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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Mr first experience ordering from open sky was seamless, not mention my order came fast. I will definitely order from them again.
Ordered wooden spoon for granddaughter's anniversary. Arrived today disappointed! It is very short not too practice
Cal to use for most cooking
Sheet set is so soft and at a great price! Delivered right away!
This product was fantastic - the engraving was superb and has a lovely finish. I purchased this item for my daughter and my 6 year old granddaughter said it makes her cry happiness. I couldn't have found a more heart felt gift than this and the quality was beyond what I expected
My item arrived very quickly and I am very pleased with my purchase.
The earrings is purchased are gorgeous and I received them less than a week after ordering them.
Exceptional promotional price. Super fast delivery. Will buy from OpenSky again!
I bought 2 fitness bands that did not come with the extra band as advertised and then they denied it was advertised that way! Plus both bands don't sync with the app and the clip keeps opening and falling off on both bands. The company wont take returns and accused me of lying saying both bands cant not be working and to watch a video. Garbage
Hi Trisha! We are sorry to hear that you have had such a difficult time with this purchase. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into what we can do to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I have emailed you guys more than 5 times and no response. I did check with UPS who said that my delivery conformation was that they had delivered the packet to the post office and they would then deliver it to me. This is a process I never heard of. And this is the first bad experience I have had to buy online. All I want is my money back or the candles that i ordered. Thats it. I will call that number but i didnt expect that i should be calling you guys and calling ups and the post office everyday looking for my order because i trusted that you would honor your word just as i paid you your money for the product. Please just refund me my money you can keep the candles. I will call the number you have provided. Just give me my money.
Hi Twana! We apologize for the difficulties with this order. Since the tracking details you were provided show that your order has been delivered but you did not receive the package, it would be a good idea to first contact the shipping carrier to see if they can track down what happened. If you need further assistance after that, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into this further for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I've bought a number of cool seeming thinks only to find the quality unacceptable. Sone things are returnable but I'm still waiting for credit on some things. My last purchase was unreturnable which I didn't notice. There are no contact info and no way to leave comments or reviews of products to warn others. Poor execution
Hi Robin! We are sorry to hear that you have not been pleased with the quality of your recent purchases. OpenSky hosts thousands of different shops offering a wide variety of merchandise, and we definitely understand that it would be beneficial to allow our customers to review specific products they have purchased. We are actually looking at some options like that right now, and you may very well start seeing product reviews on our site in the near future. If you are in need of assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you. Regardless, we appreciate the feedback.
I placed an order for a watch/bracelet on January 20 for my daughter for Valentines Day. First I got an email that my shipping was delayed, then an email on January 25 that my order shipped with a USPS tracking number. On Feb 5, the USPS had not yet in processed my package and I emailed OpenSky. I just got the response back today (Feb 9) that "we will contact the vendor". USPS status is still unchanged. Site seems unreliable and uncoordinated - will not be back.
Hi ek C.! We apologize for the difficulties with your recent purchase. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help assist with issues of this nature. It sounds like our Customer Love team is already working with you on this, but you are also welcome to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday if you prefer. We will do our best to ensure this matter is resolved in the best manner possible.
I ordered a shirt that appeared on Facebook. It was really cute, white and appeared to be chiffon. When I received the shirt, it had to be 2 sizes too small and the quality was not what I expected. I returned it to the address given on the return label and enclosed the order information. The shirt was returned 2 months ago. I have contacted Open Sky and they have no record of the return. I have emailed them numerous times. They said they were going to "contact the seller". I'm like "I thought they were the seller". This is strange. Well I am out of $30.00. And my last purchase from Open Sky. I should have researched them before I purchased anything from them. It seems like they have many complaints. Update... I was refunded money, but this was months later.
Hi Connie! We are sorry to hear about the difficulties with your recent order. OpenSky hosts thousands of different merchants and, generally speaking, when you request a return, we will provide you with a shipping label to return the product to the merchant and you will then automatically receive a refund once the tracking information shows the product has made it back to the merchant. In any event, please continue to follow up with our Customer Love team about this and we will do our best to ensure this matter is resolved as quickly as possible.
Open Sky is based on advertising deception. They claim a product worth $129 is on sale at $49, then offer all sorts of discounts and bonuses for an even lower price... which you don't actually qualify for. The problem is the product is cheaply made of poor quality materials and design. It's worth even less than the lowest price offered... the one that you don't get. Seriously folks, this stuff is junk. Probably made on the backs of poor hard-working people getting paid slave wages. PLEASE DO NOT SUPPORT THIS RIP-OFF COMPANY!
Hi M H.! We are sorry to hear that you feel that way. OpenSky is a marketplace with thousands of merchants who offer a wide variety of products, and many (but not all) of them accept our credits/discounts on eligible products. You can learn more about how these discounts work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with any outstanding issues. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. It is certainly not our intention to deceive you or anyone else.
I purchased the personalized cutting board as a wedding shower gift. It arrived very quickly and was exactly as pictured and described. The shower isn't until next month however I am confident the bride-to-be will love it. I will not hesitate to recommend OpenSky or to order from them again!
Love the products I received, but I think having to pay double shipping charges when you order 2 items from the same vendor within the same order is not fair to your customers. I ordered 2 personalized carving boards & had to pay $9.95 each for shipping, yet they came in 2 separate boxes taped together with one shipping label.
American Laser Crafts could do better in packaging their fragile products.
Purchased 3 Items so far. One item was returned. Have not received credit yet. One item was never delivered. But shows it shipped 2 weeks ago! One Item I received and love it! Your site I find confusing with the $50.00 credit you are offering. Then I go to apply it and on most of the items I would like, it is not valid!
Whats up with that?
Hi Jerry! We apologize for the confusion surrounding our recent credit event. OpenSky is a marketplace with thousands of merchants, and many (but not all) of them accept these credits on eligible products. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any additional questions, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to clarify further as needed.
Ordered the necklace for my daughter. She was thrilled because she had pinned it on pinterest. It shipped faster than expected and was in great condition. Would definitely order again.
I can't believe this company trying to handle a ring that was sent late and was the wrong ring.
I've been trying to return this ring for over 3 weeks and they still can't contact the merchant so I can return it and cancel the order. This the last time i'm ordering from this company. Better business bureau is next. I want to return the wrong ring and cancel my order. 3 weeks.
Hi Mona! We are sorry to hear about the difficulties with your recent order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will assist you with this as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
From the business
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Hi Gloria! We are sorry to hear that the spoon you ordered is too short for most cooking applications you have in mind. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.