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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Cutting board is so pretty it must be used as a family decoration. Great wedding gift
What a HUGE DISAPPOINTMENT! I purchased the infra-red thermal heat straightening brush and was so excited to receive it and give it a try. I brought it to work with me and plugged it in - and waited for it to heat up. I combed it through my hair and NOTHING happened. It wasn't even the slightest bit warm. So, I thought... maybe it's not supposed to get hot to the touch. I brushed it through my hair repeatedly - and so did my co-workers. We all got the same result - NOTHING. I tried to contact customer service and saw that the brush was a final sale with no returns. What a HUGE waste of time... and money. And LOUSY customer service on top of it. Buyer be ware - sadly, the products on this site are not up to par.
I places two items via this site, did not received them and they are telling me that I should file a claim against the post office for items that I had not received them.
I will suggest every person to stay away from opensky and get these items from another safe site.
They are scam.
Hi al e.! We are sorry to hear that you have not received the items you ordered. Based on the recommendation you were given, it sounds like the provided tracking information must show that the items were indeed delivered. If that is the case, we may be able to help – but it is necessary to perform due diligence and ask the shipping carrier to look into the matter first. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to discuss your situation in further detail.
I still have not received a solution concerning the wrong item I was sent. Even though OpenSky gave me a polite response to my negative review, there has been no effort from them to correct the situation. I understand a "no return" policy. How does that equate to being sent the wrong item? BUYER BEWARE - you too may end up paying for something you did not order. Yes. I have proof they are in the wrong.
Hi Katherine! We are sorry to hear you have been disappointed with some of your recent purchases. Please continue to contact our Customer Love team as needed and we will do our best to help you resolve these issues in the best manner possible. We appreciate you taking the time to share your feedback with us, and hope that you will give us another try in the future.
They advertise an item called "smart bit" a sleep and heart monitoring watch. I paid 35$ biggest piece of s**t I've ever purchased. They make it look like a nice watch in the picture. When I received it, it's nothing more than a rubber bracelet that has little black cube that is the heart of it that you take out of the rubber case and put it back in. I charged it when I received it. Tried to read the instructions on how to sync it to my i phone. Nothing worked. When I cashed support they were busy and asked to a message and they works return my call within two hours. Well two days later I called them back. I got the voice automated system again so I hung up and called back. Low and behold a real person on the other line. But I was told it wasn't they're fault I needed to contact the seller Vista Shops. I stated I already had and they pint the finger at you. Needless to say this piece of s**t is prob. Only worth about 5$ yet they charge you a premium and it's garbage. And I can't even get a refund.
Hi TJ J! We apologize for the difficulties with your recent purchase. Although is normal for you to have to contact Vista Shops directly for assistance with this product, we should be able to help if you have still been unable to reach them successfully. If you are still in need of assistance with this issue, please send us a private message containing your order number and email address and we will look into this further.
I ordered a fit band. It came with a defective band AND a broken reader. It doesn't work! I tried to return only to be told that this is a "final sale item" and can't be returned. Seriously? I will NEVER order from them again.
Hi Christol! We are sorry to hear about your recent negative experience. Since the product you received was defective, we will be able to help you out with this, even though the product may have been listed as “final sale”. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will assist you with this as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I get robotic letters from someone at open sky named Jessie who assures me the vender was contacted and I would get a replacement for some defective headphones. Sounds good right? But I received this letter today, and the same letter or some minor variant14 times in the past three months, and my first complaint was five months ago! OpenSky strings you along, but there is no resolution. So, I contacted the New York State's Attorney General's Office Consumer Affairs Odbudsman, and later this week will send details to a complaint investigator. I ordered the New Yorkk BBB complaint form, and contacted my credit card company. And if I have to, I will find every social media complaint site, like this one, and give back to OpenSky what they have given to me. I don't want a generic apology from OpenSky - their apologies are formatted and meaningless. I would appreciate the CEO's cell number, but I am working on that anyway. You may not have a problem with the merchandise they sell, but if you do, don't expect their consumer service to help you.
It is now August. Open sky responded asking me to contact them back in March. I did. Six months later no response, and no further response from Jesse. Most disappointing of all, no response from the NY AG's office. The only lesson to be learned from this is Buyer Beware, and that their are crooks in every line of business. Please be very careful if you are tempted to use Open Sky. Simply scan their negative reviews. There are so many better companies out there.
Hi Frank! We are sorry to hear that the headphones you ordered broke so quickly and that your discussions with our Customer Love team broke down. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this further. It would never be our intention to simply stop responding to your inquiries without establishing closure with respect to the matter.
Tried to place an order it got error message and couldn't complete. Showed that I got credits but on to use with them. Emailed several times and receives standard generated replies. Request to contact me with my phone no and no response.
Hi Pat! We are sorry to hear about the difficulties you are experiencing. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon. However, please also feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you over the phone. In relation to credits, OpenSky hosts thousands of merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242.
This is a very pretty ring but it broke after only wearing once. I was getting my wallet out of my purse and the ring simple broke.
Hi Caitlin! We are sorry to hear that the ring you purchased broken so quickly. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will look into what we may be able to do to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to the opportunity to make things right.
Got suckered with an ad at the bottom of a bookbub email for wireless Bluetooth earbuds. Ordered them on 3/15/16 --still haven't received them. Contacted "customer service" (what a joke) via email (no phone number available for them) and received an email back stating they'd respond in 2-3 days. After 5 days I emailed them again only to be told that they haven't heared back from their merchant and to wait another week. No clue where the product I paid for is.
Another item I ordered shortly after the first arrived in a timely manner, but after opening the pack I discovered that the merchant decided to send a different color than what I ordered (crossed off the color I ordered on the packing slip and wrote in something different). Trying to return that item, but not getting any response. May just keep it and resell on ebay...
Hi Phyllis! We are sorry to hear are the difficulties with your recent purchases. OpenSky hosts thousands of different shops and each merchant is responsible for fulfill their own orders, but we are always to help out with any issues that arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will do our best to ensure your issues are resolved as soon as possible. Of course, you are also welcome to continue communicating with us via email if you prefer.
I ordered the wrong item and ordered the correct one and then they would not let me return the item that was a mistake. They don't give a customer service number to contact anyone by phone.
Hi Genie! We are sorry to hear about the difficulties with your recent order. OpenSky hosts thousands of different merchants, and each merchant can specify whether or not they accept returns on each product. The return policy details for any given item are always available prior to purchase by clicking the “Return Policy” tab. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will look into how we may be able to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
One of earrings had lose backing. Two tops were cheap with poor fit. Too busy to send back. Waste of money. I got suckered into the FB link. I should have checked the reviews!
Hi KJ F.! We are sorry to hear you were displeased with the tops you received. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues of this nature that arise. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Not what i expected, the picture shows it looking much more rustic and
Thicker... it's okay just not what i expected... kinda cheap looking
Hi Melissa! We are sorry to hear the product you received did not quite meet your expectations. If you would like to return the item, or if there is an issue with it which could be resolved by an exchange, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered some jewelry from them, three days later got an email saying it had shipped. After eight days, still no product, so I checked the tracking number. The USPS site shows the shipping information was sent, but no package processed. The OpenSky tracking sight is straight out lying about shipping status. I emailed OpenSky CS and got a replaying saying it would take 2-3 days for them to respond(really?). I called OpenSky and was rudely told that there was nothing they could do, but they would try to reach the vendor for me. I was told that OpenSky just handles the money transaction and my dispute was between me and the vender (a company site I never visited) I'll never buy from these scammers again. Learn from the many similar reviews, don't be sucked by the company's paid stooge reviews.
Hi Pepi! We are sorry to hear about the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues which may arise, including contacting the merchant if necessary. Although we have a variety of measures in place to ensure our member merchants fulfill their orders according to expectations, issues do arise on occasion and we will always ensure you receive a full refund if your order cannot be fulfilled for any reason. Please continue to working with our Customer Love team as needed, and we will work with you to resolve the matter in the best manner possible.
I recently purchased sheets from OpenSky that I was not happy with and did not want to keep. I had not removed them from the package as the color was also not what I expected. I asked to return them. My request was approved. However, upon receiving the refund I found they deducted two thirds of my purchase price in shipping and handling fees. So I thought I was purchasing high quality sheets for $40 but was left paying $26 for nothing. These fees are RIDICULOUS and unprecedented. How could anyone feel confident purchasing unseen items if they cannot return without paying steep penalties. Worse, is the amount that was to be deducted wasn't even specified; I never expected such an outrageous fee so I felt tricked. Just one more unpleasant surprise at the end of an unsatisfactory experience.
Hi Amber! We are sorry to hear this caught you off guard. In the event you need to make a standard return, you are responsible for paying the original and return shipping which, of course, can vary based on the item(s) in question. For future reference, you can review our return policy details on the following page of our site: https://www.opensky.com/customer-support?article=1467248. Regardless, we appreciate you taking the time to share your feedback with us.
I have been doing business w/this site for quite some time now and have always been more than pleased w/their merchandise and the "specials" that they run. I've purchased lots of things from them and have always been happy w/what I've received. Recently I encountered a problem w/an order I'd placed and OS was very helpful in getting it worked out. Love their products and their help. The things I've given as gifts have been well received and the first thing the recipient asks is "Open Sky"? Love it!
Shipping was fast. Every thing I order was better than I expected it was all beautiful and will order things from you guys again
The cutting board is very good quality and the engraving is very good. I am very satisfied. I purchased it as a gift for my husband as we will be celebrating our 50th Anniversary this coming September 2016.
Purchased from 3D Luxe -Wireless Bluetooth Stereo Earphone Earbuds Sport Headset - Failed to work after two days- contacted company never heard from them - left VM, often got their out of office voice mail - I contacted OpenSky - they processed my return - the package was delivered back to 3D on 3/24- as of today refund has not been processed.
Hi H. P.! We are sorry to hear about the difficulties with your recent purchase. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to check on the status of your refund. Based on the information you provided, it sounds like it should have been processed already. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered oil. Threw opensky. Was not wrapped properly... broke threw the mail. Sent a complaint... no response from the company... very unhappy..
Hi Brenda! We are sorry to hear that the product you ordered recently arrived damaged. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon and we will be happy to assist you with this matter. You can also call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET if you would prefer. We look forward to working with you to make things right.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi Jeannie! We are sorry to hear of your disappointment with your recent purchase. Even though the product you purchased does not allow returns, we should still be able to assist you provided the item does not work properly. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will do our best to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.