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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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I purchased a pair of hoop earring that were advertised a 14k gold that showed as being about a one inch circle with a thickness of 1/4 inch. What I received was a pair of hoops less that the size of a dime with a thickness of less than a dime. After submitting my concern through SiteJabber, I was able to return the product and get a refund. However, there should be checks and balances on this website to ensure quality merchandise is being sold.
I bought one thing from them - bluetooth earphones. They worked the first day. The second time I used them (a week later), they ran out of charge. I recharged them, and now they are dead as a doornail - no charge, no nothing. It took a number of emails, but I eventually got them to send me a replacement set of earphones. So far, they are working fine. I just hope they continue to work as expected!
Hi Janet! We are sorry to hear about your unpleasant experience. Although we may not be able to force the merchant to accept a product return without the original packaging, we will be happy to review this matter again and look into whether we may be able to do more to assist you. Please send us a private message through this site with your email address and order number and we will have a look.
I will never purchase from them again. The clothing, from Vista Shops, was of poor quality and sizing. Surprise surprise - no returns - read the small print!
Hi Andrea! We are sorry to hear of your disappointment with your recent purchase. Although it sounds as though the merchant does not accept returns for the product in question, the merchant (Vista Shops) may be able to exchange the item you received for another size. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Just saw this ring and had to have a pearl ring the size is perfect and the ring is very simple and elegant looking. Like all the jewelry on your site. Buying is a treat for me, will save up for the next one. Can't wait.
Myvworst online purchasing experience. Confirmation of product I purchased was not what I thought I had chosen. Tried to change but no option to do so. Within 30 minutes I' tried to cancel so I could reorder. Got message that this could not be done. Found link to send email to cancel. Submitted request and 2 days later got reply that my email was more than 4 hrs after purchase and could not be done. Got my cell phone case but it did not have screen protector. To return need to first contact customer care. Can't call. Sent another email but now waiting over 24 hrs for reply. Their rules state return must be made to provider with 12 days. This is will bevmy last purchase and I strongly recommend you find another source for online purchase
Hi Jame! We are sorry to hear about the difficulties with your purchase. If you change your mind about an order you placed on OpenSky, you can generally cancel the order for at least 4 hours from the "Purchases" page within your account. Provided the product is returnable, you will also be able to return the product by contacting us within 14 days of the delivery date as described on the following page of our site: https://www.opensky.com/customer-support?article=1467248. If you need any further assistance with this, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to check on this matter for you.
Love the product and it was delivered quickly.
Ony snag was the website didn't recognize my home address so i had it shipped to my work address. I will definatly use them again.
Ordered a shirt 13 days ago. Tracking of this item shows that it has not yet reached the post office to be shipped. The Open Sky reply to my inquiry was that it was shipped. This company is obviously frudulent. I have asked for a refund and am awaiting a reply. WOULD NOT RECOMMEND THIS SITE!
Hi Margherita! We are sorry to hear that your recent order does not appear to have been shipped yet. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into the status of your order further. OpenSky hosts thousands of different shops and each is responsible for fulfilling their own orders, but we are always happy to help with any issues of this nature which may arise.
I purchased a product through Open Sky from a company called 3D-Luxe. Product did not work and was cheaply made. I called 3D-Luxe Customer Service and they had a recording. I tried to email them, but it bounced back. I contacted OpenSky and they were very helpful and issued me a return shipping label to return the defective product. I'm hoping that I will receive my refund shortly (and without any problems).
Hi Sabrina! We are sorry to hear about the difficulties you experienced with this product. It sounds like you are already well out of your way to receiving your refund, but please don’t hesitate to contact us again if you need any further assistance. If you would prefer to discuss this matter on the phone, you are welcome call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday.
The gift goes directly to her. No repackaging And she loves it!
Ordered battery operated candles. Had to continually contact them about the order. It arrived later than promised. I was not satisfied with the quality. Contacted & they promptly sent me a shipping label. I only got 20% of the cost of the product & just found out about their refund policy. 19.97 (price of order) - 1.99 (handling fee) - 3.99 (shipping fee) - 7.95 (restocking fee) - 2.59 (return shipping) = 3.45 ( total refund) which I received. This organization is a shame! Will tell everyone I know how horrible they are!
Hi Jean! We are sorry to hear of your disappointment with how your return was handled. Unfortunately, for inexpensive products in particular, the shipping costs involved with returning a product can amount to a significant chunk of the total amount page. For future reference, our return policy is explained in further detail on the following page of our site: https://www.opensky.com/customer-support?article=1467248. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you further.
I ordered a blouse from Open Sky. The product was extremely poorly made - so poorly made in fact, that I would never wear the garment in the privacy of my own home - let alone in public. Unfortunately, it was a "final sale" product, which I did not notice when ordering. Vista Shops was the merchant. I returned the product and never got a refund or credit. I would rather lose the $23.00 that I spent than order from Open Sky again, and that's just what I did.
Hi Kate! We are sorry to hear you were not satisfied with this particular product. OpenSky hosts thousands of different shops offering a wide variety of merchandise, and each merchant is able to specify whether or not they accept returns on their products. Our return policy is described in further detail on the following page of our site: https://www.opensky.com/customer-support?article=1467248. You can always confirm whether a product you are interested in can be returned by looking under the “Return Policy” tab on the product ad page. In any event, we appreciate your feedback and hope you decide to give OpenSky another chance in the future.
I received my diffuser on Monday night and used it for the first time on Tuesday. I used it both at home and in the car. It worked great. Today is Wednesday and it is broken. It turns on but nothing comes out and after about 2 minutes it just shuts off. That's a lot of money to pay for one day of use. You've lost my business.
Hi Michele! We are sorry to hear that your diffuser is no longer working properly. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into what we can do to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
These blue glass marble(from a '60's Noxema jar) in a silver cage are LOVELY! These are the fourth ones I have ordered(three in blue... the others were aqua(from an old mason jar). Everytime I wear them people comment on the color and how pretty they are! The cage shows the color well, and with the more ornate ones one sees more silver and less blue... but when the light hits... wow!
I ordered and paid for 2 Pack times 2. I received one pack of 2. I called the number on their website during the hours that they say that they are open and got a message telling me to go to the website. On the website it was hard for me to find how to contact them. I finally went under 'Where is my order?'. I got an automatic reply that they received the message and nothing else so far.
Hi Carolyn! We are sorry to hear about your recent purchasing experience. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We look forward to working with you to make things right.
Not good. Very upset. I feel like the vendor should contact me to get the replaced today. Today is Tuesday, April 26th 2016.
Hi Thomas! We are sorry to hear that your headphones are not charging. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We will make sure you receive a replacement or a full refund if the product is indeed not working.
My two personalized cutting boards turned out lovely and will be great wedding gifts.
The ring I received is beautifully conceived and executed. It is very like some Jovita-style jewelry I own in its organic sensibility and will go nicely with those pieces. The faceted aquamarine makes all the design elements pop. All and all, a great value for a handmade ring.
The package was delivered very quickly, I was very surprised. I plugged the USB cable into the headphone and to my computer to charge it. I checked on it a couple hours later to see that it had over heated and melted the side the cable was plugged into. I never got to try them. They looked like they were well made and I was looking forward to using them this Summer. Still waiting to hear from them. Very disappointing so far.
Hi Paul! We are sorry to hear about the difficulties you encountered with these earbuds. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon and we will be happy to assist you with this matter. If you would prefer, you are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We look forward to the opportunity to resolve this issue in the best manner possible.
From the business
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Hi Mozelle! We are sorry to hear about your disappointment with your recent purchase. If the earrings you received indeed did not match the provided description and images, we should be able to ensure you can return them for a refund, even if the product listing stated returns are not allowed. It sounds like you have already spoken to our Customer Love team about this matter, but please feel free to send us a private message with your email address and order number and we will be happy to review your situation again and see if there is more we can do to help.