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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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There will not be a future order with Open Sky! Very poor quality merchandise. This is very disappointing! They will not take the merchandise back. I feel as though I have been taken! I will be writing my opinion on any and all sites that I can so that no one else falls prey!
I emailed OpenSky about returning a product, the told that another company would ship me a return label and should be getting the same day. It's day two and still nothing.
Hi Pam! We are sorry to hear you have not received your return label yet. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into the status of your return further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Regardless of why you have not received the label, we should be able to resend it to you without issue.
I ordered the mini fit and it came on time and was just as described.
I like it a lot. BUT! This week I received TWO MORE which I did not order! I would like to send them back and please cancel the costs from my checking account! I have no idea why this happened. I definitely did not order them. Please send me instructions on how to return them.
Bought some unique ear rings for the wife for mother's day that she loves! Great value and arrived on time.
I found it difficult to navigate site. The different credit amounts, very confusing.
I did make a purchase, that I'm not returning. Wasn't what I thought it would be.
Hi Barbara! We apologize for the confusion surrounding this matter. OpenSky hosts thousands of merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to clear up any loose ends. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I purchased the personalized cutting board for my daughter and son-in-law. They were surprised and thrilled with it. They just finished remodeling their kitchen and it looks perfect displayed in there. It is beautiful and I received it very quickly.
Thanks for your service. Betty
I purchased a scarf that looks like a 4-yr old made it. Uneven cuts and stitches. Won't even wear it. They don't have reviews, but "likes". Well, I "liked" the picture of it. But when it arrived I was sorely disappointed. Will NOT make future purchases. Unable to be returned. Save your money.
Hi Lori! We are sorry to hear you are disappointed with the quality of the product you received. OpenSky hosts thousands of different merchants offering a wide variety of products, but we are always happy to help with any issues that may arise. Even if the merchant has elected not to accept returns for the product, we should be able to help you initiate a return if the product was misrepresented in any way. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to look into how we may be able to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Unbelievable! From a fedx company using their computer gave all information including item numbers price per item same product was on sale $19.99 each n yet one billed for $47.08 and the other billed for $47.03 ALL contents submitted. The respond sorry but we can't locate any information for none was given. I have NEVER IN MY LIFE dealt with incompetent customer service as OpenSky
Hi Deborah! We are sorry to hear of your frustration with your recent experience. OpenSky hosts thousands of different shops and each merchant is able to select whether they accept returns on their products. If returns are allowed for this product, you should be able to return is easily as described in the policy at https://www.opensky.com/customer-support?article=1467248. If you need any further assistance with this matter, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered a "personal air conditioner" that claimed it could cool air up to 30 degrees. All it is is a small fan not much different than what I bought at a drugstore last year for $10 (I paid $25 for this). It came in a box with Chinese writing and only a few lines of poorly translated instructions. It came with a "lanyard" but no obvious place to attach it and no instruction. This thing looks incredibly cheap and I fully expect it to break early on. I will never order from this company again.
Hi Barbara! We are sorry to hear the quality of this product did not meet your expectations. OpenSky hosts thousands of different merchants and, if the merchant accepts returns for this particular product, you should be able to easily return it as described in our return policy listed at: https://www.opensky.com/customer-support?article=1467248. In any event, if you are in need of further assistance with this matter, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
And, of course all sales final so they don't allow returns...
Hi Al L.! We are sorry to hear the product you orders did not work as expected. Although our member merchants are allowed to specify whether or not they accept returns on each products, we are generally able to make exceptions when items are damaged or otherwise not as described. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to review your situation again as soon as possible.
I ordered 8 programmable LED spotlights and got "Toilet bowl Liht" -thus the headline...
Worse repeated detailed complaints about what was shipped vs what was ordered resulted in more frustration. Even sending a copy of the confirmation - no results. Finally 4+ times later they said "oh we see you were shipped the wrong item" 2 + hours of my time and then the time to return the toilet bowl lights... And no compensation for their incompetence... The product OK but OPENSKY -you'd need the Toilet Bowl Light to deal with them
Hi n l.! We are sorry to hear about your frustrating experience. OpenSky hosts thousands of different merchants, each of which is responsible for fulfilling their own orders, but we are committed to doing the best we can to assist our customers when issues of this nature arise. It sounds like you have already been able to exchange the incorrect shipment for the correct one but, if you are in need of further assistance, please don’t hesitate to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to clear up any loose ends. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I bought a cat with glasses watch. I wanted to return it. THREE inquiries submitted on their form have resulted in NO ANSWERS on where to return the watch. I guess I'm stuck with it, and I am not happy, because I don't like it, and the person I bought it for doesn't like it. Their form said they would answer as soon as possible I think over two weeks is time enough for an answer. Will never order from them again.
Hi Joyce! We are sorry to hear you have had trouble getting in contact us. If you sent us an email from https://www.opensky.com/content/contact-us, you should have heard back from us within a couple days, so it seems something must have gone with your attempts to contact us. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will do our best to help you resolve this matter as soon as possible.
Who sells clothes on line as "Final Sale"? Terrible customer service. Plus the blouses were cheaply made with threads hanging from seams. No wonder they don't want the merchandise back!
Hi Jan! We are sorry to hear you were disappointed with the blouses you purchases recently. OpenSky hosts thousands of different shops and each merchant is able to specify whether or not they accept returns. You can always check whether returns are allowed for a product before you buy by clicking the “Return Policy” tab on the product page. If returns are allowed for a product, they can be returned according to the policy described at: https://www.opensky.com/customer-support?article=1467248. Regardless, we appreciate you taking the time to share your feedback with us.
Warning! Customer service sucks-- takes days to get back with you as the only contact info on their site is email. I found their number and called them and their live customer service is just as bad. Apparently they blame everything on their 'merchant' and they take NO responsibility for anything being sold to you. On top of that they allow the merchant to change return policies after you purchase! It's a shady company with immoral 'merchants'. Save yourself time and money and just buy elsewhere. It's worth a few dollars more to not have to deal with a company such as this! I actually ended up ah I got to file a dispute with my credit card (and won!)
Hi Kelly! We are sorry to hear about your experience. However, we must point out that – contrary to the statement in your review – we do not allow our merchants to change their return policies for products after purchases have been made. We exert a great deal of effort into ensuring our customers have great shopping and Customer Support (if needed experiences), and it is unfortunate to hear we were unable to do that in this case.
Sheets were a disaster. Will NEVER purchase from your co. Again
Lipsticks were all from China!
So far whatever I bought I tossed out.
Hi Paula! We are very sorry to hear you feel that way. OpenSky hosts thousands of different merchants offers a wide variety of items, but we are always happy to help with any issues that may arise. If you are ever in need of assistance with an OpenSky purchase, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will do our best to assist you. However, of course, we would not be able to do much with respect to items you have already thrown away.
Well, I ordered and paid for 2 chargers and you sent me 1. What else can I say?
Hi Travis! We are sorry to hear that you did not receive your complete order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right.
The experience was good for the online purchase and shipment was sent in a timely fashion. However, the charger package was missing the carribener clip.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi Gina! We are sorry to hear you are disappointed with the quality of the product you received. OpenSky hosts thousands of different merchants offering a wide variety of products, but we are always happy to help with any issues that may arise. Even if the merchant has elected not to accept returns for the product, we should be able to help you initiate a return if the product was misrepresented in any way. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to look into how we may be able to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.