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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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It was a very bad first time purchase experience with open sky. My orders were all mixed up. Of 4 orders, only 1 was correct. It was so embarrassing and yet Open Sky seemed to be mixed up scratching their heads as my orders were all mixed up and has not responded. Lucas has tried his best to get to the bottom of everything but we are still at the bottom and my opinion of Open Sky has been sinking to the bottom. I have never had a bad experience with any online orders with any other website. Open Sky has left me embarrassed at this point and I want to know what Open Sky plan to do about it
Ordering was easy and shipping was fast. I love my Galaxy Note 5 phone wallet!
I ordered a custom keychain. The quality was great and the delivery was lightening fast. This was my first purchase with open sky and there will definitely be more.
I happy with purchases except for one with I still have yet to receive. The purchase in question is the chevon crystal ring which was one of my first purchases. I call customer service and I was told that they will get back to me about what happened to my ring. Well I still haven't heard anything.
Hi Denise! We are sorry to hear you still have not received one of your purchases. Hopefully you will hear back from our Customer Love team soon, if you have already. However, please also feel free to follow up with us again by calling (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to check on this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Purchasing could not have been easier. Selection was great. Would definitely order again.
The ring matches the picture and description. True to size. Delivery was really fast. I love this ring.
Interesting purchasing opportunities I am enjoying.
Great customer service great prices and awesome items for sale. I am a repeat customer.
I received it 4 days after ordering it just in time for my first trip to Citi Field on my 85th birthday! LUV IT!
Shopped and shopped finally ordered these QY8 wireless blue tooth noise canceling headphones from Freshware. They were shipped quickly and I charged them. I love the sound of music through them. And the extra pads. Easy to connect to my iPhone and I am happy with them. Thanks Open Sky for the great price.
Unique. Excellent Pick/ Looks like useful product/ I'd appreciate your help.
Easy purchase and fast delivery. But more than that. The bracelet it GORGEOUS! So me and I've gotten a ton of compliments on it!
Ordered a smart watch and it wasn't easy to sink and then it would
Not connect with phone or other apps. It was just an over priced pedometer.
Sent numerous request for assistance and refund and all they suggested was to watch the utube on how to use it. I will never order from Opensky again. It is a rip off!
Hi Theresa! We are sorry to hear about the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant is able to specify whether or not they accept returns on each product, but we can make exceptions if a product is damaged, not working or otherwise not as described. Please send us a private message with your email address and order number and we will be happy to review your situation anew.
I'm not even sure how I was connected to this site.
I received an email with ads. This weekend has been exceptionally bad.
There is no unsubscribe link anywhere in the emails.
So I went to the site. There it logged me in with my Google plus and Facebook connection, not cool.
Went into account. No option to do anything but change frequency or unsubscribe, and thus bring only on the desktop version of the site.
At this point I wanted my connections and this account deleted from this site as it feels fake.
No option to do this.
While clicking around on my phone I see the little piggy bank with the number 60 lit above it.
Clicking on that says there is a credit and rules apply. No rules to be found anywhere.
I don't want to be associated with this spam.
So I tried their app, no place there to unsubscribe either. Requested the desktop site. A few more options there but still no option to close or delete this account.
Contacted their chat and had to practically threaten these people to delete this account.
What "Martin" took away from it was, " I'm sorry you couldn't spend the credit on the items you wanted" I didn't want anything. I wanted emails stopped and account deleted. Plain and simple!
I'd avoid this company. From just looking around while trying to get out for two days, everything seems like trash with extremely high prices.
Just stick with Amazon or something well known.
There is something fishy about a company based in Romania having five locations in the U.S. Just something off. I'll be researching them and checking with ic3'
Hi Kimberly! We are sorry to hear you feel that way. OpenSky accounts are not generated automatically so, given that you do not recall creating an account with us, it is unclear how you may have ended up with one. However, you should be able to easily unsubscribe from our promotional emails by either clicking the provided “Unsubscribe” link or using the similar option in the “Email Settings” area within your account. Furthermore, our headquarters are in New York City, although we do have a small office in Romania. In any event, if you need any further assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to help clear up any remaining loose ends.
At the end of May 2016, I ordered a bracelet and a necklace. Here it is July 1st and I have never received either item. I have sent Open Sky numerous emails asking for a refund. They haven't even acknowledged that the order was cancelled. Why must everything be such a struggle? Please refund my money then we can go our separate ways.
Hi Susan! We apologize for the difficulties with your recent order. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to work with you to resolve this issue as soon as possible. We go to great lengths to make ourselves available to assist our customers with any issues that may arise, and it is unfortunate to hear that you had such a difficult time reaching us to this point.
I returned a non-working item to them within 2 weeks and has NEVER received a penny of my refund. Then they keep emailing me about money I have, but can only spend on merchants that accept credits... This is a SCAM if ever I saw one. Do NOT make a purchase from them, run in the other direction because if you like it, you're good, but do not ask for a refund, you will not get it! Oh and the 1-star is the lowest I could give them... they don't deserve that!
Hi Valerie! We are sorry to hear you feel that way. However, we do *not* provide credits instead of refunds when items are returned, so apparently we need to clear up some significant confusion with respect to your recent return. Although we regularly offer credits events to provide our customers with discounts on eligible items, they are not tied into our return system at all. In any event, please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will clear things up as quickly as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I was very pleased with the time frame in which my order was delivered and the packaging was perfect.
Love this necklace! It is such a cute piece and was shipped really fast!
I strongly believe that I received the wrong earrings. They are nothing like what I saw in the picture. They are much smaller, in fact, I am having a hard time getting them in my ear. They look like newborn earrings. I am going to have to send them back. This is my first experience with OpenSky and I see more items that I would like to order and I hope I can continue to do so. I am expecting this to be taken care of properly.
Hi Jennifer! We are sorry to hear the earrings you received did not meet your expectations. Please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
It was very easy to order and to cancel an inadvertent order. The bag was delivered sooner than I expected and it is exactly what I wanted. Lots of compartments.
My only complaint is that I couldn't figure out how to cancel an earlier order in a different color.
From the business
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Myrna! We are sorry to hear about your recent experience. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues that may arise. Please continue to work with our Customer Love team and we will make sure any outstanding issues are resolved in the best manner possible. If you are in need of an update, please feel free to call us directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to check the status of your situation. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.