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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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I love the States necklace I ordered for a Friend, far away. It arrived quickly and looked great.
So far, it hasn't been pleasant. The headset won't hold a charge for more than 10 minutes. I ask for help & 3 times have been sent a "canned" message. Still waiting!
My experience with purchasing the 1800 bamboo cotton sheet set was awesome, the order was placed with ease. And delivery was about 1.5 weeks. Everything came as stated and was true to the picture and description.
I wanted to change the color to get the Orange. But couldn't. So I am ok with the brown one. I was going to send it back. I am hard on bags. Leather or well made cloth will last a while but we'll see about this pretend leather.
I ordered headphones with OpenSky and they came very quickly. Good price for what I order.
At first I was upset so when I ordered because I couldn't talk to a real person and I thought I was going to have a problem with my order but I was assured after days hearing back that I could send it back if there was a problem, they fixed it before it was delivered and all was fine and I was very pleased!
Bluetooth headphones came broken. Very shoddy. Broke while I removed them from packaging. Split like poorly made Legos. 2 emails not returned. First and Last Open sky purchase, for sue
Hi Michael! We are sorry to hear the product you ordered was broken when you received it. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We hope to hear from you soon.
I purchased Bluetooth running headphones and they arrived broken. They were very low quality.
Hi Stephanie! We are sorry to hear that the product you ordered was broken upon arrival. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right.
There work great but are hard to get into the phone and ipod, maybe they will loosen up a little with time.
Delivery was timely unfortunately the items arrived damaged. I've contacted Open Sky about the issue but I'm still waiting for a reply
Hi Andrew! We are sorry to hear that your order was damaged upon arrival. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You can also call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you would prefer. We look forward to working with you to resolve this matter.
I purchased two digital device related products: wireless headphones and a package of 3 chargers with 3 connectors each for iPhone, iPad, and Samsung. Both times the information about the products was inaccurate. The headphones are working fine right now but contained a manufacturer's brochure saying 4 ear loops were part of the product package sent. I called attention to this and the response was that the information was a "mistake." The connectors said online and on the package I received that one connector would fit iPads. However, it did not say it did not fit iPad 2/3, which I have. I wrote about this and was told that 'yes' the connector was supposed to fit and I should call for help. I called for help and was told that the connector did NOT fit iPad 2/3. I could return the connectors for a refund. I am not impressed with this level of service.
Hi Mavy! We apologize for the difficulties with this purchase. Please send us a private message through this site containing your order number and email address, and we will look into this matter further. OpenSky hosts thousands of different merchants and each is responsible for providing their own descriptions, but we certainly want to make sure any inaccurate compatibility details that may be present in this product listing are corrected as soon as possible.
Do not waste your time ordering from Open Sky. The products I received were incredibly low quality. And they will not let you return the products. Stay away!
Hi Holly! We are sorry to hear about you were not happy with the quality of the products you ordered recently. OpenSky hosts thousands of different merchants and each merchant can specify whether or not returns are accepted for their products as described here: https://www.opensky.com/customer-support?article=1467248. You can always confirm whether or not a product can be returned before purchasing by clicking the “Return Policy” tab on the main page which contains the product details. If the product you purchased was listed as “final sale” but you feel an exception should be made based on the details in the help article above, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I have ordered 2 chiffon dresses for me and my daughter. This company has a lot of different names. One of them is Fashion Mia and these dresses were from them. I was looking through Open Sky and found this dress here. Same dress different company name. Thank got I saw the dress because I was tempting to order something else. Another thing the price of the dress I've ordered was $10.00 and that is why I took a chance. On Open Sky the price is $40.00 and this dress is a piece of junk. I was embraced to give it away that is how horrible the dress was. I asked them to give me a credit because the picture was different and I did not want to bother returning it because of my busy schedule and returning fees. They just ignored me. Do not bye from them if you don't want to aggravate yourself.
Hi Lana! We are sorry to hear you are disappointed with the quality of the products you purchased. OpenSky hosts thousands of different shops, and each merchant is responsible for fulfilling their own orders, but we are always happen to help with any issues which may arise. If the dresses you purchased were not listed as “final sale” and/or not as described, we should be able to assist you with returning the products to the merchant for a refund. However, we simply cannot compensate you for the cost of these dresses if they cannot be returned. Regardless, we appreciate you taking the time to share your feedback with us.
I have ordered 3 times. Standard freight and shipping was very quick. All purchases were beyond expectations. I will shop here many more times.
I haven't received the earrings I purchased. The watch is stretching out of shape. One the booth tooth making a loud ringing noise.
Hi Lucinda! We apologize for the difficulties with your recent purchases. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with these issues as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I purchased two Drive TIme Special DashCam Hi-Res Car Video Recorders. Ordering was quick and easy. The rest of the deal - not so much. Almost four weeks for delivery although tracking said the package was delivered. Ah, The Open Sky Love Team blamed the merchant who wouldn't respond to their queries. Why represent the merchant? You are no Amazon, Open Sky. You are unethical, indifferent derelicts and should be banned for (from?) life. The crappy Dash Cams finally arrived, with a half-page manual written by a 7 year old child in China (or perhaps a Love Team member?). It might help if the on-screen display was in English, but likely not. This product - and I'm sure many others you market - is absolute junk. Caveat Emptor. Avoid these bums at all cost!
Hi Harmon! We are sorry to hear about your recent negative experience. OpenSky hosts thousands of different merchants, but we have a variety of measures in place to ensure our member merchants meet customer experience, and we are always happy to help with any issues that may arise. If you are still in need of assistance with this matter, please continue to follow up with our Customer Love team and we will work with you to resolve the matter in the best manner possible. Regardless, we appreciate the feedback and we hope you will try shopping with us again in the future.
As I stated in a previous letter to you, I had to take my wedding certificate out of it's metal holder to verify I was putting the correct date on the order form. You replied that I did NOT put my wedding date (6. 9. 01) on the order form. Some how and some where the date was removed from my order. I am positive, that I put the date on the order.
I just will not consider purchasing from you in the future.
Frank Seymour
Hi Frank! We are sorry to hear about the issue with your recent order. Please send us a private message through this site and we will look into your situation further. We are not aware of any technical difficulties that would cause the customization on an order to be changed after placement, but would certainly like to make things right if possible. We appreciate you taking your time to share your feedback with us nonetheless.
What I received looked nothing like what was on line... cannot get information on how to return... the quality of the item is awful... I am disgusted.
Hi Suzy! We are sorry to hear that the product you received did not match the description. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this matter further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to assisting you with this matter.
The two items I purchased were lovely and came very quickly. My only question was how I was to apply the $75 credit that the site said I had. I couldn't find a code or special box to click or anything and ended up paying full price for both items. The site is still offering this discount but no directions on who to use it.
Hi Katrina! We apologize for the confusion surrounding our recent credit offer. OpenSky hosts thousands of merchants, and many (but not all) of them accept our Credits/Discount Dollars on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to discuss further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I was excited to see the really attractive selection of items with prices that appeared quite reasonable. However, after my selections were put into my cart and when I went to checkout the shipping fees were $45.42 for 5 items three of which were merely jewelry! That shipping was almost 40% or my total bill! I then searched the same items on other sites and prices were almost the identical but the shipping fees were less than 10% of the total bill. What gives? Seems like you lose what you thought you gained by buying through this site. :(
Hi Alexandria! We are sorry to hear you are disappointed with the shipping charges on your order. OpenSky hosts thousands of different merchants and each merchant is responsible for specifying their own shipping charges. You can view the shipping charges for any product before adding any item to your cart by clicking the Shipping tab under the main image. We appreciate you taking the time to share your feedback with us.
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Hi Jan! We are sorry to hear that your headset is not working as expected. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You can also call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you would prefer. We look forward to working with you to make things right.