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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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This was the worst purchase of my life. The printer does not recognize the ink at all, therefore it doesn't print anything on the paper. I will never purchase anything from you again. I would really like my money back.
I was delighted to find the bamboo cutting board as a gift for our Grandson and his new bride- which could include their wedding date and names! I can't wait for Christmas to have them open it!
I really needed a great pair of wireless headphones and these work out just great. They do block out other outside noise which makes listening much better. They are fairly easy to set up.
I am very disappointed that QC didn't check to make sure my Bluetooth spoke to me in English instead of Chinese. Still waiting for approval to return or exchange the nluetooth.
Hi Patricia! We’re sorry to hear that the item you received is not working as intended. For immediate assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right.
Lovely sentiment on a ring to give as a gift, especially for a daughter in her mid-20's.
The ear plugs sound great. The print of the directions were too small to read. I am unable to figure out how to plug the recharger in. No idea where it is.
Hi Tim! We're glad to hear that the item you received is working as advertised. We would love to further assist you with the issues you encountered with the instructions along with how to charge the device. For further assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right.
Not good at all. The advertisement said earphones, the shipping notice said earphones and the document that came with my purchase said earphones. All plural. However there was only one ear bud that looks like a hearing add but is tied into your phone or computer.
After several attempts to get a second ear bud, we all agreed to send it back to VistaShop for a full refund which I will do in the morning.
Hi Bruce! We are very sorry to hear that the item you received was not as advertised. We are working with this merchant to get this issue with the item's description updated promptly. We sincerely thank you for your feedback regarding this issue. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I bought two cute watches from OpenSky, one for myself and one as a gift. They arrived quickly, and initially worked, but within 19 days, neither kept accurate time. I replaced the battery in mine (nearly the cost of the watch), but the battery wasn't the problem. I contacted OpenSky about returning the watches, but because it was 19 days after I received them, I was told return wasn't possible. I don't believe it is unreasonable to expect a watch to accurately keep time for more than 19 days! Do not buy a watch from OpenSky unless you want it purely as a decorative piece.
Hi Naomi! Our sincerest apologies for the inconvneience caused! We would definitely like to further assist you with this defective item. Please send us a private message including your email address and order number and we will look into your situation anew. Based on these circumstances you described, we should certainly be able to do more to assist you with this matter.
I've been trying to get a refund for 2 items clothing and jewelry I ordered in early August. The quality of the jewelry was very cheap and the shirt was one size fits all and resembled doll clothing. I requested a return label by email the same day the items arrived and it took days to receive the labels by email. Once I got the labels the items were returned. The items went to the wrong merchants. OpenSky tried to blame me for their mistake. I was told both items were lost and I couldn't get my refund. Although they have tracking numbers for the items they told me they couldn't locate the items and there would be no refund issued. From there a claim was opened. Oh and I forgot to mention the response to a email I sent took 2 weeks with a open claim UNPROFESSIONAL! I'm still trying to resolve this issue 6 weeks later. And when I finally called instead of emailing that wasn't any better. I was told I would only be issued a partial refund. And I should expect to receive it within 10 business days because it has to be done manually. I'm confused aren't most transactions nowadays done electronically. I don't recall them taking 10 days to take the money out of my account when I placed my order. I recommend no one order from here unless you like throwing your money away
Hi Angela! We're very sorry to hear about all of the issues that you've encountered with your purchase. Please send us a private message including your email address and order number and we will look into your situation anew. Based on these circumstances you described, we should certainly be able to do more to assist you with this matter.
I purchased a sheet set which came unstitched. After speaking (emailing really) with customer support they said I was outside of the 14 day cutoff. I went on sitejabber to make my concern public and within a couple of days I was contacted by OpenSky who subsequently issued me a full refund. Thank You OpenSky!
Hi Tom! We sincerely apologize for the issues that you've been encountering with your recent purchase of the sheet set. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right.
I have been wanting this purse forever! Big enough to fit my tablet when I go out, and plenty of small pockets for easy access to small things without digging around in the big section. I love it!
Ordered a BLACK electric kettle. They sent me a purple one! Now, I have to go through the hassle of shipping it back, Etc.
NOT happy.
Hi Leo! We are very sorry to hear that you have received the incorrect colored kettle.We would like to assist you with getting this issue resolved as quickly as possible. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right.
I received an item that was totally NOT what it was represented to be. Unfortunately, I was travelling and the 14 days passed before I was able to see the item. I asked to get a refund or store credit and they refused. I am a small business owner and the customer is always right. What harm could it be to give store credit? I will NEVER shop with them or any of the stores the represent ever again. Ugh.
Hi Lisa! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and the 14-day return window you mentioned is part of the agreement we have with our member merchants. Although we will always do our best to help our customers with any issues, unfortunately, our options are often limited once the return window has passed. In any event, please send us a private message including your email address and order number and we will review your circumstances again. We look forward to hearing from you again!
Over the summer, I ordered several pairs of shoes/sandals at one time. One of those pair turned out to be a bit small. I contacted the company, it took longer than it should to get a response. Once I did get at response, I was given an address in TX to ship the smaller size to. Instead of getting the correct size, they sent it back saying that it wasn't sent to correct vendor. After several emails, I was asked to send photo of shoes, then I'm told that it is past the 30 day refund/exchange window, and they can't process any refunds or exchanges. I have send several emails since then without a response. They apparently don't care about customer service or working with a customer to fix a problem. While the company does have a wide selection of items, most of which I didn't have a problem with, I will be taking my business elsewhere.
Within a day of posting this, I received a response from Opensky wanting to help correct the situation. It started well with the company granting special circumstances, refunding the purchase and letting me return the product. However, when I tried using link to shipping label, it didn't work. Further contact with company has given me the scripted responses about returns, like they didn't even bother reading the comments on file.
Hi Sarah! We are sorry to hear about all the issues you experienced with this recent order. OpenSky hosts thousands of different merchants and, while we have made returns very easy, exchange requests must be discussed with merchants on a case by case basis and are not always as straight forward. In any event, please send us a private message including your email address and order number and we will review your situation anew. The circumstances you described sound very strange, and hopefully we will be able to do more to assist you with the matter. Regardless, we appreciate you taking the time to share your feedback with us.
The overall quality of everything I have purchased, from opal earrings to "bamboo" bedsheets (feel more like polyester) are not the best quality. The old saying, "You get what you pay for" should be taken into account. Everything I've ordered has been very low priced but very low quality as well. I would save your money and get better quality from other sites.
I bought two (2) bluetooth earbuds, but only received one. Still haven't received the other even though I've been charged for it, and it says '2' on the invoice.
Hi Chelsea! We are sorry to hear that you did not receive your entire order. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues which may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We hope to help you resolve this situation as soon as possible.
The cutting board was beautiful and it arrived ahead of schedule. I couldn't be more ecstatic about this purchase.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Diane! We’re sorry to hear that you’re having issues with your printer recognizing the ink you purchased. It would be our pleasure to further assist you with this issue. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to resolve this issue in the best manner possible.