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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Ordered a "smart" watch advertised with much more capability than it has. Very poor quality; very little function, including the Bluetooth connection, which will not remain connected. 8-3-15 a got the same canned response, which is meaningless.
Purchased two fitness monitors, $100, neither monitored heart rate, both were finally replaced after weeks of emails & phone calls. Second items did not work either and OpenSky and Vista the supplier are refusing to respond to me emails or phone calls. Both companies are a scam.
Thank you for your reply even though as I can clearly read from the other responses provided to many dissatisfied OpenSky customers, one even regarding a smart watch, this is merely a scripted message. And of course you are going to say you are happy to help and you have no idea what happened to my attempts but DO NOT insult me by basically calling me a liar. My initial reply from OpenSky was to contact Vista technical support. This I did. The technical support rep at Vista was basically a kid and apparently working out of her home. She was very frazzled during our call and not professional at all. Telling me there would be a restocking fee if I returned the items. THE ITEMS DO NOT WORK. Why would this be restocked? Why? So that this can be sent to some other innocent buyer who will end up in the same situation as me. Back and forth went our conversation. Finally she said she would email me a product return label. The next day this still had not arrived. I called again. I point blank asked her over 3 times, did you send the email. Each and every time she tried avoiding my question by telling me it should be there, check my in box, refresh my screen, try rebooting my computer, on and on, it was ridiculous. The return label finally arrived and the items were returned to Vista. Then the replacements arrived, that did not work either. I called the same number from the same phone (twice) as before and my call would not go thru. I called the number from a different phone and miraculously the call with thru. So my number had been blocked. I also emailed using the same email as prior and that bounced back to me. So the email address had been disabled. OpenSky billed me over $100 for the items and in my opinion is the responsible party to make this right. I will send you a private message and we will see where this goes from there. I will also post an update after receiving your reply/resolution to keep other buyers informed.
8/18/2016 - Follow up to resolution - After two months and finally having to reach out to the Better Business Bureau I received full credit for the defective mini smart watches. I will never ever do business with OpenSky or Vista again. There are far too many other reputable companies that will stand behind their products and not put their customers through such a hassle.
Hi Michelle! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant (Vista Shops, in this case) is responsible for fulfilling their own orders, but we are always happy to help with any issues that arise. We definitely do not refuse to respond to any calls or emails as you have suggested, so it is unclear what may have actually happened with respect to your most recent attempts to contact us. In any event, please feel free to send us a private message including your order number(s) and email address, and we will be happy to check on this for you.
Quick delivery. Product was just as described. Good quality. Satisfying transaction.
The ring is thin and I fear it will bend easily and pearls will fall out. Disappointed and considering returning it.
Hi Donna! We are sorry to hear you are not pleased with the composition of the ring you purchased. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues that may arise. If you decide you would not like to keep this ring, please don’t hesitate to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I am trying to get one of the cutting boards replaced as the incorrect date was engraved on it The order and packing slup are correct. I sent a message but no response
Hi Leslie! We are sorry to hear that the engraving on one of the cutting boards you ordered recently was incorrect. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this matter. You are also welcome to use our live chat option that is available from the same page, or call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week. We look forward to working with you to make things right.
I recently purchased a TW64S heart rate exercise bracelet. Upon reading the directions, I find that it should not be worn if you have a pacemaker. I checked with my cardiologist, and he confirmed that. Now I see that the bracelet is a Final Sale item. Please consider allowing a return on a product that I am not allowed to use.
Hi Dwight! We are sorry to hear that you are unable to use this item due to your pacemaker. Please contact our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Although our member merchants are currently able to choose whether or not they accept returns on their products, it is possible we may be able to work with the merchant to make an exception based on the circumstances.
I ordered a set of full deep-pocket sheets. Loved them. So I ordered another set in a different color. The 2nd set did NOT have deep pockets and so didn't fit my bed. When I called to report the mistake I was told, sorry, that company doesn't accept returns. Too bad, sorry you are out your money. I'll never make THAT mistake again.
Hi Nadi! We are sorry to hear about your recent experience. Please send us a private message containing your order number and email address, and we will be happy to look into your situation anew. Although OpenSky hosts thousands of different merchants and each is able to specify whether or not they accept returns on their products, we may be able to do more for you based on the circumstances. We look forward to another opportunity to make things right.
I ordered a voluminous, airy, dolman sleeved top in a blue and tan tribal print. I received a tiny short sleeved camp shirt style top in a black and brown print. It wouldn't even go over my shoulders despite my checking sizing info very carefully before I made the decision to purchase the top. A bad deal all around.
Hi Robin! We are sorry to hear you are not satisfied with the top you received. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues that may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
TOOK OVER 10 EMAILS AND ISSUE STILL NOT RESOLVED. THEY WILL NOT PUT A PHONE NUMBER ON THE WEBSITE. I WILL NEVER DO BUSINESS W/ THEM AGAIN.
Hi Ben! We are sorry to hear you are having such a difficult time. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will do our best to resolve this matter with you as soon as possible. In addition to email and phone, you can also reach us through our live chat system from https://www.opensky.com/content/contact-us at any time. We look forward to seeing this matter through and addressing it in the best manner possible.
Do yourself a favor and never buy from this site or from JayStubs. I ordered a mini portable AC over 2 weeks ago, I was told it shipped, I tried to track it and nothing came up, contacted Opensky to have them follow up, it took several emails to find out there was an issue with the item. I said please cancel. I sent over 5 emails stating I wanted to cancel my order. Yesterday I get an email saying the item is on its way? I again contact Opensky and say I do not want it any more and how come it wasn't cancelled. I never get a straight answer but am told now I have to have it returned to shipper and then they can try and "help me get a refund" what do you me try and help? I want it refunded! Best of all you can apparently cancel your order before it ships but since the vendor apparently made up a bogus tracking number to begin with I wasn't able to cancel it early and now I have to waste my time sending it back and waiting for a refund. What a joke. Please don't shop there!
Hi William! We are sorry to hear of your frustration with your recent experience. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues which may arise. For future reference, we hold all orders for a minimum of 4 hours, during which they can be canceled through the Purchases page within your account. However, we cannot cancel items that have already been marked as shipped because that is indicative the merchant is working on the order and it may be on its way to you already. Regardless, we appreciate you taking the time to share your feedback with us.
I ordered three leather cell phone bags (as gifts) and the colors I received were sable brown, gold and gray. I ordered Orange, gray and Silver. It took them 10 days to respond and then deny the colors they sent me, as if I am mistaken about what I received with no offer of a solution or compensation, just find a way to send them back. Their customer service number is hard to get through to and they are not very helpful Or knowledgeable. A very unsatisfying experience and waste of time. Most companies have good customer service and quick responses. I am not going to order from them again. Ebags, amazon, and others are excellent. Thank you.
Hi Theresa! We apologize for the difficulties with your recent order. We are sorry to hear you were not pleased with the quality of your recent orders. OpenSky hosts thousands of different merchants and each is responsible for fulfilling their own orders, but we are always happy to help with any issues that may arise. It sounds as though you may have already returned these bags but, if you are in need of further assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will do our best to help resolve any outstanding issues. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Smaller than I expected but give off sufficient light. One port when plugged in to use turns the light off for some reason. Base not real sturdy - over priced for quality and workmanship.
If you order ANYTHING from this company beware! And if you do, you better not return it. I ordered a $22.00 pr. Of earrings (looked as thou they were made of plastic) dollar store merchandise! Returned them and was returned $8.20. A set of solar lights for $103.87. Returned $77.47... Never will I purchase anything from them, EVER
Hi Cassandra! We are sorry to hear you were not pleased with the quality of your recent orders. OpenSky hosts thousands of different merchants and each is responsible for fulfilling their own orders, but we are always happy to help with any issues that may arise. However, in the event you wish to return an item, you are responsible for paying the original and return shipping, as described on the following page of our FAQ: https://www.opensky.com/customer-support?article=2492115. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I have ordered several items, they were all good quality, one thing was the wrong color and I spoke to costumer service and it was taken care of immediately. I am very happy with the site and will order again.
My wedding band was silver with turquoise insets and much of the turquoise had fallen out. I really missed and finally googled to see how I might replace it. I was delighted to find the perfect ring on Open Sky at a price that was more than reasonable! Additionally, it reached me very promptly. The service by Open Sky was outstanding.
I have a a FPO address, (military in Japan) and OpenSky refuses to mail purchases to me! There is no plausible reason why this ridiculous policy exists. I was promised by Openly's customer service that this policy would be revisited and that I would get a written response but none was forthcoming. This is very poor policy to those who serve! Start supporting the military serving overseas NOW!
Hi Ed! We are sorry to hear of your frustration surrounding this matter. We certainly hope to support shipment to military addresses (such as APO and FPO) in the future, but doing so entails some technical obstacles that we have not been able to overcome quite yet. We sincerely do appreciate your service to our country, as well as you taking the time to share your feedback with us.
This is a bad bad bad company. Do not buy anything from them. Mi pu chased the blouse from them they are now selling for almost $50. I order d an XL because I wear a 16. Should havebeenveryleary with all sals final. The louse mat fit my size 6 daughter. Horrible company. Have fav reviews from non legit customers
Hi Sherrie! We are sorry to hear you feel that way. OpenSky hosts thousands of different shops and, while each merchant is currently able to specify whether they accept returns on their products, we should still be able to help in the event a product misrepresented, damaged or otherwise non-functional. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
The products are cheap and look nothing like the pictures. Just shop on Aliexpress or Amazon at least they have a better return policy.
Hi Tammy! We are sorry to hear you are dissatisfied by the products you have purchased. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you with any issues you are experiencing. Although our member merchants are currently allowed to specify whether or not they accept returns in general, we can always override the stated return policy in the event a product is misrepresented, damaged or otherwise non-functional. We look forward to the working with you to make things right.
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Hi Jerry! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues that may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.