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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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I received a defective product and sent email. No one has responded to my request yet.
And the two defective. Now the fitbit watch stopped working this place is really a fraud,
Don, t buy from these people it is unbelievable thry sell defective thingsand they do not care
Hi Brenda! We are sorry to hear that the shirt you ordered did not fit as expected. If the size of the shirt was not as advertised, we will be able to process a return for you, even if the merchant listed the item as final sale. Please send us a private message through this site which includes your order number and email address and we will see if there is anything we can do to assist you with this matter.
I ordered three items of jewelry to be worn at a wedding and rehearsal dinner. After a longer wait than expected, one item arrived. Weeks have passed, and the other two times have not arrived, although my credit card was charged for all three items. A couple of follow up inquiries were sent to OpenSky, and they responded with two rather boilerplate messages, unusually cheerful, stating that they were following up with the merchant. Today, they responded to my latest inquiry, stating that the merchant had not contacted them yet, and my order will be cancelled tomorrow if the merchant does not reach them by then. I am very disappointed that I have not received what I ordered AND paid for, but also upset that this online seller offers items they cannot deliver. I can only hope for a refund for the items not received. 4-17-2016
Hi Pat! We apologize for the difficulties with your recent order. We have a variety of measures in place to ensure our member merchants are able to fulfill their orders quickly and effectively, but situations of this nature admittedly do arise on occasion. Please continue working with our Customer Love team, and we will make sure you receive a full refund for any parts of your order which cannot be fulfilled. If you would prefer to speak to us on the phone, you are also welcome to call us at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday.
I have been ordering products(mostly jewelry) now for over six months. Some products are slow arriving, but never longer than 5 weeks(depends a lot on the seller of the product). The products ordered are solid and beautiful and affordable. Been very satisfied so far with everything, except slow delivery dates. Some right on time and then some are slow to get here. Will continue to use OpenSky's products as long as they stay quality items.
I never receiced my shirt I ordered and I requested a credit on this purchase! But I have not received an email replying to my request., im disappointed. The tight are very thin. But the earrings aee beautiful and I did receice them in a timely manner.
Hi Kathleen! We are sorry to hear you have not received one of the items you purchased. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to the opportunity to make things right.
I ordered a pair of 14K solid gold hoop earrings. The picture showed a pair of thick hoops, which is the reason I purchased them. When I received them, I could barely find them in the envelope they were mailed in! They were in a very little plastic bag, and were so tiny and thin they look like they would only fit a baby or child. No where in the ad did it indicate such. When I emailed my disatisfaction, I received a reply that it was a "final sale" and could not be returned. I will probably dispute the charge and return it anyway, because this was absolutely deceptive advertising.
Hi Elise! We are sorry to hear you do not feel the earrings you received match the images and description. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this further as soon as possible. If the earrings you received indeed do not match the description, we should be able to ensure you can return them even if the merchant listed the item as final sale only.
So I ordered a blouse from OpenSky four weeks ago. It never arrived so I contacted them via email and was told to check the UPS tracking number, which I did. UPS says the information I was given was "pre-shipment" information and OpenSky never put it in the mail, but they charged me! Now I try to call, but the number is no longer working, and no one is responding to my emails either. This company has the worse customer service. I notice this sort of thing seems to be the normal operational procedure for them. DO NOT BUY from this company.
Hi Marcelyn! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happen to help with any issues that may arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will assist you with this as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered 3 Chiffon Shirts on April 2,2016. It is April 15,2016 and I still have not received them. I have sent 2 emails to Open Sky Customer service with no response. Is this place a scam!
Hi Shar! We are sorry to hear you have not received the shirts you ordered. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from you soon, and we will be happy to assist you with this matter. You can also call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you would prefer. We look forward to hearing from you, and will make sure this issue is resolved in the best manner possible.
I was charged on the 9th and 13th of April for the same purchase. It frustrating and a headache trying to get this matter solved. Never again will I order from this place!
Hi Tiffany! We apologize for the difficulties with your recent order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. It is likely there is some other explanation but, if you were indeed charged twice, we will certainly make sure to refund the additional charge.
I ordered 2 Bluetooth headsets, but only got one. I was charged for both, and the invoice said there were two, but two wouldn't even fit in the packaging it was shipped in. I sent an email to Open Sky Customer Service, but have not received the courtesy of a response. I tried calling the phone number on the invoice, but there was no answer.
Hi Jennifer! We are sorry to hear about the trouble with your recent order. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon. However, please also feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you over the phone. We look forward to working with you to make things right.
I ordered the dotted pearl ring from Rockhill designs. It was even prettier in person. I received my order in 4 days. The ring size was perfect. I am in love with this ring and I would definitely recommend this company.
Great! Super Fast Shipping!
Ordered a 11x17 personalized bamboo
Cutting board (Grayson style) as a wedding
Gift on April 3,2016 and received it on
April 7,2016.
It's been 2 months and NADA! About to dispute the transaction...
Hi Lichen! We are sorry to hear you have not received the product you ordered. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will look into this further for you as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Rest assured, we will ensure you receive a full refund if you order cannot be fulfilled for some reason, so there is no need to dispute the transaction with your payment provider.
The credits are a horrible bait and switch. I will not use you again.
Hi Laura! Our credits are intended to be a positive incentive, and we are sorry to hear you feel that way. OpenSky hosts thousands of merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, if you have any other questions. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Beautiful, Good Quality, Great Price and a great gift, so nice I bought one for myself. Love it.
I ordered but it never showed me all that was in my cart. I was very confused and did not know if the orders went through or not.
I have not bought anything that at has not been as good as it was described or shown on their website. All items have been top quality. I will continue to order fromthem.
I ordered a necklace at 9:00pm and had it in my mailbox two days later in the morning mail. Super easy to use!
I ordered a necklace from opensky in very early March. Was notified that their vendor did not have the item in stock and waited another few weeks before the shipping confirmation arrived via email. I checked the shipping info, only to find out that the item had been shipped to CA. I'm in MA! I have tried to get a refund, but Opensky keeps putting me off claiming they have to confirm with the vendor that the product was actually shipped to CA Seriously, Opensky? Give me back my money as I've requested 2 times now. Never again will I order anything from this company.
Hi Margaret! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and, while each merchant is responsible for fulfilling their own orders, we are always happy to help with any issues that may arise. However, we often have to work directly with our member merchant on such issues, which it appears we are doing in this case. Please continue to keep in touch with our Customer Love team and we will ensure you receive a full refund if your order cannot be fulfilled.
I ordered a velvet eye mask with built-in headphones. The product arrived one day before the estimated arrival date. Troublefree ordering, and fast shipping. Will order again.
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Hi Louis! We are sorry to hear the product you received was defective. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from you soon, and we will be happy to assist you with this matter. You can also call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you would prefer. We look forward to working with you to ensure this matter is resolved as soon as possible.