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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Ordering was quick and easy. I received the phone charger cords in a few days and started using them as soon as I opened them. They are great! I love the 10 ft. Cord. I will be ordering again.
I love the products and prices on offer at this site. However when I ordered an item, but the wrong item was sent to me. I wrote asking for a return/exchange but haven't heard back even though there is a time limit to exchanges. Help please?
I made a purchase that I do not like and have submitted that and have not reviewed word about returning it. There is no phone number to call. You have 14 days but you are supposedly waiting for what I don't know. The quality is sub par and I don't plan to orde from Open Sky again.
Hi Lisa! We are sorry to hear that you are not pleased with the product you received. If you have not done so already, please contact our Customer Love team at https://www.opensky.com/content/contact-us and we will be happy to assist you with this. You are also welcome to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. For future reference, our general return policy can be viewed at: https://www.opensky.com/customer-support?article=1467248.
Im very pleased with Costumerservice and how they are stay on top of my one Problem of getting my one Order. I like all my other Orders and how quickly I Receiver them. I will keep buying thru OpenSky.
When I received them they were broke. I have a claim number ******* to return them
Hi Randi! We are sorry to hear that your order was broken upon arrival. Please continue to follow up with our Customer Love team about this matter, and we will make sure to provide a shipping label to allow you to return the product at no cost. Unfortunately, items are damaged during shipment on occasion, but we are always happy to help make things right.
The generic responses to my emails are always the same. Never addressing my question as to where my order is. They had no problem grabbing my money tho! Disgusted with OpenSky
Hi Joanne! We are sorry to hear that you have not received your order yet. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. Given the circumstances you described, we will most likely need to touch base with the specific merchant fulfilling your order to confirm what is going on. Regardless, we look forward to being able to assist you with this matter further.
I am calling you tomorrow, Send my item now! Or refund my $31.00 I will never order from you again! If I could send this review without putting rating it would not be 1 star!
Hi Darlene! We are sorry to hear that you have not received your order yet. If you have not done so already, please do call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into this for you. We look forward to having the opportunity to assist you with this matter.
STAY AWAY FROM THIS COMPANY, THEY DON'T DESERVE THE ONE STAR I GAVE THEM.
This company sells garbage. The cell phone clip on zoom lens looked like, and preformed like a cheap child's toy from a mini mart. The purse, which didn't have any dimensions listed was cheaply made and half the size it looked on their site.
800 number for customer service is endless ads trying to sell you everything from life insurance to time shares. Emails back from customer service are auto-generated by a computer, I kept getting the same emails after complaining that the previous emails were not addressing my problems with them. Then the email comes that states your 14 day return window has expired.
Horrible company all the way around.
Hi Paper! We are sorry to hear you are disappointed with your recent purchase. OpenSky hosts thousands of different shops which offer a wide variety of merchandise and, while issues do arise on occasion, we are always happy to help. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to work with you toward a resolution. Our phone support line does not operate how you have described, and it is unclear who you may have been calling when you attempted to reach us on the phone previously.
I will never order from them again The dress looked nothing like the picture and there are no returns The dress is from Love Kuza which I thought was reputable but they would not help me either Big mistake and Im out $65.
I have tried to reach open sky as they suggested but no one ever answers the phone I have also emailed No response!
Hi Mary! We are sorry to hear about the trouble with your recent purchase. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Wish I had done my homework and checked out this retailer before ordering. My item arrived missing a charger. Multiple emails and all I get is an auto-response that they are swamped but will get to me. That's lousy customer service. Clearly I can kiss my $$ goodbye. The "deals" aren't worth it when the merchandise is of such poor quality.
*** 2/9/16 Update: Only after I posted a negative review did OpenSky respond to my plight. I received a charger for the shower speaker in the mail 2 weeks later. Although, they never contacted me directly to communicate.
Hi Kathy! We are sorry to hear that you are not pleased with the quality of the product you purchased, and that it was missing the charger which should have been included. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you would prefer.
I purchase a tunic from this company and wanted to return it. The only way to contact the company is through email. I emailed them 5 times n know one ever got in contact with me. I even put my phone number in the emails. This company is a fraud.
Hi Chris! We are sorry to hear that you have had trouble getting in contact us about this return. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and will assist you with this as soon as possible. If you have already emailed us from https://www.opensky.com/content/contact-us, it is likely that we have already replied to some or all of the emails you have mentioned sending, and we can look into that as well. In any event, we look forward to working with you to ensure this matter is resolved.
Ordered a kit. Only part if it came. All I get is auto reply. Anyone else is better
Hi b e., We are sorry to hear that you only receive part of your order. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to look into this matter further. You can also call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you would prefer. Regardless, we look forward to working with you to make sure this matter is resolved.
My son ordered a necklace for my Christmas gift early to mid December which I received today 1/16/16. He contacted them repeatedly. I feel terrible that I put this item on my Christmas list, and he had such a horrible experience. Just what we all want us for a loved one to get their Christmas gift in mid January. Must agree with all the negative reviews, stay away from this site.
Hi Cindy! We are very sorry to hear that you did not receive your Christmas gift until the middle of January. OpenSky hosts thousands of different shops and any non-custom items sold on our site should generally be delivered within 10 business days, but there are admittedly delays on occasion. We understand that meeting ship time expectations is very important, especially during the holidays, and are actively working with our member merchants to minimize these occurrences. In any event, we appreciate you taking the time to share your feedback with us.
I ordered the V neck flowy Long Sleeve tunic. The material was very cheap and thin. Not even pajama material. You could never wear this without a cami or undershirt. It smelled funny. Also, there were no care instructions or material content. The sizing was off. I ordered an extra large thinking it would be very big and flowy based on the picture on the model. NOT This must be sized for an XL 10 year old girl with no boobs and toothpick arms. I should have read the reviews first. Good thing I had a coupon. It was listed as 69.00?! Are you kidding me? Reduced to 49.00. My coupon reduced the price where it isn't worth the trouble sending back. This is going in the bag of clothes for donation.
Hi Hunnee! We are sorry to hear you are not pleased with your recent purchase. Although you are certainly welcome to simply donate this item as you mentioned, we will be happy to assist you if you change your mind and would like to return it instead. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to go over your options with you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
No. I think my terrible experience and the rotten experiences of others are all I need to know. I also think the lame responses of the OS Rep to pass blame to their suppliers is also a sign of the lack of integrity by this company.
Hi Lisa! We apologize for your apparent frustration. Although OpenSky is a marketplace that hosts thousands of different shops, we are always happy to assist our customers with any order related issues that may arise. If you did not receive an item you purchased, for example, we would certainly make sure you receive a replacement or a full refund. In any event, if you are in need of further assistance with this issue, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
These people have no idea what customer service is. Purchased a Mota Charger for my iPhone 6Plus and got one for a 6? Sent an email inquiring about an exchange/return and haven't heard anything in nearly two weeks! I have an over priced charger that I can't use and I'm out $124! I'd give them a negative rating if I could.
Hi Robert! We are sorry to hear about the difficulties with your recent order. If you have already sent us an email from https://www.opensky.com/content/contact-us two weeks ago, you certainly should have heard back from us now. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will make sure this matter is addressed as soon as possible.
I received a email at 9:19pm Friday January 15,2016 claiming I had 'Unlocked a Surprise', the email went on to claim I would get a discount on an item I had marked as 'I love it' their form of favorite. I clicked on the box as indicated. I was taken to the checkout process. There is no additional savings. There is no explanation as to what 'Unlocking a Surprise' is other than the initial discount indicated in the email.
BEWARE OF OPENSKY. I believe that they are scammers and Phishing for credit card numbers.
Hi Laura! We are sorry to hear that you did not receive the discount you were expecting. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We are certainly not involved in any sort of “scam” and there is no need to be concerned that your payment information may have been compromised as a result of your purchase.
Opensky.com has to be THE WORST online company I have EVER dealt with. Placed an order in December. Got an email January 4th with a USPS tracking number. Here we are 12 days later, and that tracking number has proven to be useless. I've emailed them twice now, and gotten replies several days later telling me they are "looking into it". This is not the way successful businesses in the 21st century operate. Getting ready to contact my credit card company to dispute the charge. I'll be damned if I pay them a cent!
Hi Andi! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and it sounds like we are attempting to reach the merchant in order to confirm what is going on with the shipment. If we are unable to reach the merchant to resolve this matter, we will certainly process a refund for you, so there is no need to contact your payment provider. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you would prefer to address this matter over the phone.
DONT MAKE THE MISTAKE OF ORDERING ANYTHING FROM HERE. Not only did it take forever to get here but when it did it is so cheap and nasty I threw it away. You may ask why I didn't send it back. Well if I could have gotten someone to answer the phone I would have. It just rings and rings I tried calling several times and emailed twice. This company should not be in business. Please pass it along to friends and family so they aren't taken for money for crap products.
Hi Nanette! We are sorry to hear that you were not pleased with your recent order. OpenSky hosts thousands of different merchants, but we are always happen to help when situations of this nature arise. For future reference, you can contact our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you. If you call outside of those hours, you will be given the option to leave us a voicemail. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
In early December, I decided to try shopping at OpenSky. There was plenty of time to receive my items, assess them and return if needed (fit, whatever). One of my orders was split and, while I received part of it, almost immediately, it took 18 days to receive the remainder. I called repeatedly to see where it was and, on one occasion, spoke with an individual who suggested OpenSky would not be the least concerned if it lost future business. (Fails #1 and #2) As it happened, I was quite disappointed with a top that had been ordered, so I contacted Customer Service. They graciously refunded S/H charges for that part of the order. However, when I observed the refund amount, it was almost $8 short. Hmmm... so I call OpenSky again and learn that I had the great (while unknown) pleasure of losing $8 due to the restocking fee. Nowhere had that information been shared with me. (Fail #3) I would suggest your save yourself potential angst by shopping elsewhere.
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Hi Anna! We are sorry to hear that you received the wrong item. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We will be happy to assist you with getting the proper item or returning the item you received for a full refund. The 14-day rule only takes into account when you request the return, so any time you spend waiting to hear back from us will not have any impact on your ability to return the item.