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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 29th among Marketplace sites.
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How can I get a refund? Please, simple request... just want money back.
I am trying to return an item and have waited several days and still have not received the necessary label to send it back. I am concerned I may not be able to return it as it will be more than 14 days before I get to send it back.
Hi Marian! We apologize for the difficulties you are experiencing with this return. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will ensure you get the necessary return label as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. It should not take more than a day to receive a return label after initiating a return, so we may need to re-send the label or provide it to you in another manner. Rest assured, we will work with you to make sure you can return the product in time.
This company is absolutely awful. I ordered several items on July 1,2016. It took five live chats on their website and two phone calls to get my order cancelled. It took me over an hour to come up with their phone number in NYC. They stock nothing! Once they receive your order and payment, they order from companies as far away as Sweden then advise they are having problems with their suppliers. The tracking numbers are, according to them, assigned when the order is received not when they are shipped. RUBBISH. They ship using USPS. I am close to filing a complaint with the postal authorities and FBI for mail fraud, a federal violation with heavy fines and terms of imprisonment
Hi Jack B., We are sorry to hear you feel that way. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, including the provision of tracking information, but we are always happy to help with any issues that may arise. It sounds as though you have since been able to cancel this order (albeit after several contacts), but it is unfortunate to hear you had such a difficult time doing so. If you are in need of anything else, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and will be happy to work with you to resolve any remaining issues. Regardless, we appreciate you taking the time to share your feedback with us.
I placed an order over a week ago and got an email it processed and had a tracking number. Several days later I tried to enter number to see where package was it was an invalid number I tried chat said it was not working and emailed them no answer so next day I sent a second request asking where my Order was finally got an auto reply they will check on it and I still have not heard from them! I will never order anything else and will be canceling my order if I do not hear from them soon! Do not think this is a legit company buyers beware!
Hi JL F.! We apologize for the difficulties you are experiencing with your recent order. We go to great lengths to ensure we are always there to help our customers with any issues which may arise, and it is unfortunate to hear you have been having such a difficult time contacting us. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us very soon. However, you are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you over the phone. We look forward to the opportunity to assist you with this matter.
I thought I ordered sheets from Living Social. Even using my password and all to get into my Living Social account. Turns out I ordered From Open Sky. It was false advertising of a totally different product. Supposedly they will send me the proper product if I take photos and send it to them of what I got. Now this is great customer service and so INCONVENIENT. Than maybe I would get a return envelope to send the wrong product back. Seems this has now become my problem not theirs. After reading reviews seems this is what they do. Living Social and Open sky is now on my DO NOT USE list and I will make sure I tell everyone that.
Hi Reggie! We are sorry to hear that the product you received does not match the description. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues that may arise. However, we must validate these claims (which may include requesting pictures) to ensure we can work with the merchant to resolve the situation in the best manner possible. Please continue working with our Customer Love team on this and, rest assured, we will make sure you receive the correct product or can return the item you received for a full refund.
SCAM- False advertising! Looks NOTHING like the picture (unless you hold the earrings up to a microscope!) The company won't let me return them either! $30 lost.
Hi Susan! We are sorry to hear that the earrings you purchased were not as expected. OpenSky hosts thousands of different shops and, while each merchant is permitted to specify whether or not they accept returns, we should be able to override the stated return policy in the event an item is indeed damaged or otherwise not as described. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to look into your situation anew. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Regardless, we appreciate you taking the time to share your feedback with us.
I got a random email from them saying they had a great deal on bed sheets. Awesome. I need new bed sheets. I have to pay for shipping that promises to get it to me in 8-10 days. Not very good, but I go with it. I wait a week with no update on my tracking information.
Send them an email asking where my stuff is. I get a prompt response saying they'll look into it and get back to me within two days. Next day, I see that it finally shipped the day I contacted them, but no email update. And it says it'll take another 9 days to get here. So I'm now looking at getting my sheets 17 days after ordering them.
If they were backed up, I understand, but I should have been notified and possibly even offered a discount. Instead I get nothing and have to pay for shipping on an item that, for some reason, is taking two and a half weeks to get here and I'm getting no communication as to why. Now I see lots of people having experiences just like mine. Not surprising. Terrible site. NEVER using it again.
Hi Austin! We are sorry to hear that your sheets were not shipped in a timely manner. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. It sounds like our Customer Love team may have already worked with the merchant to resolve the hold up with your order, but we understand you are still not pleased with the situation as a whole. Please sent us a private message with your order number and email address and we will look into whether there is anything more we can do for you. Generally speaking, all non-custom orders placed on our site should be delivered within 10 business days.
Order was processed and delivered promptly, but the items ordered were nothing like the picture on the website. Ordered solar lights for outside that were dark brown and received extremely small and white lights. Not happy paying the price I paid after all was said and done for the items that I actually received.
Hi MaryKay! We are sorry to hear the item you received did not meet your expectations. If you are not interested in keeping the product, please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we be happy to look into your options. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Regardless, we appreciate you taking the time to share your feedback with us.
I bought phone cover for wife's phone. It was okay according to her but she liked the old one better. This site is mostly women's but might use again for wife.
They sent me an email wanting my order number and there was no place on message to write or respond. Order number is ******* which I have given them more than once. They have my email address and order number..
Hi Gail! We are sorry to hear you have not been able to get this item to work. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Even though this item is not returnable, we may be able to work with the merchant to provide you with the support required to get the item working or make an exception to the stated return policy.
Disappointed. Sayings are great, name tags are fine. Chain spoiled the whole piece... makes it look cheap. I will need to purchase a new chain before giving it as a gift.
Hi Nancy! We are sorry to hear you were disappointed with the quality of the chain you received. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will look into what we may be able to do to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
It was easy to place my order. I gave these as a gift to my daughter & granddaughter. Great buy.
Ordered an item a week ago. Got USPS tracking info but no tracking info showed up. Got in touch through chat and they said it had been sent DHL? I asked why they had sent the wrong info and they said the vendor decides the shipping method. In other words they took no responsibility for the product they sold. I think Amazon has nothing to worry about.
Hi Steven! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and, while each merchant is responsible for fulfilling their own orders and providing tracking information, we are always happy to assist with any issues that may arise. It sounds like you are already working with our Customer Love team on this matter, but please don’t hesitate to contact us again if you are in need of an update. Rest assured, we will absolutely make sure you receive a full refund if your order cannot be fulfilled for any reason.
The cutting board arrived on time, but it had a gash cut in the cardboard box and further into the cutting board. I phoned you company and spoke to a very helpful girl and she told me to email pictures and she would have it replaced. I am still waiting on the replacement.
I ordered and paid for a shirt from opensky.com more than 2 weeks ago online. The product has not yet arrived. I contacted OpenSky who promised to search for my order. I have not heard back from them. I have thus requested a refund which has not yet happened. I am no longer able to contact the Instant Chat site (blacklisted?) and my emails are answered with meaningless automatic replies. This is a very fishy outfit and I would never order from them again. I am particularly upset because their ads appear almost non-stop on my computer, sanctioned by Google, and I find out here, at this site, that their consumer satisfaction rating is really low! Google, how does this happen?
Hi Annette! We apologize for the difficulties with your recent order. It sounds like we are most likely already looking into your situation, but we will be happy to check up on the status. We go to great lengths to be there for our customer, and it is unclear why you are having such a difficult time contacting us as you described. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you as soon as possible. Rest assured, we will make sure you receive a full refund if your order cannot be fulfilled for any reason.
Having trouble getting in touch with luxe-3d regarding an issue i am having with the headphones. They are not answering their phones and their website does not work. Not much help with Open Sky except can return product and they gave me a contact number but otherwise no help.
20 minutes after I placed my order I found the same purse on another of your web sites and it was $10.00 cheaper. I have sent several emails asking if they would honor that price and have gotten no response. How can that be?
Hi Rita! We are sorry to hear you had this experience. OpenSky hosts thousands of different shops and each merchant is responsible for setting their own pricing. As such, we would need to look into the specifics further to determine what happened. For example, it is possible that multiple merchants could be listing the product at different prices and it is also possible that the merchant you made the purchase from could have changed the price. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, if you have not already. You can also call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we will do our best to help you out.
It's sad, because some of their vendors have decent merchandise.
Went to purchase a dress today, and while browsing, I got a popup that said my cart had been discounted if I checked out in the next 5 min. So I went to my cart to see what discount had been applied, and there was nothing.
Then I saw a banner on the page that said to use the code word CHOCOLATE at checkout for 30% off. When I attempted this, it told me I could not apply that code.
I used their online chat for assistance and Andre told me that I could use the CHOCOLATE code for 30%. I then explained AGAIN that it wouldn't let me. Then he said, only "eligible" items were allowed - which wasn't stated anywhere aside from a tiny blur at the bottom of the banner: "*rules apply" yet there was no link to said '*rules.'
I then explained how I got a popup regarding my cart being discounted if I checked out within 5min, and his response was, "You shouldn't be getting that message." Funny, yet I did.
I just went back to the site for a screenshot, and there was an additional banner this time stating, "The price of [my item] decreased since you added it to your cart." Of course, that wasn't true either.
Horrible customer service, and total Bait & Switch tactics. Sad.
Hi Tally! We apologize for the confusion surrounding this matter. OpenSky hosts thousands of independent merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. We are also not aware of any current technical issues that would cause the messages you mentioned to be displayed in error, but we will look into that further. If you need any further assistance, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we will do our best to help you out. Regardless, we appreciate you taking the time to share your feedback with us.
Both of my orders came postage due. The first one was less than a dollar. Today it was $4.93. Their customer service is the worst I have experienced and I order online daily. If there was a zero I would give it to them.
Hi Pattie! We are sorry to hear you encountered this issue with your recent orders. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issue that may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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Hi Miriam! We are sorry to hear that the fitness tracker you purchased is not working. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right.