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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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I placed an order on the 10th of this month and it says that it was shipped on the 12th, I have not yet received it. I have emailed three times over the past 5 days with no response! These buys were over $160.00, I received the cheapest thing on the order over 6 days ago... where is the rest of my order... I am very leery of this site now!
Love my new earrings! Well crafted and true to the photo. Also arrived sooner rather than later.
I was really excited to get this shirt since I just got engaged. I have a very large chest, so I ordered up a full size bigger than I would normally get. The shirt doesn't fit at all. I'm very upset with the purchase and feel like I completely wasted my money. :(
Hi Heather! We are sorry to hear that the sizing of the shirt you ordered did not meet your expectations. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will see what we can do to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I placed a order almost 1 month ago, they send me the track number and never match with
The Postal Office, this track number never exist! When I send the email they respond me
3 days later telling me that the order was missing and they will send me again the item,
I am still waiting, no news, no traking number NOTHING!,,,
If you read the others reviews is hundreds problems like mine!
Just think? Is not a serious company! Just charge your credit card and after they don't send
Anything! BEWARE!,
Hi Gladys! We are sorry to hear that you have not received your recent order. OpenSky hosts thousands of different shops, each of which fulfills their own orders, but we are always happy to help with any order issues of this nature which may arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I was supposed to get my package a month ago, I still have no package and no refund. They stopped answering my emails. They people tried to blame UPS, then they said UPS fixed the issue and it was being shipped out again... still no package and no refund.
Hi Meghan! We are sorry to hear about the difficulties with your recent order. It sounds like you are already working with our Customer Love team on this, and we will certainly make sure you receive a full refund if your order cannot be delivered to you. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to check on the status of the situation for you.
I ordered a dashcam on 28 January, and it shipped out on the 29th. I still haven't received anything. According to the post office, it's still sitting in TX not moving. I wrote to OpenSky and was told they have have seen similar delays on this shipping route, but there's nothing they can do. They can't call the post office and tell them to send it? They can't send me one via UPS? They can't send me a refund check? Seems to me there are a few things they can do. Now they aren't even responding to my emails. Don't ever order from OpenSky.
Hi Kris! We are sorry to hear that the tracking information for your recent order does not appear to be moving. OpenSky hosts thousands of different merchants, each of which fulfills their own orders, but we are always happy to help when issues of this nature arise. Rest assured, we will make sure you receive a full refund if the product cannot be delivered to you. If you are in need of further assistance with this, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will revisit the matter with you.
I ordered some battery operated candles very early in February and received a UPS tracking number almost instantly. But that is as far as it has gone. Never picked up, never shipped. Open Sky got my money and that is as far as it has gone. They claim they must contact the seller 3 times and then will cancel the order and refund my money. Why would they be doing business with a company that does not have product to ship? This a a disappointment, I but a lot of stuff online and have NEVER been treated like this. 3 weeks gone and no candles and no refund. Sad very sad.
I know I will probably never get what I paid for and can only hope I get my money back.
Terrible experience.
Hi Steve! We apologize for the difficulties with your recent order. We have a variety of measures in place to ensure out member merchants ship their products in accordance with the expectations we set forth and, but shipping issues still arise on occasion, and we are always happy to help assist customers with such issues. It sounds like you are already working with our Customer Love team on this but, if you need any further assistance, you are welcome to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. Rest assured, we will make sure you receive a full refund if you do not receive the candles you ordered.
So far so good, it is not the fastest in the world, but the quality has been fine so far.
Placed an order on 2/14/16 got buyers remorse so I canceled the order within 15 minutes. All items say canceled 2/14/16 my debit card was charged for $83.21 and then on 2/16 the amount charged was changed to $71.95 then today the $71.95 was gone and the original $83.21. If they have time to do all these changes to the amount WHY haven't they refunded my f**king money?
Hi Joseph! We apologize for the difficulties with your recent order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered 2 of the product. Only 1 arrived. I emailed twice. No response. Will never order from you again.
Hi Julie! We are sorry to hear that you have not received your entire order. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You can also call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you prefer.
Ok, so I see that OpenSky submitted a reply to my review leaving a workable phone number to call. The"Customer Love" rep was very friendly and expressed she was sorry I had an unpleasant experience with my order at OpenSky, but there wasn't anything she could do and reiterated the merchant/credit policy which I can recite myself by now. Nothing I can do, nothing they can do, so I just have to eat the charges as is BUT I AM DELETING EVERYTHING CONCERNING OPENSKY!
Hi Debbie! We apologize for the difficulties with your recent order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this matter. It sounds like you must have previously called a phone number that does not actually belong to us.
I placed an order on Feb 9 that shows it has been shipped, however, I have not received the order. I am mad at myself for placing an order with a company before doing my research. There is no customer service number listed to follow up on orders. I sent two emails asking where is my order, and how do I get a refund and to this day have not received an answer. Do not shop at this company.
Hi Gloria! We are sorry to hear that you still have not received this order. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon and we will be happy to look into this further. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We look forward to working with you to make things right.
I thought the prices of the items on sale were good. Some of the pages would not load, so that was frustrating. I received half of my order very quickly.
I purchased two of these, the original one is working fine as far as I know but is not used frequently, the lightning charger on the second one lasted less than one week after being used daily. Checking the return policy shows a 14 day return period... so my thoughts are that this is really not a "deep discount" item but rather a cheap item made in China and the chance of it working for very long is extremely rare. My apple chargers work for years...
Hi Maryanne! We are sorry to hear that one of your charges has stopped working so quickly. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into what we may be able to do to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I can't remember dealing with a more deceptive and dysfunction company. I was just on hold for 44 minutes before they disconnected me as I was to return items and have my email address removed from their sight
Terrible deceptive advertising. Terrible customer service I can't too be done with them. I hope this review will save others from getting the shaft from them Good Luck
Hi Rikki! We are sorry to hear about your negative experience. OpenSky is a marketplace with thousands of merchants, and many (but not all) of them accept our Credits/Discount Dollars on eligible products. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. Also, you have at least 4 hours from when you make any purchase during which you can cancel the order through your Purchases page but, once the merchant has processed the order, it is no longer possible to cancel. In any event, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Currently still not sure if this was a good purchase, not sure if they are going to break. Also not sure if these need to be returned if the return shipping is included and I don't have to pay to send these back.
This phone case was more then I expected. Good quality looks and feels great and came packaged very nice. I definitely will buy more from you guys!
From the business
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christina! We are sorry to hear you have been waiting for your order for such a long time. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.