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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Not sure which purchase you want me to review but I'm reviewing the earrings that I'm still waiting for. I ordered them on May 5. They said they were being processed on May 10. I still haven't received them. I contacted open sky and have yet to know the resolution. Not pleased
I purchased a blouse from open sky. I called open sky to receive a pre-printed label to refturn the blouse within 14 days. To date, I have sent several emails to open sky requesting information on my refund. NO RESPONSE. My next step is to file a formal complaint with FTC. Open Sky where is my refund... no credit. REFUND?
Deborah T. Watkins
Ordered this lovely purse, it took quite a while to get it, Postal problems as usual. The purse is great, love the colors, the canvas fabric, and the numerous pockets. I'm sure it will last a very long time.
Second time I have bought something from open sky and will not buy again. I bought a pack of two Bamboo pillows and only received one. Contacted them and gave them all the information they asked for including pictures and still have not received any information except we will get back to you when we hear from the merchant. I have contacted them several time now and nothing. So frustrated. Now its to late to return item because they have drawn this out. Will NEVER order from them again. Wasted money :(
Hi Julie! We are sorry to hear about your recent experience. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will check on the status of your situation as soon as possible. If you shipment was indeed incorrect, we should be able to work with you to return the pillow you did receive if you choose, even if the 14-day return window has now passed. Please rest assured that we will work with you to make things right.
The item I ordered was not at all what was represented in the ad. Unfortunately, it was not returnable. In future, I will order from a more reputable company. I am sorry I gave Open Sky my business.
Hi Peggy! We are sorry to hear the product you purchased did not meet your expectations. OpenSky hosts thousands of different shops and each merchant can specify whether or not to allow returns on their products, but we can help you out if the item really was misrepresented. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I needed a new cord for my ipad. Did not want to pay Apple prices so opted for this. It charges very slow, so if you are doing something I would just keep it plugged in. For us its ok, but if you need a fast charge, this is not what you should get.
I am a seller of handmade bracelets. I open an account with Open Sky. They charged me $40.00 right away. Than I posted my items. After over a week they were still not on the website. I emailed them and they told me I was not approved. I asked for a refund. They than contact me and tell me I am approved! Whit in an hour the cancel my account an said they are sending me a refund. I have sold over 4000 bracelet with 1000's of 5 star ratings. I sell on eBay, Amazon and Etsy and my own site www.sayitandwearit.com If you are looking to sell items look somewhere else. One hand does not know what the other is doing. Stay away or you will waste your time like I did. 2 days setting up only to end up not even selling there.
Hi Robert! We are very sorry to hear you had that experience. It is unclear what may have led to the apparent confusion in your case but, based on what you described, it sounds like you can be approved to sell on OpenSky. Many merchants do a very good business on our marketplace and you may be losing out on a very good opportunity by choosing not to give us another shot. Please feel free to call our Merchant Help team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to straighten things out for you as soon as possible. Regardless, we appreciate the honest feedback.
Got broken item. No information unknown brand. Contact them but no response. Bad business. I found few site sale much cheaper and better information.
Hi Kino! We are sorry to hear you received a damaged item. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any order related issues which arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I purchased a hand bag made by Amaryllis through OpenSky. The bag has a nice look but the zipper was only partly sewn, the vegetarian leather feels like plastic and there are many uncut threads. The email address given for returns on the Amaryllis site doesn't work, email bounces back. Its difficult to find customer service on the OpenSky site. I wont be making another purchase, that is for sure.
Hi Deb! We are sorry to hear this bag did not meet your expectation. OpenSky hosts thousands of different shops (including Amaryllis), but we are always happy to help with any order related issues which arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I tried to order a week ago, but the system kept trying to update my address to the USPS preferred version, so when I selected the preferred version I ended up in an endless loop. Tried today and the price of the item I wanted went from $39 on the site, to 89 in my shopping cart. No thanks. Done with opensky.
Hi Kate! We are sorry to hear you encountered this issue when providing your address. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to the opportunity to work with you to ensure this issue is resolved in the best possible manner.
I ordered 2 weeks ago and still waiting for my products. Should have read the reviews on the site. When I e mailed them checking on my products I received a canned response. Not really helpful. Should have known to good to be true.
Hi Darla! We apologize for the difficulties with your recent order. Generally speaking, any non-custom items purchased through OpenSky must be shipped within 4 business days and delivered within 10 business days, but we are always happy to help when any issues of this nature arise. In any event, call our directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will assist you with this matter as soon as possible. We look forward to the opportunity to make things right.
I placed an order two weeks ago, 2 days after the order I received an email saying my order has shipped 2 weeks later the order still has not shipped, the tracking # they gave me according to USPS is now invalid, when I try to track the package it tells me to enter a valid tracking #... after several calls and emails no one knows where my order is, they contacted the merchant ( which I discovered you order from them, they order from china, they do not have a single item or a warehouse, they 3rd party order. So I checked eBay not only does eBay have everything in their " catalog" but for far less than half the price. I am asking for a refund now, I am sure it will be just as big of a hassle as this entire thing has been... my first and very last time of dealing with opensky
Hi Tamara! We are sorry to hear about your recent experience. Generally speaking, any non-custom items purchased through OpenSky must be shipped within 4 business days and delivered within 10 business days, but we are always happy to help when any issues of this nature arise. Although it sounds like you may have already emailed our Customer Love team about this matter, you are also welcome to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will assist you as soon as possible.
I came upon this site after being notified that I had "40 credits" that were "about to expire". For some reason these credits were only applicable to 20% of the total price and couldn't be combined with coupons, so they're worthless. Anyways, after I spent 40$ on an item I realized I could have bought it off Amazon Prime and it would have AT LEAST ARRIIVED... Smh.
Hi Shirley! We are sorry to hear about the difficulties with your recent order. OpenSky hosts thousands of merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. In any event, if you are still in need of assistance with this matter, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered a pair of scissors that were $50 cheaper on Amazon and the funny thing is that the scissors that I ordered through Opensky were shipped to me from Amazon! I also ordered a cotton cardigan that did not look anything like the picture on the website. It was so cheaply made... sorry no returns on cardigan, did get my $ back for the scissors.
Hi Sandra! We are sorry to hear you were unhappy with your recent purchases. OpenSky hosts thousands of different shops and each merchant is responsible for setting their prices and fulfilling their own orders. Although we do not have a direct relationship with Amazon, it could be that one of our merchant used some Amazon packaging material in your case. If you need any further assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Board is as nice as it looks. Will make a great wedding gift for our niece.
I received the Cargo Bag but haven't received the other order... If I don't receive it please don't bill me for it... I would have thought you would have sent them together in the same package... this is my 1st experience with your company so I hope things turn out better...
Hi Donna! We are sorry to hear you have not received one of your orders. These orders were made from different merchants so it is normal for them to have been shipped separately, but our records show that both of them have been delivered. If you still have not received the second item at this point, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
The earphones out ordered don't work properly, and I ordered one scarf and ended up paying for and being shipped three
Hi Reginald! We apologize for the difficulties with your recent order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to work with you to make things right. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
My necklace was not as pictured. It was not assembled. I tried phoning OpenSky left a voice mail-no response. Was unable to email Amelia's Expressions. Never again will I order from you.
In Facebook I read all the negative comments. Wished I read them before, naturally I left a comment also.
Hi Anneliese! We are sorry to hear the necklace you purchased was not as described. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to resolve the matter in the best manner possible.
Bad communication. Bad customer service.
Item never shipped.
I get canned responses to request for a refund. Nothing... for weeks! And that is just part if this awful transaction.
Hi Lin! We are very sorry to hear about your recent experience. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this matter. We will certainly ensure you receive a full refund if your order could not be fulfilled for any reason.
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OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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Hi Mary! We are sorry to hear you have not received one of your purchases. Since you mentioned you have already contacted us, I assume we are already looking into the status of your order, and will update you as soon as we are able to provide a solution. However, you are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will check on things for you. Rest assured, we will be happy to work with you to ensure the matter is resolved in the best manner possible.