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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Incorrect # of items and incorrect color of the one that was sent
The wireless ear buds I ordered came timely and were exactly as described. They were easy to pair and use. Awesome product!
I was so impressed with the picture I saw of the 3 wooden that I wanted to order them I thought (meaning all 3) for a shower present. They looked like high quality so I did place an order. When the order came it was one spoon... the quality of wood was not what I thought I saw in the picture and it wasn't as nice nor does the engraving show up like I thought it would. Oh well... live and learn.
Hi Linda! We are sorry to hear your order did not meet your expectations. Please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Regardless, we appreciate you taking the time to share your feedback with us.
Order two items received one! Still waiting for someone to figure it out.
Bought a personalized 11x14 cutting board. Had the cutting board engraved/carved out of the bamboo so that the husband and wife's names and anniversary date show. The cutting board looks as good as it did online. Shipping was fast; it arrived via UPS less than a week after being ordered. I plan to give this to some old friends for a Christmas present. Believe they will be surprised and pleased esp. With the way the gift is personalized.
Product on its way back. Very fast response time to request to return
I have shopped on OpenSky for the past several months. I have found the products to be of excellent quality and reasonably priced. However, I have recently become very disenchanted with OpenSky, as its customer service is of very poor quality. #1: When I attempted to request a return authorization, it was apparent that no one had really read my email. Then I replied to OpenSky's auto. Response, and I have not heard back at all. #2: I was interested in buying a leather satchel messenger bag and asked customer service for its dimensions (length x width x depth). I received no response whatsoever.
It's too bad, as I truly enjoyed the shopping experience. But, I'm unwilling to continue on as a fairly regular customer in the face of such poor customer service.
Hi David! We are sorry to hear about your frustration with your recent Customer Support experience. Although we do send out automated case acknowledgement emails, which can vary by case type and provide references to self-help resources and solutions, we also respond to all inquiries which cannot be resolved by those messages. If you sent these emails more than 2-3 days ago, you should have already received replies by now. Otherwise, you should hear back from us very soon. Alternatively, you are welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will be happy to help over the phone. We look forward to assisting you.
I ordered a pair of leggings that was taking longer than expected. I received an email from Open Sky asking me to rate my recent delivery. What recent delivery? So I did some digging and discovered my leggings were delivered clear across the country. I notified Open Sky and they were really quick about resolving the issue. The merchant reimbursed my credit card and delivered a second pair of leggings for free. Unfortunately they were too small. I ordered a large and they looked like a large in children's, not adults or juniors. I give Open Sky 5 stars for customer service and 2 stars for product quality. I'll be giving them one more chance.
The boards are beautifully done. This makes 4 I have ordered
Easy ordering, quick delivery, and beautiful product. Thank you so much
The purchase was fine but the package was smashed because it was mailed in a soft envelop. As long as the product was not damaged this should not be an issue
Hi Jim! We are sorry to hear that the package your order arrived in was damaged. If anything is wrong with the product itself, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you with the matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Regardless, we appreciate you taking the time to share your feedback with us.
While the measurements were provided for this product the zipper opening is a little smaller than it looks in the photo. Perhaps additional photos of the zipper opening would have clarified this issue. Otherwise, the bag is as advertised.
My order was delayed and it was the wrong color. I ordered black and got white. Not cool! Will be call to complain.
Hi Shirley! We apologize for the difficulties with your recent order. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to resolve this issue as soon as possible.
Crazy about my hobo bag. Wear it cross body. Roomy inside and beautiful leather.
I ordered two blouses in a size larger than I usually wear. When they arrived they were so small that a child could not have fit into them. I could barely get my arm in. Material was cheap! And sewing was bad. The chat response was quick and they sent me return labels for both of them. They will of course take out what they believe is the cost of mail to and from first though. Figured that would be high, But that was several weeks ago and I have still not received even a portion of a refund.
Now I see why they're so quick sending return labels. Probably so they could send the garbage on to the next person.
I usually check these sites before buying from a new place and this time I didn't lesson learned.
HI Gloria! We are sorry to hear you are disappointed with the blouses you purchased recently. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to assist with returns or any other issues which may arise. Please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to check on the status of your refund. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I purchased three personalized wooden spoons as Christmas gifts. The spoons are heavy quality wood. Nice size with our last name imprinted on the handle. Very nice and they arrived in less than a week. Love them!
I was almost afraid to make a purchase after some of the reviews I read but my experience was perfection! It shipped quickly and was exactly what I wanted. Thanks... I'll be back!
I found the necklace to be so different and interesting and was shocked when I got it home so quickly! It's a really cute charm and having my grandkids names on the bars along with my name they call me, Gigi, it was just wonderful to receive it and it didn't disappoint.
First I ordered 1 item on 8/23/16 then I saw they charged my card for 2 separate orders of the same thing. I thought oh well I can use 2 of these items and let it go. Now a month later no items received, trying to contact someone is an absolute nightmare. At least 10 emails and chat online and still just a canned response. We will check into it and get back to you in 2-3 days. Still nothing. I have now repeatedly asked for a refund and again no response. They provide no number to call them anywhere on their site... terrible customer service. I will never do business with them again. I will have a lot more to say and to more sites and people if my money is not returned ASAP.
Hi Diane! We apologize for the difficulties with your recent purchase. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we always do our best to assist with any issues that may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will work with you to resolve this matter as soon as possible.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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Hi Shirley! We are sorry to hear that your order was incorrect. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues which may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right.