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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Bought a shirt from this company. Terrible terrible material and the shirt does not fit. Called to return to find out that this was a final sale for which I did not see. I can not wear nor want to wear this garbage.
I am told I can not return the item. It was a final sale. How can you not allow someone to return something if it is in such poor quality and does not fit? I will report this company for their practices.
DO NOT BUY FROM THEM!
The item I bought was suppose to work in the USA. Everything was Chinese, it wouldn't sync with my Apple iphone. The details said it would work with an Apple iphone. When I sent my return, OpenSky said this was a final sale. I told them it wouldn't even work with phone. They just keep giving me the run around. Every time I contact them they say they have contacted the merchant & will get with me in a couple of days. They never get back with me. They have a phone number, I called & was put on hold for 30 minutes & no one ever picked up my call. I do not think they are going to do anything. I also told them to close my account & take all my information out of their system.
Hi Cindy! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different merchants and each merchant is allowed to set their own return policy, but we can override the stated return policy in the event an item is not as described. Please send us a private message including your email address and order number and we will look into your situation as soon as possible.
I was able to order what I needed, and it shipped quickly and was accurate.
One of the most tricky and dishonest online business. While they advertise fancy and beautiful stuff, they deceive you into buying through their shady, dodgy free credit. They promised to use your credit card for shipping only and later found out they charge so much for stuff I could get on Amazon or eBay cheaper. These people are dangerous and Consumer franchise board should close them down.
Hi Michelle! We apologize for the confusion surrounding this matter. OpenSky hosts thousands of independent merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you need any further assistance, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I placed my order on a Wednesday and it was delivered the following Monday. The necklace was exactly what was pictured. I was extremely please with the quality and quite surprised at how quickly it came. I would definitely order from OpenSky again and in fact just placed another order for something else. I had a completely different experience with the second order. I was charged and the order was never shipped. I had to email several times to get a credit and finally disputed with the credit card company. Will never order from OpenSky again!
The experience is fine, the product received is disappointing, the quality of the goods isn't high. It looks cheaply made and box was crushed.
Hi S W.! We are sorry to hear you were disappointed with the product you ordered recently. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues that arise. Please feel free call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered led solar lights or so I thought. For $18 I recieved a dollar store solar light. Customer service was argumentative... This was a waste of 10 minutes of my life and $18... geez
Hi Not s., We are sorry to hear you were not satisfied with your recent purchase. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues that may arise. If the item was misrepresented or otherwise not as described, we should be able to assist you with returning the item, regardless of the return policy. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we will be happy to continue working with you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I've made several purchases through OpenSky (quite by accident), and have never been disappointed! Great items, good value, super prices! Just wish I had more money to spend! =)
Two outs no charge in charge not included i feel i got screwed 58 bucks
Junk does not work with apple
Hi Frank! We are sorry to hear about the difficulties you experienced with your recent purchase. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Hopefully we can work something out based on your special circumstances.
I purchased a 'mini cool handheld personal air conditioner' from Open Sky. They say the 'original' cost was $129.00 (an outright lie if I ever saw one). I bought it for $17.99. It is a very cheap fan. I don't think I would have paid more than $5.00 for this. I'm embarrassed to say I fell for this garbage. It is simply a fan that hangs around your neck. No real instructions as how to attach the lanyard (there is no place to loop it). 'Charger' needs the actual part that plugs into an outlet. Please do not buy this. Go to the dollar store or a Five Below and pick up a small fan; you will get a better deal.
Hi Denise! We are sorry to hear you are not pleased with the product you received. Please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we will look into what we may be able to do to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
My earrings were delivered right away. They're beautiful and exactly as described. Very happy!
Order a custom cutting board for a wedding gift. Delivered within 10 days. Beautiful board!
The order took a long time to arrive. One of the items was supposed to be a black blouse but I was sent a yellow or whatever color it was.
Hi Sy! We apologize for the difficulties with your recent orders. If you have not done so already, please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we will be happy to assist you with any remaining issues. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right.
It arrived broken. I'm waiting for resolution, then I'll increase the rating.
Hi Peggy! We are sorry to hear that your screen protector arrived damaged. It sounds like you are already working with our Customer Love team, but please feel free to call us directly at (844)707-7779, between 9 AM and 9 PM ET, and we will be happy to provide you with an update. We look forward to working with you to ensure this matter is resolved, and would definitely appreciate it if you can update your review to reflect that at that time.
Easy, fast and efficient service! My order arrived within a few days and I love it! Will definitely shop Open Sky again!
Open sky asked for review and this is what I've got to say: I asked if I could return something because it was the wrong size they said they would get back to me on June 9 I haven't heard anything cents. I actually wanted to exchange it because I love the product and needed a different size and I have heard nothing since then.
Hi Kat! We are sorry to hear the product you received was not the correct size. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with issues of this nature, including working directly with our member merchants as needed on matters such as exchange requests. Please don’t hesitate to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we will be happy to check on the status of your request for you. Rest assured, we will make sure this matter is resolved in the best manner possible.
Item arrives missing parts... contact them! They tell me to send them A PICTURE OF THE MISSING PARTS! #2 Another item never arrives! The tracking # they give according to USPS... does not exist. So please cancel the item! Answers from them #1 SEND US A PHOTO!... DUH! # 2 no answer yes because according to them its in progress. YUP! Maybe Ex-Lax will help
Hi Edmund! We apologize for the difficulties with your recent orders. It sounds like you are already working with our Customer Love team on these issues, but please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we can look into things further and/or provide you with a status update. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you further to ensure these issues are resolved in the best manner possible.
Like another reviewer I was told I had "CREDIT", I wasn't fooled and saw it for the veiled way to get me to order. I did place an order anyway. Well, the product was supposed to slice vegetables for 10 dollars a piece... the blade was so dull nothing would not cut anything...
I called customer support to return it. No Answer... then I saw on the website thatI can return it for a 10% restocking fee AND a minimum charge for $20 dollars to get a authorized return label! THIS IS SUCH A RIP OFF!
Hi AM Z! We are sorry to hear the product you orders did not work well. The return policy details you mentioned do not correspond with those on our site, so it is unclear where you may have obtained that information. In any event, please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we will be happy to look into your situation anew. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
DON'T GET SUCKERED! OpenSky sent my father an email saying he had $75 of "credit" to spend. He took this to mean, as a reasonable person would, that he could order $75 worth of items for free. In reality, OpenSky "credit" is just a small discount applied to each item. After adding about $75 worth of stuff to his cart, it told him he still had $40 of "credit" available so he kept shopping until finally all the "credit" was gone. In the end when the "credit" finally was used up, his card was charged for over $150! We had to call the credit card company to cancel the orders and now I'm still on the hook for shipping all this junk back.
Hi Stefano! We apologize for the confusion surrounding this matter. OpenSky hosts thousands of independent merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you need any further assistance, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I have just received my very first order from Open Sky. Much to my surprise, the ring I received looks absolutely nothing like the ring that prompted me to order and they will not take it back. The posted picture was obviously a fake and I will never order from them again. Hopefully, this will save someone from wasting money like I have.
Hi Ingrid! We are sorry to hear the ring you received did not match the pictures. If the item was indeed not as described, we should be able to help you return the item for a full refund, regardless of the merchant’s stated return policy. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we will be happy to look into your situation anew. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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Hi Julie! We are sorry to hear you were not pleased with the item you received. OpenSky hosts thousands of merchants and each can specify whether or not they accept returns (which is displayed under the “Return Policy” tab during checkout), but we can override the stated return policy in the event an item is not as described. Please send us a private message including your email address and order number and we will look into your situation anew as soon as possible.