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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Bait and switch. They list a price for a product on Living Social, you buy it and minutes later you get an email ad from Living Social with the same product drastically lower than what you've paid. Try to cancel your order within a few hours of placing it and you can't because it's "processing". You can't return some items because the sale is final even if you haven't opened it. Gigantic rip-off. Stay away from these jerks.
I've rarely found an item on this website that you couldn't buy elsewhere for at least 30% less. I've actually never seen a product that was sold here for the cheapest price online. Buyer beware, shop around!
Hi Kurtis! We are sorry to hear that has been your experience. OpenSky hosts thousands of different shops and each merchant is responsible for setting their own prices, but we offer promotions on almost a daily basis that will lower the prices even more on purchases made from participating merchants. We take a great deal of pride is presenting a great assortment of products in a fun and interesting manner that keeps buyers coming back again and again. Regardless, we appreciate you taking the time to share your feedback with us.
Order was promised to arrive within four days. On the third day we received an e-mail saying sorry, order delayed, will notify you when it's shipped. Two days later received notification item was shipped, with a USPS tracking number. After four days the only tracking showed it was entered into the USPS system in Coppell TX. Four more days and we e-mailed and called. E-mail stated we'll get back to you ASAP--that would of course depend on what Open Sky considers "as soon as possible." Then received a e-mail to our phone call--they'll also get back with us. At this point, and reviewing the many posts that also deal with the same merchandise, we wonder if it's worth the aggravation. Someone within the Open Sky network has a hole in their ozone and I for one would have to be very happy with the results or I will never, ever order from Open Sky again. This is our second on-line order that has disappeared into "open sky."
Hi Jod! We are sorry to hear that the tracking for your order appears to have stalled. Based on the details you provided, it sounds like we are already looking into that matter, which may involve getting in touch with our member merchant who is fulfilling the order. Please continue to work with our Customer Love team on this, and we will make sure this issue is resolved in the best manner possible.
Fast service. Lots of items. Receive products fast
NOT happy for getting a package for more than 10 days - UPS Ground... it's bazaar, sounds like an international package delivery... and it doesn't specify what carrier will be used nor estimated delivery time. I got screwed b/c I could NOT give the package as gift to my good friend... it's a mess this OpenSky shopping website had created...
I'm a merchant and I get even worse customer service than people buying from this site.
They take 20% commission + 3% credit card fee. From month to months it gets worse and worse. Now they only "promote" on first page and emails only merchants who pay for it. It used to be $500/month, today I hear the minimum is $2500/month. They also added $39/month fee for listings and gave me less than 24hr notice about it. If I won't pay immediately they will deactivate all my listings that I put a lot of time and effort to put up there. Just huge disapointment and it's getting worse and worse.
Chris Towle-my account manager is the worst. Does not deliver what he promises time and time again and keep telling me his personal issues that I don't care for. Not professional whatsoever.
Hi Trish! We are sorry to hear you feel that way. Although we are in the adopting a subscription model for merchants, we are also lowering our commissions fees to 15% across the board, and the changes should be beneficial for almost all of our merchants who are actively selling on the platform. It sounds like some information must have been lost in translation when you were communicating with our team, so please send us a private message with your store name and email address and we will be happy to look into your situation further as soon as possible.
On March 4, I placed my first ever OpenSky order, for an item advertised as "iPad Air and iPad Mini 360 Case Cover Designed In Garden Collection" for which I was charged $17.96 plus shipping and handling, a total of $23.94. When it arrived it was significantly too large to fit my iPad mini, i. E., not the product that was advertised. I returned it and received a credit of only $14.91. It seems that OpenSky deducted the return shipping charges and declined to refund the original shipping and handling charges even though this was not a matter of me not liking the item but of it not being what they said they were selling. Still waiting for my remaining $9.03. In the meantime, I am warning people to stay away from this site. Amazon is far superior when it comes to this type of issue.
UPDATE: After I posted this review, I received a note from OpenSky with a number to call to get my refund. The person I talked to was very helpful. It took several days, but as of this morning my card has been credited with a refund for the shipping. However, although I suggested they change the description of the item to save themselves and their customers this trouble in the future, it is still listed on the site as fitting an iPad mini. I'm upping my rating from 1 star to 3. I'm glad to have my refund but it shouldn't have been so much trouble to fix this when in my experience Amazon corrects things like this almost immediately.
Hi Norma! We are sorry to hear about your recent experience. If the product did not work as advertised as you described, you should be eligible to receive a full refund based on our return policy detailed at: https://www.opensky.com/customer-support?article=1467248. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET and we will be happy to assist you with this matter as soon as possible. If you have already sent us an email and would prefer to communicate with us in that manner, that is just fine as well.
I ordered two decorative ladders for my boyfriends home. The ladders were exactly what the picture showed, although one was a little warped it wasn't a big deal to me. The shipping was super fast and the site was amazingly easy to order my ladders! I would honestly advice my friends/family to order from OpenSky!
I purchased 2 strings of lights in the beginning of Feb. They took the payment immediately and by the end of Feb I was still writing to them trying to find out when they were coming. No answer from anyone on the open sky website but since it was also living social, they tried to find out where my lights were. Needless to say, no one ever heard from them and living social refunded my money 6 weeks later. Do not do business with open sky!
Hi Debbie! We are sorry to hear about your recent negative experience. Since you ultimately ended up receiving a refund from Living Social, it sounds like you must have made this purchase through Living Social, as opposed to our site. Regardless, it is unfortunate to hear that you did not receive your order and had a difficult time getting a refund. If you have any other questions related to OpenSky, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET and we will be happy to help clear up any loose ends.
The first order I placed arrived as expected. The second one has still not arrived, even though it shipped over 1 week ago. I will not buy again.
Hi Doris! We are sorry to hear that one of the items you ordered is taking longer than you expected to arrive. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into the status of this order further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
My order was filled & shipped promptly and I love it! I have worn the necklace out and received many compliments on it. I will continue to look for items from this vendor again, as they are wonderful to do business with!
I have had nothing but positive experiences with Open Sky. Love what I've ordered.
I ordered a fitness monitor watch the package arrived and the watch doesn't work. I sent an email and they replied saying there is nothing they can do as all sales are final. What a scam!
Hi DeAnne! We are sorry to hear about your recent experience. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to review your situation further. Although our member merchants can specify whether or not they accept returns on each item, we are able to make exceptions when products do not work as advertised. We look forward to working with you further to address this matter as soon as possible.
I ordered a size large blouse & received an extra large. It is so small it won't fit over my shoulders. It must be a mini-petite!
Company will not let me return for a refined because it was on sale.
My first & last transaction with Open Sky.
Hi Jane! We apologize for the difficulties with your recent order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into your situation again and see what we can do to help. Generally speaking, whether or not an item is on sale should not impact whether it can be returned based on our return policy, which is described in further detail at https://www.opensky.com/customer-support?article=1467248. We hope to be able to work with you to make things right.
Hi Shay! We are sorry to hear you are having trouble with the pedometer on the item you purchased. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I absolutely love this ring! Beautifully crafted! Love the color of the stone. I am really pleased with it. It took no time for it to get here either! I am going to order from this designer again. I love her jewelry!
I bought an ice scraper for 19.99 and did not receive the item ordered. Went back and forth with customer service for a month and a half. Then I noticed the scraper I actually received on the site for 12.99 so I asked for a refund of the difference and was told I could send the item back and once the Seller/Merchant finds the item in good working order that I would receive my refund. Well I received my refund and after going through all of that for $7, I will NEVER BUY ANYTHING FROM THEM AGAIN.
Hi S M.! We are sorry to hear you feel that way. OpenSky hosts thousands of different shops and each merchant controls their own prices. Any time a sale it made, the funds are transmitted directly to the merchant and we cannot make adjustments after that point. We certainly understand that you had to go through a lot to reach this outcome but, generally speaking, we are unable to create the expectation that we can reimburse you the difference under circumstances like you described. Regardless, we appreciate you taking the time to share your feedback with us.
The microwave popcorn popper works great if you keep your ears listening to the amount of time that you hear the pops of the popcorn and if it is more than 3 seconds between pops the popcorn is ready to eat.
Liked the handbag so much I bought a 2nd one in another color... the most pockets of any handbag I've ever owned
I placed an order for a facial brush. Ok. I got the product that was in the picture, but it didn't even resemble the description of the facial brush I THOUGHT I was getting. Through a Lil research, I found the name and description of the product they sent me, which, conveniently for them, was cheaper than the product in the description. I sent Open Sky and email, with no reply yet. I thought, I don't want to go through all this, and decided to keep the brush. So I put new batteries in this Facial brush, pressed the power button... nothing. It will not turn on. So, now, I have a broken facial brush. Yay. So I finally contacted the merchant directly and they were very helpful. The guy made sure that I'm getting the product I ordered. However, because I placed the order through this amazing Open Sky, THEY have to issue a credit. Great. Still can't contact them, and still no response. I will never order through this website again. Epic fail opensky.com, EPIC FAIL.
Hi Jessica! We are sorry to hear you about the difficulties with your recent transaction. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon and we will be happy to assist you with this matter. You can also call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you would prefer. We look forward to working with you to address the situation as soon as possible.
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OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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Hi Sally! We are sorry to hear you had this experience. Although it is certainly possible that the same product may be sold through both OpenSky and Living Social at different price points, the behavior you described very much sounds like a coincidence. Also, OpenSky hosts thousands of different shops and each merchant is responsible for choosing whether or not to allow returns on a per product basis. You can always view whether or not returns are accepted for a product you are considering purchasing by clicking the “Return Policy” tab on the product details page. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to help tie up any loose ends. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.