On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
We monitor reviews for authenticity
I'm an infrequent OpenSky shopper, but so far, I've had great shopping experiences. Items arrive super fast and are well packaged and in good condition. I have no major concerns or worries when buying from OpenSky. Once you start to accumulate rewards, it becomes complicated about how they apply and when you can actually use them. I understand these are incentives to buy more, so I keep this in mind and don't actually believe I have $75 in reward money to spend.
I ordered from them twice. Both times the merchant did not deliver my merchandise. I suggest Not using OpenSky.
Ordered 2-pk of solar lights. Two months later I receive an email that they were delivered. That never happened - never delivered, never received. I contact OpenSky and was told - yes, they were delivered to which I replied - not to my house. My only option according to OpenSky is to take a day off work and go to my local post office to file a "never received complaint". All for $23.97. No thanks - I want a refund.
Hi Sutton! We are sorry to hear about your frustrating experience. OpenSky hosts thousands of different shops and, while each merchant is responsible for fulfilling their own orders, we are always happy to help when any shipping related issues occur. However, in the event that the tracking information shows the order was delivered, we must do our due diligence and require that you ask the shipping carrier to look into the matter before we can determine the best way to resolve the situation. We certainly regret any additional inconvenience this may cause, but we hope you understand this is only intended to ensure OpenSky remains a safe marketplace for buyers and sellers alike.
I'm reading these reviews and contemplating on being a merchant for this company. I can't imagine not getting a correct order out in a timely manner or else I would be out of business. Any suggestions and guidance would be greatly appreciated.
Thank you,
Kim
Soulfully Yours Online Bakery
Hi Kim! We’re so glad to hear about your interest in selling on OpenSky! We host thousands of different merchants and process a considerable amount of orders each day and, while issues do arise on occasion, the feedback on this site does not accurately represent the usual customer experience. We certainly appreciate your commitment to providing a great customer experience, and invite you to learn more (and maybe even sign up) at https://www.opensky.com/merchant/join. If you have any questions, please feel free to call out Merchant Help team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Forget it. Took over 2 weeks to send wrong color. I advised them that I only had 2 weeks till I needed it. 7 days later they sent an email telling me they couldn't get in touch with their merchant and to wait 2 more days. ARE YOU KIDDING ME? The people take orders and send out merchandise but don't answer the phone? I explained that since I had run out of time I was going to use the one they sent but was still going to return it as it was again not what I ordered they could not accept that. I told them they had run me out of time and now I could not get one anywhere before I leave, they did not care. Flat out politician type crap standing by their wonderful merchant while telling me to go f myself. Seriously forget it.
Hi Jared! We are very sorry to hear about the ongoing issues that you faced with your recent purchase. We would definitely like to further assist you with this issue. Please send us a private message including your email address and order number and we will look into your situation anew. Based on these circumstances you described, we should certainly be able to do more to assist you with this matter.
Wish I would of read the reviews prior to ordering sheets off here. It's been 15 days since I ordered them and the tracking shows it still sitting waiting to be shipped. I have contacted company numerous times just to be told they will get in touch with the distributor. The other day I asked to have the order cancelled which I was told they sent a request to do so. I hope I actually get my money back. Such a rip off! Don't order off here!
Hi Jamie! Our sincerest apologies for the inconvenience you have encountered with your recent sheet set purchase. Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. We look forward to working with you to make things right.
Don't expect quality in whatever you order from this website. And if by any chance you have a problem with your order, be ready for the worst customer service I've seen. These people are in the business of getting your money, and not providing any customer support when their vendors do not comply with their requirements, And if if you need to return something be aware they'll charge you a hefty shipping fee for the return, to the point you might as well keep the item and donated it to charity. I am an internet buyer, and this is the first time I've encounter these issues.
Hi Xenia! We apologize for the difficulties with your recent order. It is not in our intentions to not provide satisfactory customer support. As for returns, customers will not be held accountable for shipping when making a return for an item that is damaged or otherwise not described. For other return reasons, the shipping and return shipping will be deducted. Regardless, we truly appreciate your feedback. Here is the link to our Return Policies for your records: https://www.opensky.com/customer-support?article=2492115
Recently ordered from OS... paid for the item and even used some credit in paying for it. I have never received the item... the merchant ignored inquiries about the item and I was just told that my money would not be reimbursed! It wasn't a large amount of money but I do like to receive what I have paid for.
Save your money... do not trust OS and its policies... poor way to run a business.
Hi Kathi! We are very sorry to hear about all of the issues you’ve encountered with your recent purchase! We would like to further assist you with this issue. Please send us a private message including your email address and order number and we will look into your situation anew. Based on these circumstances you described, we should certainly be able to do more to assist you with this matter.
Ordered a fit watch. Face too small and one band is unusable. Returned it and Open
Sky will not even acknowledge the return nor replace or refund my money. Very bad service.
Hi Rosemary! We’re very sorry to hear about all of the issues you had encountered with the return of your order! For immediate assistance, please send us a private message including your email address and order number and we will look into your situation. We look forward to further assisting you.
Item should have been in bubble wrap to ensure safety of product.
Hi Christina! We’re very sorry to hear that you received a damaged item! OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. For immediate assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. If you would prefer to speak via email, please go to the following: https://www.opensky.com/content/contact-us. We look forward to further assisting you with this issue!
I purchased a dress it was to small. I waited forever to get the dress then had to send it back. They didn't refund my shipping and handling and the still charged me to send it back. I ended up spending about 14.00 in shipping fees for nothing. Very unhappy with open sky. Thanks for the link to your policy but please tell me how does that solve the problem that just throughs salt on the wound. The dress didn't fit I sent it back and I'm the only one taking a lose here, I can understand having to pay at least one way but both ways. So I'm still out a dress and 14.00. Like I said bad buissness. Why respond to my comment if your not going to help. Just tring to make your business look good but you don't in my eyes thank you for a unpleasant experience.
Hi Laurena! Our sincerest apologies for any inconvenience our return policies have caused you. Customers will not be held accountable for shipping when making a return for an item that is damaged or otherwise not described. For other return reasons, the shipping and return shipping will be deducted. Regardless, we truly appreciate your feedback. Here is the link to our Return Policies for your records: https://www.opensky.com/customer-support?article=2492115
I ordered 6 items from Open Sky and only received one. They emailed me to return all items for credit, how can I return what I never received? The one I received is a make up and jewelry pouch which is something you could buy in a Dollar Store. I should have checked reviews before ordering.
Hi Patricia! Our sincerest apologies for the miscommunication on our end regarding the missing items in your order. For immediate assistance, please send us a private message including your email address and order number and we will look into your situation anew. Based on these circumstances you described, we should certainly be able to do more to assist you with this matter.
Extremely poor quality of items and basically you cannot return and get money back with very misleading confusing customer service. Also I ordered the item from livingsocial but shipped from OpenSky and they both did not have any record of my purchase (even no order #) so that they were both not responsible for the return?! Stay away from both companies!
Hi Mariko! We’re very sorry to hear that you have been having issues with returning your order. Almost all items sold on OpenSky can be returned within 14 days of delivery. (OpenSky Return Policies: https://www.opensky.com/customer-support?article=2492115) We would like to look further into this issue and try to get it resolved in a timely manner. Please send us a private message with your email address and any other information you may be able to provide so we can attempt to resolve this issue for you.
Slow shipping and no customer service or response to emails. Avoid this company!
Hi Bruce! Our sincerest apologies for the experience you’ve encountered with your recent purchase with OpenSky. All emails that are submitted via the OpenSky website are reviewed and responded to. We would like to have you contact us via telephone so we may get this issue resolved as soon as possible. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week.
I got this for my mother but it was just too small. She loved all the zipped parts and extra pockets but wished it could have been a bit bigger. We will have to return.
I'm very pleased with the decorative bamboo cutting board.
It's very nicely crafted and will make an excellent decorative addition to my kitchen.
If ALL of your offerings are this nice... I'll be back for more!
Ordered two 18k gold plated heartbeat necklaces, received two "best friends" necklaces. No Order number inside or outside packaging; no confirmation email; but they sure did charge my credit card. Contacted Customer Support and could not get any help due to no order number. DON'T BE A VICTIM!
Hi Brenda! We’re extremely sorry to hear about the ongoing issues you’ve been encountering with your recent purchase! Please send us a private message including your email address and we will look into your situation anew. Based on these circumstances you described, we should certainly be able to do more to assist you with this matter.
I find the product I purchased was misrepresented. The bag I purchased is so small that it is only large enough for my great granddaughter who is not even one year old yet.
Hi Darlene! Our sincerest apologies for the issues you faced with the sizing of an item you purchased on OpenSky. For immediate assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. If you would prefer to speak via email, please go to the following: https://www.opensky.com/content/contact-us. We look forward to further assisting you with this issue!
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
OpenSky is proud to be a Google Trusted Store.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marti! We’re very sorry to hear about your experience with your purchases made on OpenSky. We would like to look into this issue further so we may address this issue thoroughly with the merchant who had not fulfilled your orders. Please private message us your order number along with your email address. Based on these circumstances you described, we should certainly be able to do more to assist with this matter.