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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 29th among Marketplace sites.
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I received this item and one of the ear piece was complexly broke. I took a picture and sent a request to Open Sky or who ever I purchased this product and have not heard tom anyone and it was not good quality at all.
I have weird feet. These sneakers didn't irritate my feet. Nice and comfortable. I wear 6.5-7.0 purchased a 7.0 and the fit was just right. There is not much padding but seems to be room for inserts if desired.
Purchased gemstone watch on 3/11/16. Just went to wear today and it is broken. Second hand just jumps back and forth. Waste of time and money!
Hi Michele! We are sorry to hear that your watch is not working as expected. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into what we may be able to do to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
This is a lovely gift set, the fragrances are amazing, and if I weren't saving it for a gift I would tell you how nice it is to use.
Web shopping at its best! So easy to use. And, the delivery was early! My daughter-in-law loved her shoes.
I purchased the cordless headphones but they do not work. I emailed and left a message but no call back and no email. I want to exchange them for a pair that works.
Hi Stephen! We are sorry to hear that the headphones you purchased do not work properly. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Given the circumstances, we will be able to make sure you receive a replacement or a full refund.
A bracelet, sorta Italian looking 3/4 wrist I hit to put in cart, but kept shopping, decided against second purchase, went back to cart, you said nothing in it.
Shopped again and couldn't find. I think it said last one... if you do...
I WANT IT. Please.
Hi Michele! We apologize for the difficulties you encountered with your recent purchase. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into whether this item is still available. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Delivery was VERY quick... service was great! Only problem I had was I ordered blue/yellow and received black/red...
I received product quickly however when it arrived I plugged it in to charge and the red indicator light did not come on. I left them plugged in all day still will not charge. I think the product is defective.
Cheap crap
Hi Angela! We are sorry to hear that the product you received will not charge. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. If the product is indeed defective, we will certainly see to it that you are provided with a replacement or a full refund.
Products do not get shipped in a timely fashion. I had to inquire what happened to my order before it even left it's city of origin. When the product came, it was a very cheap generic version of what was described... and broken. I shipped it back, was promised a full refund. That's the last I heard. I'm going to let my credit card company deal with this company.
And beware... once you are on their list, you will drown in spam.
Hi Marlene! We are sorry to hear you about your recent experience. OpenSky host thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help when issues arise. Generally speaking, any non-custom items offered on our platform must be delivered within 10 business days, and we actively work with our member merchants to ensure they are able to meet those expectations consistently. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to check on the status of your refund.
Smart Fitness Bluetooth Health Wristband Sport Fitness Health Monitoring Watch Tracker Sleep.
Unit does not power on, does not light up, does not take charge. Instructions do not say if it has a fully charged battery in it, so when we tried to charge it nothing happened. Instructions only talk about the battery life. Was unable to power-on. Period. Waste of time, money & energy. Definitely will need to buy from the "Real Deals" Ie: Fitbit and the like. Shortcuts are a waste of time.
Hi Ronna! We are sorry to hear about the difficulties you are experiencing with this product. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Be cautious when ordering electronics... read return policy. I made the mistake of not reading return policy. I bought the SmartFit 4.0 Bluetooth bank w/2nd free band. It doesn't track correctly & after a few days started tracking around 9; 30 AM & still wasn't correct. All Sales are final, so be real careful. I will from now on. I know on Groupon they usually have a good return/exchange policy! Savannah, GA
Hi Debbie! We are sorry to hear about the difficulties you are experience with the smart watch you purchased. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into what we may be able to do to help as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
A bit smaller than I realized at time of purchase, however nicely done and looks great.
Terrible.
Very poor customer service.
The product didn't work and was defective.
No response to my emails or phone calls.
Would never buy from this website.
Avoid at all cost!
Hi Louis! We are sorry to hear the product you received was defective. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to ensure this matter is resolved in the best manner possible.
Some of the things I received I was not happy with after opening the purchase but no way to return or replace the ideas I received. No information in how to return the ideas if not happy with the purchases.
Hi Martha! We are sorry to hear you were not satisfied with some of your purchases. OpenSky hosts thousands of different merchants, and each merchant can decide whether they would like to accept returns on their products. You can also confirm whether returns are accepted for any given product prior to making the purchase by clicking the “Return Policy” tab on the product ad page. You can read about this in further detail on the following page of our site: https://www.opensky.com/customer-support?article=1467248. If you need any further assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
It's been over two weeks and I still haven't received my order. The tracking shows it left a post office in N. J., only to return to it a week later. I emailed Open Sky to reimburse me and send me a replacement. Still waiting! Will NEVER order from here again.
Hi Amy! We are sorry to hear about the shipping issue you encountered with this order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this matter over the phone. Based on the circumstances, it sounds like we may need to reach out to the merchant to figure out what happened here, and perhaps we are already doing so based on our prior communications. Of course, we will be happy to continue working with you on this via email if you would prefer.
I have bought twice from OpenSky and will never buy again. Delivery was incredibly slow and product quality was just not there. At one point I emailed OpenSky and I got an automated response that they would respond in 48 hours. Well, its been 10 days and no response. I have asked to unsubscribe and they can't even get that right. I continue to receive their emails. Would encourage anyone to not do business with them.
Hi Jim! We are sorry to hear of your disappointment. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with any outstanding issues as soon as possible. If you indeed already sent us an email from https://www.opensky.com/content/contact-us 10 days ago, we most certainly must have responded by now, and would need to look into why you may not have received our response. Also, you can unsubscribe from OpenSky emails by mousing over your name along the top of your account, selecting the “Email Preferences” option and making the desired changes on the ensuing page.
After making a big mistake on my part you corrected it nicely.
Drawn in with a $45 in free dollars only to find out in check out that it was conditional and proportional to the amount I spent. Bought the LED lamp with 6 USB ports for around $47 with my discount. Found the lamp to be much smaller than I expected and can't believe it's normal retail price is $129. Felt like it was okay at a $25 price for this lamp.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Monique! We are sorry to hear that the product you received arrived damaged. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon and we will be happy to assist you with this matter. If you would prefer, you are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We look forward to working with you to make things right.