On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
We monitor reviews for authenticity
Fast and easy too buy on line. But have only received one of three items. So what can I say. Not happy.
It took 3 weeks from when I ordered the item to get shipping status. Was told it would ship within 7 to 10 days. I was not impressed trying to get the item I paid for. But my 2nd purchase was awesome. I received the item within 7 days.
Hi Annette! We are sorry to hear that it took such a long time for your first purchase to arrive. Although we expect any non-custom items sold through our site to be delivered within 10 business days, there are delays on occasion, and we are actively working with our member merchants to minimize such occurrences. If you are ever in need of assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
First time customer and very pleased. Item arrived quickly and well before expected. Exactly as described!
It is unfortunate that companies do not realize that at some point, poor ratings and bad reputations will land them without a single customer. It's really sad that I paid for a beautiful sterling silver bracelet, and a better than beautiful tennis bracelet, only to find out that BOTH clasp had malfunctioned. One for each arm. Each time I'd put them on, moments later, they were falling off! WHAT?!? YESSSS! FALLING OFF! Well lucky for me, I can still have them as a souvenir. I not big on second, and third chances. KEEP YOUR MONEY for Hands-On Businesses!
Hi Lmichelle! We are sorry to hear that the clasps on the bracelets you orders malfunctioned as you described. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
The only problem I've ever had with Open Sky was from a company that sells bracelets. It took almost 11/2 months to receive it. But we were always in touch and Open Sky was diligent in keeping the communication open. I'll shop with Open Sky again.
Anna's Clothing on open Sky takes your info and then Jacks up the price and charges your card. You never receive the merchandise and the tracking information on the shipping is bogus. Open Sky does nothing.
Hi Merri! We are sorry to hear that you had such a poor experience. Our member merchants do not get access to your credit card information when you place orders through OpenSky, so it is not possible for a merchant to charge you more than stated during checkout. It is not clear what may have caused the experience you described, but please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
They give you all of these sign up deals and charge you full price instead of the price listed under each item. Then they tell you the deals don't apply to any of the item's chosen for purchase.
Hi Star! We are sorry to hear you feel that way. OpenSky is a marketplace with thousands of merchants, and many (but not all) of them accept our Credits/Discount Dollars on eligible products. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any other questions, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to help clarify further.
I ordered a product on January 27 it shipped on January 28 it's still at the post office in Texas. It never left. Today is February 13 still waiting!
Hi Ken! We are sorry to hear that the tracking of your recent order appears to have stalled. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I purchased this for my granddaughter for her birthday. It appears to be very good quality and is something I was not able to find anywhere else. There is one large bangle and two charms on the bracelet all of which are anchored on quite well.
I will be mailing it to her. That's too bad because I'd love to see the look on her face when she gets it. She's going to be a happy girl.
My husband bought me the Noxema jar-blue hoop earrings for a surprise. I love them! My mom used those Noxema jars, and it feels like I am bringing a piece of the past into the future by wearing them. They are a beautiful blue--very catchy with so many colors!
I received an email from Open Sky that an order had been shipped to me. I did not order this item nor did I give Open Sky permission to use my credit card. It took 2 weeks for me to email and speak to people at Open Sky to take care of this. I do not trust them and they saved my credit card without my permission and used it. I do NOT recommend using this site.
Hi Daryl! We apologize for the difficulties surrounding this order. We will never place orders on behalf of our customers without their authorization, so the experience you have described suggests that someone else with access to your account may have placed this order. In any event, if you are in need of additional assistance with this matter, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you further.
The product ordered was well packaged and as described
I ordered some wireless earphones to use for running as the deal was phenomenal. Within minutes of my order I received a receipt. When the product shipped I also got notification. And the package arrived at my doorstep within 4 business days as stated. So far so good...
Communication from Open Sky was excellent. Items were processed and shipped by the vendors very qucikly.
Saw this cutting board, thought it would work for a gift... so I bought it?...
WELL
The next day it was cheaper over 5$... I contacted opensky. And they there was nothing they could do...
That's a bummer. Because I am not going to buy any thing from them again.
- but they don't care!
Hi Sanne! We are sorry to hear you feel that way. OpenSky hosts thousands of different merchants and, once any purchase is made, the payment is transferred to the merchant. Unfortunately, we are unable adjust the price of a purchase that has already been made because doing so would change the payment that is due to the merchant. Regardless, we appreciate you taking the time to share your feedback with us.
First purchase ever. Product came just a few days after purchase. There was continual info from seller until delivery. Will purchase again.
Very happy with the quality and fast service received. Items came promptly and looked wonderful. I love giving these cutting boards to my clients!
I am very satisfied with the price of the headsets I bought and extremely impressed at how fast they arrived.
Terribly cheap... no one could hear me when I tried to use it.
I mailed them back... now let's see what kind of customer service they have?
Hi Paula! We are sorry to hear you were not satisified with your purchase. If you have not done so already, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
OpenSky is proud to be a Google Trusted Store.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Samuel! We are sorry to hear that you have not received all the items you ordered yet. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.