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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Can you imagine wearing a pair of earrings made from a 1960's Noxzema jar. I love the fact they found a way to do this. I also love the earrings and it is a win win outcome. In fact I ordered the White ones.
From my first order they lied about sending it and that it was on the way. The posted USPS tracking number were false and stated pretty shipping not actually received. Lies now I asked for my refund and they say they have confirmation so I need to take it up with the post office. Don't buy from them! BAD BAD BAD!
Received earlier than expected and the quality was nice.
I really enjoy looking through the pages on this site. It's especially nice to see something I like and then find out the price is much lower than I thought. Delivery is pretty fast and they are so good about keeping me updated on the progress of my order.
My ring came within a few days of when I ordered it. It is beautiful. I love it because it is so different.
This time my order was the right size i love the shirt. Thank you...
I ordered a six piece set of sheets from their website only to receive a 4 piece set of sheets in the wrong color. When I contacted the company and asked if they would send me the correct item, I was told I would have to process a return for the current item AND order another set of the sheets I originally ordered. This is ridiculous! Customer service should have taken care of the return of the current item and shipment of the correct item. Will definitely not be recommending this business or there product to anyone!
Hi Justin! Please send us a private message including your email address and order number and we will look into this matter as soon as possible. Based on the information you provided, we should be able to resolve this issue very much like you described. We apologize for the frustrating experience, and look forward to working with you to resolve this issue in the best matter possible as soon as possible.
First of all, without telling you they AUTOMATICALLY plug in a 35% discount coupon to your customers, then charge you the additional fees for selling on their venue---seriously, WHO DOES THAT?
Want to see your order history? Well, you sure don't want to look under the "Orders" tab for that---they're not there!
After several months of inactivity, you will receive a personal phone call to find out how to give them even more money----since they're scraping after the 35% discount they're shoveling out. Instead of taking your concerns and their business model flaws into consideration, the customer service rep will talk over you, make excuses, tell you your order info is everywhere except the "Orders" tab---duh---and generally reinforce your feeling that you should never, ever, use OpenSky.
PS: As you can see from their reply below, they take no responsibility for such shady dealings beyond saying you can change the 35% discount. The thing is---which they refuse to grasp---is that you have to figure out that they have automatically g̶o̶u̶g̶e̶d set it for you in the first place.
Instead, it's assumed that we know this---and here I thought everyone knew that "$#*!*u*me" bit. Etsy doesn't do anything like that, neither does Amazon, neither does any other venue I've ever heard of---all of those business decisions are left up to the seller, where they belong.
But, if OpenSky already made the preposterous assumption that anyone outside of a Chinese gulag and seeking to actually make money on their site would offer a 35% discount, it begs the question,
What other money-shortening fields have also been filled in for us?
You're better off not knowing.
Hi Amy! We are sorry to hear you feel that way. Although we recommend that our merchants set their maximum discount amount at 35% to take full advantage of our promotions, you can set your own percentage or opt-out entirely during the store setup process. If you would like assistance with the Orders page issue you mentioned, or anything else for that matter, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Of several things I ordered at once, for gifts for up coming birthdays and events, one came utterly mis-sized. I asked for an exchange, and while the merchant agreed to send me the correct size, when it came, it was also wrong. By a LOT. I gave up on that one. One item arrived of such poor quality, I was pretty horrified (it was a watch, and it was so tinny and poorly made I could not give it to the person I intended it for). The last two items never even arrived. I have complained twice now and over a month later, still nothing. Only two items came, more or less as described and decently made. I would not recommend you risk your time and money on this site.
Hi Kim! We apologize for the difficulties you experienced with your recent orders. OpenSky hosts thousands of shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues which may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to assist you with any issues which remain outstanding. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered a silver mesh chain bracelet that would only fit a size 12+ wrist. I sent it back to the address on the packing slip but ups notified me there was no such address. I HAD TO PAY $10 TO HAVE IT RETURNED TO ME. I have been emailing open sky since march 2016. TODAY JUNE 8 I GET A NOTIFICATION I MUST PHONE CUSTOMER SERVICE TOMORROW.
Hi Cheri! We are sorry to hear about this frustrating experience. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will be happy to assist you with this matter as soon as possible. Generally speaking, if you wish to return an item purchased from an OpenSky merchant, we ask that you contact us and we will provide you with a return label. For future reference, our return policy is described here: https://www.opensky.com/customer-support?article=1467248. In any event, we look forward to working with you to make things right.
My Card was charged the day I ordered, May26th, however I have yet to receive! It has not even been shipped at this point (June 8th) and have been told they have contacted the Merchant twice to date and still have no response... I will NEVER order anything through Open Sky again. If they are going to do business with these vendors, then, Open Sky should be held accountable for all orders!
Hi Stacy! We are sorry to hear that you have not received your recent order yet. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to assist with any issues of this nature may arise. Since you have already contacted us regarding this matter, we will do our best to work with the merchant to resolve the issue and will keep you posted as additional information becomes available. Rest assured, we will ensure you receive a full refund if your order cannot be fulfilled for any reason.
Though I have had success with some vendors on this site, I was really taken by another one. I bought a bag was the worse quality. One other sites, it was $32 but twice that much on Open Sky. The plastic on the straps was the quality of a child's toy purse, shiny and thin. There seems to be no vetting of the vendors.
Hi Chris! We are sorry to hear you were disappointed with the quality of this product. OpenSky hosts thousands of different shops and each merchant is responsible for setting their own prices and fulfilling orders, but we have a variety of measures in place to ensure the quality pf products sold on our site. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered an engraved cutting board for my granddaughter and her fiancé and he wouldn't gift. We need arrived I was so disappointed because the spelling of the last name was totally incorrect. I immediately sent in a request for exchange information but have yet to hear from them.
Hi Janycr! We are sorry to hear about the engraving error with respect to your recent order. If you have not heard back from us about this already, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will assist you with this matter as soon as possible. We look forward to working with you to make things right.
Custom ordered a wooden cheeseboard with a personal name. Received it quicker than expected. The scripting was nice; however, it could've been done a little bit thicker. It should've been polished. You can smell the burnt wood from the personalization. There were no instructions on how to clean the board or how to preserve it. It makes a nice gift but for the cost, there should've been better presentation.
I ordered the Wireless Bluetooth Stereo Earphone Earbuds Sport Headset (Sweatproof Design). The earphones arrived with a small plastic piece broken off one of the earbuds. They work, so I will keep them. Not worth the hassle to return.
Hi Stephanie! We are sorry to hear about that your earbuds arrived with this defect. Please feel free to contact our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to assist you with this matter as soon as possible. We may be able to work with the merchant to send you a replacement, as opposed to simply processing a return. Regardless, we appreciate you taking the time to share your feedback with us, and hope that you will shop with OpenSky again in the future.
Hi Nancy! We are sorry to hear you were disappointed with the quality of the product you purchased. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will be happy to look into what we may be able to do to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered a travel packing item, and the first time I used it on a trip the zipper broke making the item unusable. After three unanswered customer service emails (there is no phone number) a live chat person told me that I couldn't return it because it was past the 14 day return policy. It was a defective, cheaply made product that broke the first time I used it. This is a horrible company! Living Social should be ashamed of itself redirecting its customers to Open Sky!
Hi Jill! We are sorry to hear about your recent experience. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to assist with any issues of this nature which may arise. Although our standard return policy only allows for items to be returned within 14 days of delivery, we are often able to make exceptions when products are damaged or otherwise not as described. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will be happy to look into your situation anew. Also, we always response to all emails we receive, and it is unclear why you were unable to get in touch with us in that manner.
I was returning a purse. I printed the label they emailed me. Guess what? 10 days later and it's back in my mailbox with a postage due sticker. Really? Now what? 6.80 plus whatever they deduct for the paid label. Do I have enough time to send it back? What a horrible way to Do business! Never again Open Sky.
Hi Christine! We are sorry to hear about this issue with your recent return request. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We do our best to ensure our return labels work seamlessly, and will need to look further into what caused this to happen.
I love it. It came in time and it was perfect for my daughter! I will be ordering again soon!
I was going through my emails and found one from you all. I was going through my emails and found one from open sky. You told me that I had a credit of $60! So, I fond a watch, for under $10 and ordered it! I I got it about a week later and am SO happy with it. (I think I ordered a second watch, too. But I haven't gotten it. But hey. Ii' m ok. I, m 79 yeas old, have parkensons but iam a happy camper
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Hi Dianne! We are sorry to hear about your frustrating experience. OpenSky hosts thousands of different shops and, while each merchant is responsible for fulfilling their own orders, we are always happy to help when any shipping related issues occur. However, in the event that the tracking information shows the order was delivered, we must do our due diligence and require that you ask the shipping carrier to look into the matter before we can determine the best way to resolve the situation. We certainly regret any additional inconvenience this may cause, but we hope you understand this is only intended to ensure OpenSky remains a safe marketplace for buyers and sellers alike.