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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Something is really wrong with them. Stay away from this site! Opensky sent me a $25.00 code. Before I knew It I had placed the order and not once was I able to enter the code. SCAM
My I phone shatter proof, bullet proof cover arrived shattered and broken.
No reply to "return request. There are so many requests ahead of me. My experience has been a bit unsatisfactory.
Hi Marilyn! We are sorry to hear that your order arrived broken. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We look forward to working with you to ensure this matter is resolved in the best manner possible.
We ordered two Smart Fits from Open Sky. We received 1 with a packing slip that said 2. I have emailed them twice and heard nothing. (emailed a third time today) DON'T DEAL WITH THESE PEOPLE! They can't count and seem dishonest to me.
Hi Deborah! We are sorry to hear that your order was missing one item. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We look forward to working with you to make things right.
Would not order from this company again. After 30 days of emails back and forth and plenty of tracking (usps), the product never arrived. Much to my dismay, I was very disappointed. First saw the add on a side bar on facebook... rip off. Don'the bother. Waiting for my refund... maybe 2 to 5 days.
Hi R G.! We are sorry to hear that you never received the product you orders. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to assist with any related issues that may arise. If you are still in need of further assistance with this matter, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. Regardless, we appreciate the feedback.
The tops I ordered for upwards of $30 are super thin and poorly made. They have no fabric content or laundering tags of any sort. The site says the MSRP is $108. THEY ARE SOLD ON EBAY FOR $4.99. FOUR DOLLARS AND NINETY NINE CENTS! BEWARE... Order #******* 1
Hi Diane! We are sorry to hear that you were not pleased with the quality of the items you have purchased. OpenSky hosts thousands of different shops, and we are always happy to assist with any order related issues, including complaints of this nature. If you are still in need of assistance with this matter, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to help you out.
I will NEVER, NEVER order from this site again. Ordered merchandise a month ago, still no merchandise, but the card has been charged and the billed paid. Two requests for answers, nothing... nada... not even a "kiss my $#*!" response. Have not answered any emails, can't contact anyone... calling the BBB on these folks... Don't order from them, horrible experience.
Hi C B.! We are sorry to hear that you have not received your order after such a long time. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help when situations of this nature arise. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to check on this. You can also call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you prefer.
I ordered this from Opensky. It came quickly and well packaged. Ordering was simple enough and good thing, because that sleep mask is the best one I've ever had. I've already ordered another one. It doesn't really block that much sound unless you have music on, but it is so comfortable it helped me go to sleep. Love it!
I really was not happy with the merchandise. I thought the script was hard to read and a little messy. It was just ok!
Gave 5 stars so you can see this was said to be 18k solid gold $200 earrings that I was saving 187.99 on and bought them and sent you a letter asking for contact please and the co Rubique jewelry also never heard from either they are cheap plated earring didn't even come in the box they said and were huge compared to pic and measurements and it was false advertising total waste of money time and obviously y'all really don't care if they r good or not since I've heard back from neither company Thx won't be back
Hi Stephanie! We are sorry to hear that you are not pleased with your recent purchase. OpenSky hosts thousands of different shops and, while issues of this nature inevitably arise on occasion, we will do our best to help make things right. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday.
I could have done better at the dollar store. The smell of plastic is overwhelming and the delivery from Texas to California took a month. Don't buy this junk.
Hi Judy! We are sorry to hear you are disappointed with your recent purchase. OpenSky hosts thousands of different shops offering a wide variety of products and, in the event a purchase is less than stellar, we will always happy to help. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will go over your options with you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I bought a pair of earrings, buy one get one free, and only one pair was sent out. There is no phone number to contact them, only an email address. They claimed they knew nothing about the BOGO deal, they were very unprofessional & didnt try to solve the problem.
Hi Joy! We are sorry to hear about your frustrating experience. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this further. We will do our best to work with you, and the merchant as necessary, to make things right.
Ordered a bracelet for which I waited three weeks only to be disappointed to receive a bracelet I did not order. Emailed OPENSKY and got only a robo email response. Finally found their phone number on BBB's website. They didn't believe I'd received the wrong item and asked that I email them a photo, which I did. After another week, they responded by giving me $20.00 of their bull$#*! credit. The credit is not really a credit... it's a percentage discount on SOME of their merchandise. Why would they think this would make up for the frustration and headaches I had to endure. Their excuse was the bracelet I ordered was out of stock. Well... simple... refund my money! Will never order from them again.
Hi Cheryl! We are sorry to hear about your frustrating experience. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to take another look into this for you. Provided you did not receive the correct product, we should be able to arrange for you to receive a replacement or a full refund.
I placed an order 1/7/16 ******* and have not received either item yet. I placed 2 subsequent orders and received both much more timely. The tracking page for the ipad case shows it was picked up 1/8, but page was never updated until today and it just now shows it arrived at Brooklyn USPS when it originated in Brooklyn. No ETA for arrival. The wallet was picked up on 1/8 as well, but that tracking page was never updated beyond that and now the link no longer works.
Hi Debra! We apologize for the difficulties with this recent order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into what is going on with this order. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
The ordering process was easy and simple and I received my headset quickly. The quality of sound and ease of use is great.
2nd order took its sweet time. But i am so tired of the emails asking for me to shop at least every day if not 2 emails
Hi Gary! We appreciate you taking the time to share your feedback with us. If you would no longer like to receive OpenSky marketing emails, or receive less of them, just hover over your name along the top of your account and select the “Email Settings” option. From there, you can either disable these emails or choose to receive only one email per week. If you ever need assistance with an order placed through our site, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you.
I HAVE LIKED ALL THE PRODUCTS THAT I HAVE PURCHASED FROM YOU EXCECT FOR THE MAUVE OVER THE SHOULDER SWEATER IN SMALL WHICH WAS CANCELED. THE ONLY PROBLEM I HAVE IS IT TAKES SO LONGGGGGGGG TO GET THE PRODUCTS AFTER YOU PLACE YOUR ORDER, IT TOOK CLOSE TO A MONTH TO GET MY SHAMPOO AND CONDITIONER THAT I ORDERED THE FIRST PART OF DECEMBER?
Products are nice, prices pretty expensive even with coupon codes, ect.
I am very disappointed in the wireless headphones that I purchased and even more in the customer service of this company. One side of the headphones do not work and the sound is so low I can hardly hear the side that works. Have been trying to find out how to send back to replace it get money back and no one can answere the phone. Was very excited for these headphones. Now just mad.
Hi Traci! We are sorry to hear that you are not pleased with the quality of the headphones you purchased. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. If you call us outside our normal business hours, just leave us a details message and we will call you back as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Well I too wish I had read these review before ordering. I have two separate orders that have gone awry. One had the company ship me for an entirely different product than I ordered and paid for. I want to return these un-needed and unwanted items that I never ordered, and get a refund! I've sent multiple e-mails. No response! Order#*******. Ordered December 15th, not received until January 11th!
I am sick that I ordered a second item from them over two weeks ago, and they DOUBLED the order (an $83 handbag, charged twice!). I still have not received it, but when/if I do, it will be past the return limit time!
This is the WORST ONLINE COMPANY I HAVE EVER DEALT WITH! I WILL NEVER USE THEM AGAIN! I intend to make sure everyone I know learns what a SCAM they are running!
Order#*******, Order#*******, both recorded on January 7th (I don't need two of the exact same hand bag!)
Also, Order #
Hi Betsy! We are sorry to hear of your frustration with your recent orders. OpenSky hosts thousands of different shops which are responsible for fulfilling their orders, but we are always happy to help with any issues of this nature that may arise. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We look forward to working with you to ensure everything is taken care of in the best manner possible.
From the business
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Hi JUJU! We apologize for the difficulties with your recent order. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We will do our best to resolve this issue to your satisfaction. We look forward to helping you out with this.