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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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I wish I had read the reviews before ordering. My experience was very similar to others here. I placed my order on July 17. My credit card was charged July 25. I went on vacation shortly after and returned August 6 - no package. Emailed them August 9 and magically my order was enroute later that day. Tracking info showed it delivered August 12 - to Indianapolis - I do not live nor have I ever lived in the state of Indiana! Emailed them again - for the next few weeks I was promised that the replacement order would be going out "that Monday" - finally received it around Sep. 1 - and it was not the size I ordered. I had ordered a large and received a medium - due to the loose fit of the item the medium is fine but this merchant will not be getting a second chance from me.
Ordered a battery powered led light early August and haven't received it in to September. Of course the transaction cleared my bank. Please think twice before doing business with Opensky.
Hi Brenda! We are sorry to hear you have still not received this item. Generally speaking, any non-custom items sold on OpenSky should be shipped within 4 business days and delivered within 10 business days, and we are always happy to help with any issues that may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will look into this for you as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I order the pre-seasons cast iron skillet on August 16,2016. Every time I tried to track my order I got and "expired" message. I contacted OpenSky only to be told that they were sorry and were contacting the merchant and will make several attempts. On Aug 29th, I received another email from OpenSky saying my order has "updated tracking information". Still no legit tracking information when I tried to track a few days later. Then on Sept 1st, I received another email from OpenSky informing me "Unfortunately, we have yet to hear back from the merchant about your order". One email seems to indicate they were able to contact them and the tracking was updated. Then a few days later they claimed they weren't able to contact them. Sounds like a "run around" to me. I finally contacting OpenSky to request a full refund. I'm still waiting to hear back from OpenSky. I will never place an order with them again and HIGHLY DO NOT RECOMMEND their site. I should of just stuck with ordering from Amazon. My mistake and a lesson learned. I just want my money back.
Hi Jessie! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help (including working with merchants, if necessary) when any issues arise. Based on how long you have been waiting at this point, we should certainly be able to cancel your order and provide you with a full refund if you would like. Also, if you would prefer to address this matter over the phone, you are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week. We look forward to working with you to resolve this issue in the best manner possible.
I will never order from this company again. Still waiting for a return label on the band trackers that are broken. Same day after receiving order requested a retun still waiting for someone to provide a label. Do not order from this company. If I don't get my refund I will tweet, Facebook, word of mouth, BBB, any way I can to tell about this company and bad news travels fast. Be warned don't order!
Hi Anne! We are sorry to hear the items you ordered arrived broken and that you now are having trouble returning the product. If you have already initiated a return through our website, and still have not received a return shipping label, you should certainly receive one soon. Regardless, please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to check on this issue as soon as possible.
I ordered cast iron skillet... 8/4/2016... Still waiting Numerous emails... Still nothing...
Hi Cindy! We are sorry to hear you have been waiting on your skillet for so long. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to assist with any issues that may arise. If you have already sent us an email from https://www.opensky.com/content/contact-us, we are most likely already attempting to reach the merchant to check the status of your order. However, you are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week. Rest assured, we will do everyone we can to ensure your order is fulfilled and will make sure you receive a full refund if we are unable to do so for any reason.
The product was ordered and delivered in a very timely manner; there were three customized items; two were correct and one has missing information. I chatted with a service representative who investigated the order and I sent him a picture of the incorrect item and it will be replaced. Great customer service
Ordered pre seasoned cast iron skillet 8. 15. 16. Received shipping confirmation which was not verifiable by the shipper, USPS. No delivery. Contacted Opensky on 8. 23. 16 who on 8.27 claimed the item was reshipped but there was "no movement after shipment". On 8.29 received shipping info with UPS on some app "ups-mi" which merely says shipping info received. No shipment. Contacted Open sky on 9. 1. 16 and reply says they will respond within 3-5 business days. Open sky app shows my order of 8. 15. 26 as "completed". This seems to be a fraud. Buyer beware!
Ordered a beach cover up in an XL to make sure it was roomy. It took almost a month to arrive and it was more like a M and the fabric had a huge material flaw. When I called, they said they had a lot of complaints with the supplier... duh! I had to pay the shipping again. Received a replacement but still did not fit. I will stick with Amazon from now on.
Hi Gloria! We apologize for the difficulties with your recent purchase. If you are in need of further assistance at this point, please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Regardless, we appreciate you taking the time to share your feedback with us.
I ordered, and was charged almost $60 for, an 8-inch fry pan and a 10-inch fry pan. I ordered this on August 4th. Today is September 1 and I STILL do not have these pans. If you are not going to ship them. Please cancel my order and credit my account. Thank you.
Hi Marie! We are sorry to hear you have still not received the frying pans you ordered. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to work with you to resolve this issue in the best manner possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We will certainly make sure you receive a full refund if your order cannot be completed for any reason.
I received my order and they sent me 3 of the same color I picked out 3different the package was in very good shape can I send it back in original package I m disabled so I have no way to get new package the one you sent me is in excellent conditioning emailed you right away as to ship it back in the same bag you used and never heard then I got my order today and allthreetops were the same color please just return them and credit my account
Hi Pat! We apologize for the difficulties with your recent order. Please call our Customer Love directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to work with you to find the best solution possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Social Living ran an ad for Open Sky store. I ordered an Activity tracker for myself and my daughter & son-in-law's birthdays. They were very accommodating when I needed to call to make special arrangements, but when I received mine, it was not the product I had purchased. I looked for the one they sent, and it could be found on Amazon for $12.-- Less than half what I spent for each one! I sent them an email, and they said, they would have to review my request. WTF? So I suppose the "review" will take 2 weeks and by then, of course, my MBG will have expired.
Hi Gayle! We are sorry to hear about the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant is responsible for setting their own pricing and fulfilling their orders, but we are always happy to help with any issues which may arise. It sounds like you are already working with our Customer Love team on this, but you are also welcome to call us directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week. We will certainly be happy to work with you to resolve this issue in the best manner possible.
I ordered a phone case wallet for my son's iPhone 6. My son waited for a week for it to arrive and then the wrong size was sent.
Hi Gina! We are sorry to hear the phone case you received was the wrong size. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues which may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I order flor das hortas pripri hot sauce as it was display on your website in the mail I got different brand of piri piri from Portugal. Hello I'm from Portugal there's huge difference. That why I order Flor das hortas piri piri Hot sauce. You're very misleading. Maybe you thought let me throw some different brand piri piri hot sauce from Portugal they won't notice the different well I did that's I wanted Flor Das hortas because best and it's hard to find. Last time I buy from here
Hi Antonio! We are sorry to hear you received the wrong brand of hot sauce. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues which may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will do our best to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered a cast iron fry pan 3 weeks ago too and it never shipped. I asked what happened to it last week and got another notice that it shipped, but UPS has no record of receiving it. Order number is ******* At this point, I just want my money refunded and move on. No more Open Sky for me.
Hi Barb! We are sorry to hear about the shipping issues you experienced with your recent order. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues which may arise. Please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will look into the possibility of cancelling your order and providing you with a full refund as soon as possible. We do everything possible to ensure all orders are successful, but will always make sure a full refund is issued in the event an order cannot be fulfilled for any reason.
Placed an order on 8/15/16. Money was removed from my account on 8/17/16. It is now 8/29/16 and the item still has not shipped.
Hi Lisa! We are sorry to hear this order has not shipped yet. Generally speaking, all non-custom products listed for sale on OpenSky should be shipped within 4 business days and delivered within 10 business days, so it sounds like something is amiss with your order. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will look into this for you as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered a cast iron pan and never received it. Brands Exclusive is the merchant and, although I was told OpenSky has reached out to them concerning my order, the merchant has yet to respond. My order was placed on August 5th and my credit card was charged, but still no merchandise. This makes me very reluctant to order anything in the future.
Hi Denise! We are sorry to hear you have still not received your order after such a long time. Generally speaking, all orders placed on our website must be delivered within 10 business days, which is why we are attempting to touch base with the merchant to see what has gone awry. Please continue working with our Customer Love team on this, and we will make sure the issue is resolved in the best matter possible. If you would prefer to discuss this over the phone, you are also welcome to call us directly (844)707-7779 between 9 AM and 6 PM ET, any day of the week. Rest assured, we will make sure you receive a full refund if your order cannot be fulfilled for any reason.
If I could give negative stars I would. They are trying to sell microfiber sheets as bamboo claiming they are miss labelled. It takes several days for them to get back to the customer for each response. With that turn around time they must be dealing with a lot of displeased customers.
Hi Lisa! We are sorry to hear about the issue with the sheets you purchased recently. OpenSky hosts thousands of different shops and each merchant is responsible for providing their own descriptions and fulfilling orders, but we are always happy to help with any issues that may arise. Please continue working with our Customer Love team on this, and we will make sure the issue is resolved in the best matter possible. If you would prefer to discuss this over the phone, you are also welcome to call us directly (844)707-7779 between 9 AM and 6 PM ET, any day of the week. Regardless, we appreciate you taking the time to share your feedback with us.
Just ordered Smart Fit Mini and cannot use on my Microsoft Lumia 640 XL Windows phone.
Would like to return for refund. First of all it has taken over a week for someone to get back to me. Now they tell me I should have read return policy as sale was final. I cannot find that it says that anywhere...
I am not a happy camper
Hi Connie! We are sorry to hear the Smart Fit you ordered is not compatible with your phone. OpenSky hosts thousands of shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issue that may arise. All consumer electronics items listed on our site should be returnable as of this month, so you should be permitted to return the product as long as you first contacted us within 14 days of receiving the item. If this was indeed the case, please call our Customer Love team directly at (844)707-7779 between 9 AM and 6 PM ET, any day of the week, and we will be happy to review your situation anew.
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Hi Pam! We are sorry to hear about the frustrating experience with your recent order. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Despite the reviews, a vast majority of orders placed on our site are processed without a hitch and result in happy customers, so I hope you decide to give us another try in the future. Regardless, we appreciate you taking the time to share your feedback with us.