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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Have had very mixed experience with Open Sky. One order has yet to arrive, one item did not work and had to be sent back, another had so-so quality that I decided to fix, and my most recent order was fine.
I was impressed with how quickly my order arrived. While I absolutely love my product, an oil diffuser, it doesn't work on intermittent, after two rounds it shuts itself off completely. I unfortunately can only give 3 stars because of the defect, otherwise, it would have been 5
Love it... Opensky is the only place I found to have a nice leather Cigt. Case. I could not find anything like this in any local stores!
Item arrived sooner than expected and was everything I hoped it would be.
Placed an order on September 3, for smart mini, purple with extra band. I still have not received! They have taken the money off of my Visa. Most companies will not bill until item has shipped. I have tried tracking the shipping=nothing. I have sent emails, they respond "We are checking and will get back to you in 2-3 business days. Same response on the next email. I asked they cancel my order and send me my money back. Gave me same response as last 2 emails. I'm contacting my Visa company and have them credit my account and go after this fraud company!
Hi Sharon! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues which may arise, including reaching out to our member merchants when necessary. Also, if it has been more than 10 business days since your order was placed and you still have not received it, which it sounds like is the case as of today, we should be able to cancel your order and provide you with a full refund. In any event, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will work with you to resolve this matter as soon as possible.
I ordered a set of queen size bamboo sheets. They arrived with nothing on either the package or any labeling on the sheets to indicate size or fabric content. I always wash sheets before use, so I washed them. Then went to put them on the bed and discovered they are king size. I contacted the company and asked to exchange for the proper size. Their policy is they will not take anything back if it has been washed. So, even though the invoice says I ordered queen size and you can't tell until you put them on the bed, they won't exchange them. Who knows what the actual fabric content is. Hopefully word will spread what a terrible company this is and they will go out of business!
OpenSky responded to this review and asked me to send them a private message. It sounded like they might do something about this. BUT I responded to them right away and have not heard anything back from them- now over 1 week later. My review stands- TERRIBLE COMPANY STAY AWAY FROM THEM!
Hi Susan! We are very sorry to hear you had this experience. Please send us a private message including your email address and order number and we will look into your situation anew. Based on these circumstances you described, we should certainly be able to do more to assist you with this matter. Regardless, we appreciate you taking the time to share your feedback with us.
I have had my questions answered by the comments. How disappointing. They don't receive their orders, poor quality and your clothing comes from China. The only item I have ordered was a top-3/4 sleeves, the colour pink was not as shown and it was made from a cheezy, cheap jersey, I kept it, but would not be caught dead out in it. It took weeks to arrive from China. I shall be unsubscribing from Open Sky. Sorry.
Hi Sandra! We are sorry to hear you are disappointed with your recent purchase. OpenSky hosts thousands of different merchants and, while some may ship from China, most items sold on our site are shipped from within the USA. Regardless of where a merchant is shipping from, they must be able deliver their items within 10 business days. If you would like to return this item, you can do so by clicking the “Need to Return this Item?” link on the Purchases page within your account. If you need any further assistance, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
You sent two things I did not want although I told you there had been a mix-up and not to send them and one that you did send was with the wrong name on it. Now I am having trouble getting a refund for your mistake. I will never order from Open Sky again. I got the run around every time I tried to contact you. You are terrible to work with.
Hi Martha! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues which may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will work with you to resolve this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I usually wear a medium. I bought extra large and still could not even slightly fit in it
Waste of money! This is not a ligitimate business site. The clothing is not like what is pictured. Measurements dont go by normal sizes even when you order according to what is posted in small letters below it says allow for 3-4 inch difference in sizes. Huh? The quality is very poor and shipping takes forever. Customer service only sends emails that dont make sense for what you asked. Products come from China with zero quality control. Buyer BEWARE! Dont purchase anything!
Hi TH! We are sorry to hear of your disappointment with these purchases. OpenSky hosts thousands of different shops and each merchant is responsible for providing their own images and descriptions, but we have a variety of measures in place to ensure all items offered on our site are represented accurately. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to work with you to ensure any outstanding issues are resolved. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Very disappointed in quality for price and suggested price. They look cheap.
Hi Barbara! We are sorry to hear you are not pleased with the quality of the earrings you purchased. Unless they are personalized, we should be able to help you return them if you would like. Please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to go over your options with you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered the SMART FIT Mini + 1Free Band a Fitness and Health Monitor Watch with 2016 Upgrades in the color purple. I made this purchase on September 3rd. It is now September 13th and NO product sent yet! I WANT MY PRODUCT!!!!!!!!!!!!!!
*UPDATE* I got in contact with Customer Service ( which by the way is piss poor). I ended up talking to some Indian moron who did NOT speak a word of English! All he kept saying was ( and I quote): " 4 shipping. Will 10 deliver." WTF!!!! I will NEVER purchase from the crooked scamming site again!
*UPDATE #2* I received my Halloween Skull Lantern, but I NEVER received the Fit Mini tracker. Fit Mini is through Vista Shops, a very greedy crooked site just like Open Sky.
Hi Athena! We are sorry to hear you have not received your order yet. Generally speaking, non-custom items sold through OpenSky should be shipped within 4 business days and delivered to you within 10 business days. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to check the status of your order for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered a womens top XL, what I received was a very small top, it did not look at all like the add, I tried in vain to contact someone to return this item and got absolutely no where, I made another order before I received the top and I am just praying the order is like the add. After this order i will not order from this site Open Skyes again.
Hi Rae! We apologize for the difficulties with your recent order. We respond to all emails and/or return requests that are submitted, but it can sometimes take us 2-3 business days to reply to requests submitted through the site. If you have already contacted us through one of those channels, you should hear back from us soon. You are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to assist you over the phone. We look forward to working with you to resolve this matter.
I ordered an item weeks ago. Never got it. Had to contact them and they're "having problems with the manufacturer". Ok, so I tried again... they said the product was delivered... never got it.
Plenty of other retailers around. Do not deal with these people.
Hi Debra! We are sorry to hear you have still not received your recent order. We are sorry to hear you had this experience. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues of this nature which may arise. If you are still in need of assistance with this matter, please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will do our best to assist you as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
This is the second time I have purchased from Open Sky. The first item was defective but not so expensive that I wanted the hassle of a return. The second time was a purse that I ordered for a specific trip. It arrived after I left for my trip so I wanted to return it. First of all, the online help was useless. Their english is poor and they did not answer my questions, they just kept telling me I couldn't return the product but it was a pleasure helping me. Turns out the purse was under a 14 day guarenteed return policy. So according to the policy, I needed to return the item prior to receiving it. If I insisted on returning it I paid for the cost of return plus the time of some employee who would have to process the unauthorized return. Guess what? They won and I will keep the purse. I will NEVER order from Open Sky again. What a scam.
Hi Diana! We apologize for the issues with your recent order. Any items sold on OpenSky that are returnable (which most are) can be returned within 14 days of the delivery date and, of course, we would never expect you to be able to return a product before you have received it. If you received the product outside the advertised delivery timeframe, which is 10 business days for non-custom products, you also would not be held responsible for the shipping if you were to return the item. Please send us a private message including your email address and order number and we will see if there is anything more we can do for you. We never consider leaving a customer unhappy a win.
The merchandice is crap. Clothes fall apart fast. Jelewry falls apart and or turns color as soon as you wear it.
I placed a order. It never arrived & it took me over 2 months to get my refund. I had to call & email daily!
This place will go out of business & will probably just change it's name & keep selling this cheap $#*! stuff!
Hi Terry! We are sorry to hear you had this experience. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. It certainly should not be as difficult as you described to get a refund on a product that was never shipped to you, and it is unfortunate to hear you had such a difficult time. If you are in need of any further assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to help address any remaining issues. Regarding, we appreciate you taking the time to share your feedback with us.
I ordered a phone case that was advertised as LifeProof (spelled exactly like that in the product description). When I received it, I found out it was not the LifeProof brand so I didn't remove any of the protective clear stickers, etc and sent an email to customer service to request a pre-paid return envelope as well as a full refund. About a week later, still no response from OpenSky, so I wrote them again. At this time, someone on their end had updated the product description by removing the reference to "LifeProof". A few days later someone replied with return instructions including that I'd have to pay for the return, completely ignoring the fact that they falsely advertised the product.
So here I am, waiting for yet another response from someone who is able to help me with my return and ensure that I will not be charged for return shipping as well as receive a full refund for the product. Seems a little shady if you ask me.
Hi Phone C! We apologize for the difficulties with your recent order. Based on the circumstances you described, we should certainly be able to arrange for you to return the product without having to incur any shipping charges. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will check on this for you as soon as possible. Alternatively, you are also welcome to send us a private message including your order number and email address through this site. Although it may sometimes take a couple days for us to respond to an email, it should never take anywhere close to a week as you mentioned. Rest assured, we will make sure this is taken care of in the best manner possible.
I have been trying to get email responses or a phone call to check on an order I needed by a certain date. They are very hard to deal with and not prompt at returning emails. Would not order again from them. Sellers should not use his service and go to Amazon instead who has outstanding customer service!
Hi Michelle! We are sorry to hear you have had a difficult time contacting us. Generally speaking, all non-custom items offered on OpenSky must be shipped within 4 business days and delivered within 10 business days, but those estimates are often exceeded. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon. However, you are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week. We look forward to assisting you further.
First off - there is not customer service number.
Second - an email was sent in regards to a cancellation order was told it would be three days before someone would contact me.
Third - The order was for 29.97 in total per the cancellation email the refund was less than what was purchased. Unfortunately, I can not dispute the charge to it clears my bank.
What poor customer service and would not recommend this site to anyone. I'll stick with Amazon.
Hi Matthew! We are sorry to hear about your concerns with your recent order. Provided you canceled this order successfully, the hold that was placed on your payment card will be removed in its entirety and there will be no need to file a dispute with your credit card company. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon. However, you are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week. We look forward to working with you to ensure this matter is resolved to your satisfaction.
Excellent quality and deep, rich color will make this mahogany cutting board a keepsake in our family for years to come.
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Hi Rita! We are sorry to hear you are unhappy with your recent purchase. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we be happy to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.