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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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I ordered the Euro-bag. I liked the pictures on my computer but sometimes I have been disappointed in a order when it came. However, when my bag arrived from Open Sky, I was very happy with my purchase. It is very well made with double stitching and good strong fabric, a very nice lining and plenty of pockets for every need.
It was easy to order, the dog grooming product is great and it was delivered very fast.
I have been shopping OpenSky for at least 5 years and I always have a positive experience. Every item I have purchased and received has either met or (often) exceeded my expectations. Overall, I would totally say my opinion of OpenSky is Extremely Positive!
Use extreme caution with this merchant. I ordered a product and when I ordered the product it indicated you may return within 14 days. I tried to return an unused product still in the package in 7 days and they would not honor it. They said no return on sale items. All their items are on sale!
I have blocked their website from my email and server due to shaddy business practices. Too bad they don't act like Groupon or some of the other creditable online stores. Never do business with them!
I ordered a shirt through Living Social/Open Sky, and it was picked up by USPS within a few days. It has been more than two weeks and the tracking number indicates that the item is still sitting at the post office. I have repeatedly asked Open Sky to find out where the package is, but the refuse to put a postal tracer on it. They keep telling me that they hope to resolve this in a timely manner, but are doing NOTHING to find my package. The did CHARGE MY CREDIT CARD in a timely manner for them. And now, I have no shirt and no refund. DO NOT ORDER FROM THEM!
Hi Barbara! We are sorry to hear your order appears to be stuck in transit. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues of this nature that arise. It sounds like we are already looking into this, but please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will be happy to check on this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Rest assured, we will certainly make sure you receive a full refund if your order cannot be fulfilled for any reason.
How this company is still in business, I don't know! Worst customer service ever, won't return your phone calls! That alone tells you it's a shady business. Just read all these reviews, and all the complaints on Better Business Bureau.
Isn't it too bad you can't BLOCK me on this site like you did on facebook?!
And don't expect a refund on returned items, even defective ones, had to eventually contact my credit card company. Oh, and be careful, they'll send you more than what you ordered and than that way you lose more money and they make more!
Doesn't even deserve a one star!
Hi Monique! We are very sorry to hear you feel this way. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their orders and specifying whether returns are accepted (which is listed in each product ad), but we are able to make exceptions to the stated return policy in the event items are damaged or not as described. Furthermore, the reviews on this site only represent feedback from a very small subset of users, and do not accurately reflect the typical shopping experience. Regardless, we appreciate you taking the time to share your feedback with us.
Okay so I received a very nice bracelet that was beautiful and fine however the bef sheets they are of the worst quality possible-- the fabric is so thin that you could not possibly make your bed the elastic around the fitted sheet was so thin and every night I spent hours putting the sheets back on the bed because if I turned over the sheets would come off they were so poorly constructed and when I got them out of the wash machine they were completely wrinkled. I hang them because I do not have a dryer. I actually was so irritated with them, I complained to so many people and I ended up buying sheets from my previous vendor. 14 days ago I placed an order for an eye mask for $20 and that has not arrived yet it supposedly has built-in earbuds which I am needing it badly because all of the ones that came with my Galaxy phone are way too big for my ears and I have extreme pain with the general earbuds because they are bodacious.
Hi Arlene! We are sorry to hear about the difficulties you experienced with some of your recent purchases. If you are still in need of assistance with any outstanding issues, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to the opportunity to make things right.
I purchased a set of queen size bamboo sheets. The color was not at all what I expected. The quality is as cheap as you can get with the elastic on the fited sheet sliding around in flimsy stitching. The stitching is single stitiching and the pillow cases are barely big enough for a queen pillow. To top it off, they refused to let me exchange it. It was sold as a Final Sale.
I will not be using this website again!
Hi Deb! We are sorry to hear you were disappointed with the sheets you purchased. OpenSky hosts thousands of different shops and each merchant is able to specify whether they accept returns on their products (which is listed in each product ad), but we are able to make exceptions to the stated return policy in the event items are damaged or not as described. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will be happy to look into your situation anew and see if there is anything we can do to help.
I ordered 2 items and never received either one. I emailed several times asking about it and only got automated replies. I am cancelling my orders and hope I don't get the run around. They get zero (0) stars because I got zero (0) products...
Hi Robert! We are sorry to hear you did not receive either of the items you ordered. OpenSky hosts thousands of different shows and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues that may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will be happy to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We always respond to any emails that are sent to us, so it is unclear what may have happened with respect to your previous attempts.
These Personalized cutting boards turned out better than I expected, great quality. I'm a realtor, and have started buying these for my clients. They love them!
Normally I don't write such harsh reviews, but I've ordered three times from OpenSky. My last order (which I still haven't received) will be my last. I've had two bad shipping experiences out of three which is a 67% failure rate. First time the problem happened, I received an email with a shipping tracking number stating the order was in route when in fact it had never even been fulfilled. Three weeks later I received the order. This last time, the USPS tracking number showed the product was delivered three days earlier, which wasn't the case. I contacted Customer Support and was told I would need to deal with the Post Office. OpenSky could take a few customer service lessons from Amazon.
Hi Cindy! We are very sorry to hear you have encountered these difficulties. OpenSky hosts thousands of different shops and, while each merchant is responsible for fulfilling their own orders, we are always happy to help when any shipping related issues occur. However, in the event that the tracking information shows the order was delivered, we must do our due diligence and require that you ask the shipping carrier to look into the matter before we can determine the best way to resolve the situation. We certainly regret any additional inconvenience this may cause, but we hope you understand this is only intended to ensure OpenSky remains a safe marketplace for buyers and sellers alike.
Received a damaged item. I travel so did not call until after 14 days received. They asked for a picture, which I sent as soon as they asked (after taking the photo, sending it to myself, cut/paste, sent). I received a direct reply stating that I could not return the shirt as it was beyond 14 days. (So why did they want the picture?). I gave a gruff rating here and was asked to call in. After a brief wait on hold (5 minutes or so), spoke with Wykeesha who admitted to sending that email and that it did 'not' mean they wouldn't work with me. (I read it as it was a closed case). She told me they would do this one-time refund for this shirt.
Hi Marjorie! We are sorry to hear you had this experience. Provided the item you purchased allows for returns, you actually have 14 days from when the product is delivered to return the item for any reason. If the item was indeed damaged, we also may be able to make an exception to the usual policy. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will be happy to look into this matter anew. Your comments do not align with our return policy or general support procedures, and I anticipate we will be able to do more to help.
The website claims to have credit available to your account which in reality it is just an additional discount per item depending on the merchandise and whether or not it is availabile for a discount. The advertisement is completely deceptive and not accurate. I am very unhappy with the customer service as well. I have been a customer to this website and I am so unbelievably dissatisfied with my items. I wanted to give this site another try, but yet again, I'm very unhappy. This website is a complete scam and the items are of low quality. Along with the low quality, the prices are outrageously high.
Hi Rachael! We are sorry to hear you feel that way. OpenSky hosts thousands of independent merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you need any further assistance, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
They promised an automatic discount to be aplplied at checkout and actually had to pay full price and wait for the item. Notified customer service and they informed me its only for certain merchandise and certain companies that they sell for. None of the guidlines were there at the time of purchase to read on how you get the discount. Customer service never resonded back on a follow up email. Paid a full price tution on the product i bought for the knowledge to never deal with this site again.
Hi Brock! We apologize for the confusion surrounding this matter. OpenSky hosts thousands of merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. Regardless, we appreciate you taking the time to share your feedback with us.
Shipping is quick and products are good quality so far all I have ordered is jewelry and 2 were personalized and all of the jewelry came just as expected.
I made my purchase and got an email with tracking number. After 2 weeks it was still in transit. After almost 3 weeks, still in transit. I emailed Open Sky to inquire and complain about the delivery service. I get an email back apologizing and telling me they will look into it. 1 week later I still hadn't heard from them so I emailed again (now almost 4 weeks). They said "it should be arriving soon". How was it sent? Pony Express? I emailed again telling them I was fed up and to cancel the order and credit back my credit card. They told me the tracking number showed it was delivered (it wasn't not to my house anyway). I emailed again letting them know I never received it. They tell me to go to the Post Office to fill out a form that I hadn't received the product. Customer Service, what a joke. Never buy anything from this sham site again.
Hi A S., We are sorry to hear of your frustration with your recent order. OpenSky hosts thousands of different shops and, while each merchant is responsible for fulfilling their own orders, we are always happy to help with any issues that may arise. However, in the event that the tracking information shows the order was delivered, we must do our due diligence and require that you ask the shipping carrier to look into the matter before we can determine the best way to resolve the situation. We regret any additional inconvenience this may cause, but we hope you understand this is necessary in order to prevent abuse and ensure OpenSky remains a safe place to do business for both buyers and sellers.
Order #******* order date: May 9,2016
Product has not arrived; can you track and give me an ETA and where is the product at present time. Is product lost or not shipped as of yet?
Brenda M May 22,2016
Hi Brenda! We are sorry to hear the tracking information for your order seemed to stall for an unusually long time. Based on USPS tracking details available at https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400111899223081435266, it appears that the order was actually delivered to your mailbox today. If you still have not received the product, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will look into the matter further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I purchased a pair of 14kt-gold-french-lock earrings for pierced ears, that went on sale from $125 to $37.50 and with a 20% discount and shipping and handling the total cost was $31.98. I thought I was getting a good bargain. When I received the earrings, they look nothing like the picture. The earrings were so tiny I could barely get them on my ears. I asked OPEN SKY Chat Service could I return or exchange them for a larger pair. There policy was no returns or exchanges on sale items. My conclusion, if I had bought the earrings before the sale I really would have gotten ripped off. I'm glad I only paid $31.98 and the earrings weren't worth this price.
Hi Dorothy! We are sorry to hear you feel that way. If the earrings you received indeed did not match the product listing, we should be able to help facilitate a return, even if the merchant listed them as final sale only. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to take another look into your complaint. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I placed an order for a go go gadget bag in late December; it arrived mid January. I put it aside to use for travel and as soon as I started using it the pull on the zipper broke. I contacted them and was told that I had the item too long and they could do nothing about it. If I had used the item very much at all I would not question; however it was barely used - looks brand new except for the broken off pull which cannot be repaired without replacing the entire zipper. Poor quality. Don't waste your bucks.
Hi Janella! We are sorry to hear you had this experience. OpenSky hosts thousands of different shops and, while we are generally able to help facilitate returns on items that are defective (even if they are not generally returnable), the circumstances you described are quite unique because you waited so long after receiving the product to give it a try. Unfortunately, we simply cannot require that a merchant accept a return so long after an item has been delivered. Regardless, we appreciate you taking the time to share your feedback with us.
I panicked because I didn't see a phone number where I could call - it was all done by a few emails - I think me being old school - I would have preferred a voice for reassurance right from the get go. I worried if I could have everything done within the 14 day frame for returns - as it said "from date of receiving merchandise" - and time was a ticking ---- YOU MIGHT WANT TO SAY IN FUTURE - 14 DAYS FROM RECEIVING RETURN LABEL FROM YOU -
Hi Deirdre! We are sorry to hear our return process left you panicked. It sounds like everything has since been taken care of but, if you are in need of further assistance, you are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to check into your situation. Regardless, we appreciate you taking the time to share your feedback with us, and we hope this experience does not keep you from shopping OpenSky in the future.
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Hi William! We are sorry to hear of your frustration regarding this matter. OpenSky hosts thousands of different shops and each merchant is able to specify whether they accept returns on their products, but we are able to make exceptions to the stated return policy in the event items are damaged or not as described. You can always view whether returns are accepted for a product you are interested in by clicking the “Return Policy” tab on the product ad page. If you need any further assistance with this matter, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.