the tracking# daily and it still tells me the same thing. I would not recommend this company to anyone. I sent a message to customer service. All they can tell me is that they shipped it.
Hi Kalene! We are sorry to hear that your order was not delivered on time. If the tracking information shows that the item has been picked up by the post office and has not moved since, then the shipment is most likely being delayed by the shipping carrier. However, given the amount of time that has gone by, if you would prefer to cancel the order at this point and receive a full refund, we should be able to help make that happen. Please continue to follow up with our Customer Love team as needed and we will be happy to continue working with you on this.
I bought 4 items from Open Sky and I am satisfied with all of them. The prices were very reasonable for these quality items. I look forward to doing more business with them in the future.
Ordered & received items timely. Received too many emails saying purchase confirmed & was shipping, etc but figured it was a computer glitch. Still waiting on another item that i ordered at roughly the same time & no word on that. Will have to see how it goes on third purchase. C
On January 1st I placed an order for $60 for a ring from Diamond Veneer on opensky. I assumed it would be just like groupon or Amazon. After a long10 days of waiting I was super excited to see that the package was delivered today. I tore open the yellow envelope and opened up the gift box, only to find that it was completely empty! I am so frustrated. I was so looking forward to wearing the ring to an event this weekend. I can't even get a hold of open sky via phone, I had to email them and it says it could take up to 4 days for a response. I am thoroughly disappointed and have never had this type of experience with any other company. I am hoping this issue can be resolved or I will not be shopping with open sky again in the future.
Hi Christie! We are sorry to hear that the box you received was empty. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy with situations of this nature. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to look into this further. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We will do our best to resolve this issue to your satisfaction.
Ordered the 3 pearl ring. Delivered timely. Beautiful ring... I wish I had been able to order a size larger tho. Got size 8 and needed a size 9... wish there had been a way to determine the size before ordering. Will see if a jewelry store can help me size it a little larger as I dont want to wear it as a pinky ring if I can help it..
Ordered a necklace for my fri Ed and I am so exited to give it to her! Super cute!
I ENJOY SHOPPING AT OPEN SKY. I HAVE RECEIVED ONLY ONE PRODUCT THAT I WOULD HAVE LIKED TO SEND BACK, BUT i NEVER GOT A REPLY TO MY REQUEST. THIS WAS THE NECKLACE WITH THE LEAF SHAPES AND THE LITTLE CROSS WAS SO SMALL IT FALLS OUT AND IT DOES NOT STAY TOGETHER, BUT FALLS OUT. NOT ONLY EMBARRASSING BUT THE NECKLACE WILL NOT STAY ON THE NECK.
There were several items I would not have bought if ther had been feedback from other customers.
Bought a set of Bluetooth head phones that did not work but could not return. Returns are not so easy
Hi Wanda! We apologize for the difficulties you experienced with your recent order. Since the product you received is not in working condition, we may be able to help, even if the merchant does not normally accept returns. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered a product on January 2nd and has not yet been shipped!
I will think twice about ordering anything else in the future.
Hi John! We are sorry to hear that your order is taking longer than expected to ship. Any non-custom products purchased on OpenSky should be delivered within 10 business days, but custom products can take a bit longer (up to 15 business days) for delivery. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I have to say, I was very impressed with how well I was informed every step of the way. I purchased an S5 phone charger. I was informed the day I put my order in. Had several updates and a tracking number. 5 stars! Love the service and my charger!
Thank you
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Hi Calvin! We are sorry to hear that you are not pleased with the headphones you purchased. OpenSky hosts thousands of different shops and many merchants do accept returns, but it is generally necessary to return the original packaging as well. In any event, if you are in need of further assistance with this, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you.