On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
We monitor reviews for authenticity
I ordered a U8 watch from OpenSky. For help I am sent to another site. I started a support ticket and did not hear back from support. Others have made comments about this watch. I downloaded the software for my android phone which conflicts with android OS and does not work. The watch says not returnable. Legally they must send a working watch or replace or credit. I wasted enoiugh time with support. My password does not work and when they say they were sending me a link to reset password it never came. Save your money. Do Not purchase from this company.
Love them! Going to give one to my sister when she comes for a visit in September. I know she will love it too!
Be careful when purchasing from this site - everything I have ordered (dog bed, woman's blouse, necklace and journal notebooks were all so cheap and terrible I ended up taking them to Goodwill as I would never be able to use them (almost feel bad for giving them to Goodwill but perhaps they would be okay for less than $1.) You may have better luck than I have had with their items, but just be aware.
Hi Beth! We are sorry to hear about your recent experiences. OpenSky hosts thousands of different merchants and each is responsible for fulfilling their own orders, but we are committed to doing all we can to assist customers who are dissatisfied. Please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to review your options with you. However, we may not be able to do anything to help if you have indeed already given all these products away. Regardless, we appreciate you taking the time to share your feedback with us.
I waited until it went on sale and was surprised that it only took a few days to get it. It was packaged very nice and neat. I could not be any happier with my purchase.
The board came with the wrong spelling of the last name. I tried to call but could only find an email. I need the gift for next Friday. Hopefully they fix their error and replace to arrive prior to 7/29. I'll change my rating if that happens but not being able to talk to someone concerns me.
Hi Donna! We are sorry to hear the last name on your cutting board was misspelled. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from you soon, and we will do our best to assist you with this matter as soon as possible. You are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, if you would prefer to address this matter over the phone. We look forward to working with you to resolve this matter in the best manner possible.
I have bought at least 5 cutting boards and everyone has loved them. This one I got ordered is for a Bridal shower, when I showed my sisters they both wanted one so I just ordered two more. And will be ordering another one for a house warming gift.
I ordered two personalized mahogany cutting boards. They were delivered within a few days and they look great! One is an anniversary gift for my son and daughter-in-law, and the other is a wedding gift for my daughter and future son-in-law.
I ordered a cutting board which was to be engraved. I sent to specific instructions as to Names and Dates. It arrived with the last name misspelled! I verified to I had not given incorrect instructions and I did Not. Now 24+ plus after I brought this to your attention I have not gotten a response. Very disappointing as this was an anniversary gift.
Hi Gunilla! We are sorry to hear that the engraving on your cutting board was incorrect. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from you soon, and we will do our best to assist you with this matter as soon as possible. You are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, if you would prefer to address this matter over the phone. We look forward to working with you to make things right.
As a study abroad professor, I fly often. My programs are in London. What a lovely necklace to commemorate this. A plane and a tiny LHR tag. I love it.
I have purchased 2 items from OpenSky. The first was a purse which I thought I was getting a great deal on, then after the purchase I came across the same purse on Amazon for 1/2 the price. I should have checked around I guess, but I was under the impression the OpenSky had excellent prices. My second purchase was a necklace with charms that you could get your kids names engraved on and then their birth stones. The necklace is absolutely gorgeous and I love it dearly! It was a great price. So this site is a great site, but I would check around on the pricing to make sure you are getting the best deal.
I called the number that I had to research to find, to inquire about two items that after two months i had not received. The customer service rep was rude and hung up on me. I finally was able to get help thru the main website. More hassle than its worth.
Hi Karen! We are sorry to hear about your recent experience. We are fully committed to doing everything we can to assist our customers with any issues which may arise, and the experience you described having when calling us sound very unusual. You can always reach our Customer Love team directly from the following page of our site: https://www.opensky.com/content/contact-us. If you are in need of assistance with anything else at this time, you are also welcome to call us directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to help address and remaining issues.
I ordered from OpenSky and received a tracking number showing shipment. That was July 11. Not receiving anything I checked with OpenSky and they said it had been shipped; 4 days later they said they would check with the vendor and get back to me; as of tonight, July 20 - Nothing. No answer, no product. Awful xperience
This pendant, This boy and girl stole my heart, was a birthday gift to my daughter. It represented her two children and when I gave it to her she cried. It is the perfect gift to show the love you feel for your children and grandkids. All the pendants are great. Nice quality and it is a "Feel Good" gift. Was delivered sooner than I thought.
I was a little hesitant to buy jewelry from a picture, but the quality is excellent. It's exactly like the picture & very well made. It's not a cheap, lightweight silver, it's really a beautiful piece of jewelry. Heavy weight silver and a nice stone. I wish the stone had more color to make it more natural & authentic-looking. But I'm pretty sure it's a real stone. At any rate, it's beautiful, it was easy to order & delivered really fast.
I brought those bogo Bluetooth ear buds for $40 and expected them to be decent headphones since the original price was $114 but it was total opposite when they came in the mail they were in cheap looking packages and after a day they stopped working I'm really thinking twice about ordering things from this website now only reason I'm giving it two stars is because it came in 2 days
Hi Marissa! We are sorry to hear your recent purchase did not meet your expectations. Please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to review your options with you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to resolve this matter in the best way possible.
I ordered a personalized cutting board that was to read WESLEY HUBNER 2016 AND INSTEAD IN SAYS WESLEY HUBNER 2106. I'M VERY UNHAPPY AND WOULD LIKE TO SEND IT BACK FOR A FULL REFUND. I'VE ALREADY ORDERED ANOTHER ONE THAT IS LARGER CAUSE IT WAS SLOT SMALLER THAN I EXPECTED. O HOPE YOU GET THE SECOND ORDER CORRECT OR O WILL NOT ORDER AGAIN.
Hi Jodie! We are sorry to hear the engraving on your cutting board was incorrect. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Loved the quick turn around in ordering and shipping! That was awesome. I couldn't believe how quickly it arrived. However, when I opened and inspected the wooden spoon- the inscription on the spoon part, not the handle, was obviously not centered, Now I know it only cost $10 but, I was expecting it to be done well. That left me disappointed I must admit.
Will probably not be ordering again. I did order several items. So far have received 2 of the items. The fan purchase was incomplete. Apparently there is no action on the incomplete order. I am just out the money.
Hi Larry! We apologize for the difficulties with your recent order. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to check on the status of your fan purchase. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Rest assured, we will make sure you receive a full refund if the order cannot be fulfilled for any reason.
I purchased what appeared to be a nice set of luggage through Open Sky and it was delivered in a timely manner by Brio Luggage - the vendor using Open Sky as a portal for sales. Open Sky's return policy - 14 days, period, end of story. No accommodation for poor quality products, or any assistance with getting accommodation through the vendor. And the vendor - not much better.
On the first trip I took, the handle of one piece of luggage broke, and the fabric on another piece tore... High quality? I think NOT!
Although the airline was accommodating and replaced the piece on which the handle broke while in their possession, neither Open Sky or Brio Luggage will help me to return the other two pieces of sub standard luggage.
Steer clear of both Open Sky, and Brio luggage!
UPDATE: After NUMEROUS phone calls to Brio Luggage and English Laundry luggage (one and the same company), they finally replaced the damaged suitcase (that came with a 3 year warranty) - but NOT without a great struggle and lots of pushing from my end. I still do NOT recommend purchasing from them, but did want to share that in the end, they did the right thing.
Hi c p.! We are sorry to hear you are not satisfied with the luggage you purchased. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Generally speaking, it a product arrives damaged or otherwise not as described, we can facilitate a return despite the stated return policy. At the very least, we should be able to reach out to the merchant and see if we can come to an agreement on a solution. Regardless, we appreciate you taking the time to share your feedback with us.
This place is probably just a "host" website where anyone can sell products. I found 2 motion activated LED lights in the "home" category that seem to be the same thing this evening. They are selling for $18.56 and $38.35. I bought this same motion activated LED light at one of the "Dollar" stores for either $5.95 or $6.95. There are no bargains here.
Best shop elsewhere! They are giving the web stores a bad "name". There are lots that are reputable!
Follow up to Open Sky's response:
I understand you are just a marketplace... and that your sellers have the right to set their own prices... But you are sending out sponsored ads that indicate "half off or more" or "up to 75% off".
Very misleading... I browsed your selection extensively, and found no great deals. So the 50 or 75% off only comes from someone jacking their suggested Retail price up and then selling it for less. Technically that's fraud.
Hi Susan! We are sorry to hear you have this impression of our site. OpenSky hosts thousands of different shops offering a wide variety of products, and each merchant is responsible for setting their own prices. While you may feel this way about the product in question, you will likely find many intriguing products you feel differently about if you continue to look around. If you are ever in need of assistance with anything, please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
OpenSky is proud to be a Google Trusted Store.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Larry! We apologize for the difficulties with your recent order. Please continue to follow up with our Customer Love team about this matter and we will be happy to continue working with you on this. Although we must give the merchant an opportunity to troubleshoot the technical issues you are experiencing before concluding the watch is defective, we will certainly make sure you are able to return the item for a full refund if that is indeed the case. You can call us directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to look into this further.