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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Everything looks cute or cool on pictures until it arrives. It is Alibaba for consumers. It is of very poor quality or completely non-working items from China.
I ordered a personalized cutting board and mistakenly gave the wrong date. The next day I notified Opensky to report my error. The board had already been processed. They sent me a new one with the correct date. I will continue shopping with them.
Not good they can't find my purse they say they sent the only thing I got was a freeby in a envelope for buying the purse
Hi Dorothy! We’re sorry to hear that you have not received the purse you purchased! Please send us a private message including your email address and order number and we will look into your situation anew. Based on these circumstances you described, we should certainly be able to do more to assist you with this matter.
The cutting board I ordered is very nice, but the way I expected it to be lettered was wrong. My son in laws middle name was put as his last name. I am trying to rectify it, but as of yet, have not.
Hi Debbie! We’re very sorry to hear that the cutting board received has the incorrect name engraved. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to resolve this issue in the best manner possible.
My wife recently purchase a set of wireless headphones from this site for working out. She had the headphones for almost a week before she opened the package. Three days into using the headphones (so three charges) the charging port on the headphones disconnected from the body of the headphones and fell inside them. There is no longer anyway to charge them. The body is molded so you cannot take it apart and fix it. With are busy life we were not able to contact seller until day 15. Their response is we are out of luck. Even if they could do something it cost half the price of the product to send it back for a replacement. Do not waste your time or money buying from this company. They have no custmer service
Hi Garret! We apologize for the difficulties you and your wife have been encountering with your recent purchase from OpenSky. Please send us a private message including your email address and order number and we will look into your situation anew. Based on these circumstances you described, we should certainly be able to do more to assist you with this matter.
Buyer beware: A shirt I ordered was extremely small so I'm returning it. Returns are $11.10 which, I'm told, will be deducted from my credit card reimbursement. After I was told of that outrageous amount I was then asked "Do you still want to return it?" I will not be purchasing from this company again. Hopefully for that much money, the return will at least go smoothly.
Hi Sarah! Our sincerest apologies for any inconvenience our return policies have caused you. Customers will not be held accountable for shipping when making a return for an item that is damaged or otherwise not described. For other return reasons, the shipping and return shipping will be deducted. Regardless, we truly appreciate your feedback. Here is the link to our Return Policies for your records: https://www.opensky.com/customer-support?article=2492115
Great selection easy ordering and quick delivery what nor could you ask for?
I love the convenience and the swiftness of delivery. The prices are good as well
Great experience! Quick and easy. Item arrived and is just what I ordered.
Beautiful personalized cutting board that will never be used as a cutting board great workmanship received quickly very pleased
I enjoy the great selection of products found here! Everything I have ordered has been terrific!
The experience of ordering and follow up was excellent, The last two items purchased (both necklaces) were disappointing and cheap looking. I will return both when i have a free moment. I looked for reviews but none were available, which now i know why. I most likely will not purchase again.
Hi Susan! We’re very sorry to hear that the items you have received are not as expected. It would be our pleasure to further assist you with this issue. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to resolve this issue in the best manner possible.
The personalized bamboo cutting board is an awesome gift. I bought this gift for my fiancé and I, as our first household item as a married couple and being able to capture the date of our ceremony and our names, is a wonderful added touch. Love this purchase.
Came in 3 days. Excellent quality. Great price. What more could i ask for?
Ordering online was easy accessible.
Sale item so I wasn't sure what the quality would be like.
Showed the item to my husband who is a carpenter and was impressed with the engraving and the quality of the cutting board.
Will order in the future.
I've been wanting Bluetooth headphones for some time and finally ordered some through OpenSky. The item arrived quicker than I expected and the product was good quality and easy to figure out. The sound was good too. I have smaller than average ears but the ear buds fit just fine! I'm super excited to start using them now!
I have sent back at least 3 different items without getting my refund. The last one about a month ago. Did what I was told my one of your representatives.
Will not be purchasing from your anymore. Lost me for good!
Hi Katherine! We apologize for the difficulties you’ve been facing with the items that you have returned. Please send us a private message including your email address and order number and we will look into your situation anew. Based on these circumstances you described, we should certainly be able to do more to assist you with this matter.
OpenSky service was extremely efficient with quick delivery. The order was delivered with in 4 days using standard delivery. The cell phone wallet is made of high quality of leather. Your cell phone easily snaps securely into place. The left side has slots for your drivers license & credit cards.
I ordered this item because I liked the inscription on the heart and that I could personalize it in rememberance of my husband who recently passed away.
The bracelet is much thinner than I expected, as is the heart and the two other charms, ( smaller and lighter).
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
OpenSky is proud to be a Google Trusted Store.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jane! We’re very sorry to hear that you were disappointed in your recent purchase with OpenSky. OpenSky hosts thousands of different shops offering a wide variety of items, but we are always happy to help with any issues that may arise.We would definitely like to further assist you with this issue! Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to resolve this issue in the best manner possible.