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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Bought an item which was shipped from a third party. When it didn't work I could not get credit
I ordered two items and they were delivered very promptly and were priced well.
Ordered the silver bird with nest neckless. But got a three strand neckless, it is ok as it is for a gift but not what I ordered. The gold bird with nest I did get and it is lovely.
Hi Sherry! We are sorry to hear that part of your order was incorrect. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Of course, if you are content with gifting the items you did receive, that is fine – but the offer is on the table!
Good service but doesn't fit my phone, I need one for a galaxy 6 phone.
Hi Thomas! We are sorry to hear the case you ordered recently does not fit your phone. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered something for my friend named "Julia" and it arrived and said "Julie." I emailed customer service and they took a day to get back to me and asked for a photo. I sent them the photo and haven't heard back yet (it's been another day, not too long... but I hope this gets fixed soon!)
Hi Gennie! We are sorry to hear about the error in your recent order. Please continue to work with our Customer Love team on this, and we will make sure this issue is taken care of in the best matter possible as quickly as we can. If you would prefer to discuss this matter on the phone, you are also welcome to call us directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week.
Have never gone wrong ordering from OpenSky. Quick shipping and great deals.
I was pleased with my purchase & how quickly it arrived since it was a speciality item that had to be engraved!
Was an easy transaction. Product was represented well.
Ordered a shirt July 28. As of August 12 still no shirt. Contacted them. Verified my order "was not moving". Was told they would email me updates... never happened. When I inquired again today was told to be patient and wait for email updates. Called tonight and cancelled order... they implied they weren't sure I could get a refund... I assured them I could. They did indicate they would refund my money. Customer service was polite but very vague about why my product wasn't arriving. Lesson learned.
Hi Yvonne! We apologize for the trouble you experienced with your recent order. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders. Although we are always happy to help with any issues which may arise, doing so often requires reaching out to our member merchants who are involved, which can take some time. Please feel free to call our Customer Love team again at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you with any remaining issues. Rest assured, we will certainly make sure you receive a full refund if your order cannot be fulfilled for any reason.
No return policy. I will continue to buy from Ebay, amazon, and Etsy in the future. The top is a horrible fit. Definitely made in China.
Update: They said they would not return but now they sent me a return label. Weird, but if they will do it there is no problem. Will continue to update as the process goes on.
My original review was mostly a note-to-self to never buy non-returnable goods no matter how great the offer sounds. I didn't care for the feel of the fabric and the top did not fit as I would have liked. I received an immediate response from OpenSky noting that they had changed their return policy and offered to return an item I had purchased. They gave me a phone number and alternate way to contact them, and getting in touch was easy. The woman I spoke to (Tiffany) was extremely friendly and helpful and within a few minutes, I had a return label. I was told that the entire purchase would be refunded. As a P.S. to the company, I would suggest including product reviews and, if possible, sizing guides to help consumers get a better sense of what we're getting, and also to guarantee a refund or exchange within a reasonable time if the product does not turn out or fit as expected. In the meantime, thanks for stepping up. UPDATE 9/2: Checking my bank statement and I see that they did refund $15.64 of the original $22.97 I paid. So... nope! I wouldn't call getting 68% back a "FULL refund." The $7.33 this fiasco cost me was a cheap lesson and cost them one of the original 2 stars I gave them. (I almost NEVER bother with a bad review, but what I thought was an ethical step in the right direction almost feels worse than the original "no returns" GOTCHA policy.) Meh. I'm done.
Hi Jane! We are sorry to hear the top you orders did not fit as expected. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will look into what we may be able to do to assist you with this matter. We actually made some significant changes to our return policy yesterday and may be able to assist you with a return if you still have the product. However, if you have already donated the item as you suggested, I’m afraid we may not be able to do anything to help at this point. Regardless, we appreciate you taking the time to share your feedback with us.
I ordered some stuff. I was shocked how bad the products are. Some item did not get delivered. I complained. It took them a long time to reply if they can even solve it. They blamed the vendors and do not follow up. And then they would say we will get back to you but then NEVER!
Hi Lolona! We apologize for the difficulties with your recent orders. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues which may arise. If you are still in need of assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will do our best to resolve any remaining issues as soon as possible.
I love the product I purchased. I was disappointed when the gift card could not go with the item. It takes away from the surprise and gift giving value when you have to let someone know what's coming.
I purchased one piece of clothing apparel on July 25th. The order has yet to arrive and it's now August 12th. When I check the shipping information it says it's in Tampa Florida. I emailed Opensky customer service (since there is no phone number) and it takes them over 2 business days to respond each time. To make matters worse, I checked my credit card statement today and there were 2 charges amounting to over $1400. 00 that I didn't make. These charges happened right after I purchased the clothing apparel. I'm not sure if the 2 are linked but with that combined with the horrible customer service, I will never shop on Opensky again.
Hi Ali! We are sorry to hear about your recent experience. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you with these matters as soon as possible. We look forward to working with you to make things right.
I was expecting to receive the ordered item by Saturday, Aug. 6th, but actually received it on Tuesday, Aug. 9th afternoon... Sunday's party were done without the surprise (ordered item) and Opensky.com willing to except the item back, but with shipping, handling and returning fees subtraction from refund amount.
Hi Taras! We apologize for the difficulties with your recent order. All non-custom items available on OpenSky should be delivered within 10 business days of order placement, but most of our member merchants ship even more quickly than that. However, if you received your order outside of this time frame, we should definitely be able to allow you to return the product for a full refund. If this was indeed the case, please call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you further.
I purchased one of the merchant plans at the end of July, 2016. When I inquired some questions by emails, it takes 5 days in some cases. I couldn't work with the company that has the worst customer service, and requested to refund, but refused, because refund request is within 48 hours. I filed complaints to BBB. I am wondering if the issue is resolved. I will report it to FTC or NY CA consumer protection departments until they issue a refund. The company telephone number doesn't show in contacts of OpenSky site. It shows only help for purchasing the plans.
Hi James! We are sorry to hear of your frustration surrounding this matter. Although it is unfortunate to hear you no longer with to sell on OpenSky, as it appears you were informed, you must cancel your monthly plan within 48 hours of signing up to be eligible for a full refund as described on the following page of our FAQ: https://www.opensky.com/merchant/help?article=2404185. If you cancel your plan after this initial period, it will remain active for the remainder of the current billing cycle and will close automatically thereafter. Also, our Merchant Help team responds to most support tickets within 24 hours, so the experience you described is highly unusual. Regardless, we appreciate you taking the time to share your feedback with us.
I ordered a product that turned out to be a complete piece of junk. Literally junk, it barely functions. This was marked as a final sale item. I thought that under the circumstances of it being completely faulty, opensky would understand and help me out. Nope. I'm still wading through "customer service" hell.
I am well aware at this point that companies sell their products through them. Guess what? So does Amazon! Amazon also stands behind EVERY company that sells through them and will step in to help you if you need ANY assistance. Not opensky. They just tell you to figure it out with the company and send you on your way. Awesome.
All I can do is keep trying to get my money back. Please don't make the same mistake I did. Go to Amazon where you're pretty much guaranteed not to get screwed over.
Hi Amy! We are sorry to hear you are dissatisfied with your recent purchases. OpenSky hosts thousands of different shops and each merchant is currently able to specify whether or not they accept returns on their products. However, in the event an item is not as described or otherwise non-functional, we should be able to help you return the product regardless of the status return policy. Please continue to follow up with our Customer Love team about this and we will help you resolve the matter in the best manner possible. Rest assured, we will make sure you can return the product for a full refund if the issues you are experiencing cannot be resolved.
Great place to shop fast delivery always on time or early delivery love this place
I found it very difficult to reach the proper merchant since there were more than one company involved in the products offered.
Hi Leatrice! We are sorry to hear you had a difficult experience. OpenSky hosts thousands of different shops offering a wide variety of merchandise, but we are always happy to help with any issues that may arise with orders placed through our site. If you are in need of assistance with anything, please don’t hesitate to call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will do our best to help you as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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Hi Michael! We apologize for the difficulties with your recent purchase. OpenSky hosts thousands of shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issue that may arise. If the item you purchased indeed did not work upon receipt, we should be able to process a return for you, regardless of the stated return policy. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 6 PM ET, any day of the week, and we will be happy to review your situation anew. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.