OpenSkyReviews 2,296

Hi Jamal! Our sincerest apologies for the inconvenient shopping experience you have encountered. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, sometimes there are issues with purchases, we try to address these issues as they arise. Please send us a private message including your email address and order number so we may ensure that your issue is handled as promised.

Hi Sandra! We are sorry to hear you were not satisifed with the quality of the items you orders recently. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to assist with any issues which may arise. Generally speaking, if you wish to return an item, you will be responsible for the shipping costs as described in our return policy here: https://www.opensky.com/customer-support?article=2492115. However, that is not the case if an item is damaged or otherwise not as described. In any event, if you are in need of further assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi Margaret! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues of this nature which may arise. Most items available on the OpenSky marketplace can be returned for any reason within 14 days of receipt, but items listed in certain categories (such as initimates) are generally not returnable. The return policy associated with any item can be reviewed under the “Return Policy” tab of the product ad page. Please send us a private message containing your order number and email address and we will review your situation anew. It is possible we will be able to make an exception if there was an issue with the sizing of the garment. Regardless, we appreciate you taking the time to share your feedback with us.

Hi Sharon! We are sorry to hear the fast charger you purchased did not meet your expectations. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to resolve this issue in the best manner possible.

Hi Ross! We apologize for your recent negative experience. It is good to hear you have since received your refund, but we regret that you find the additional promotional emails you are receiving bothersome. If you would like to change your email preferences, just mouse over your name in the upper-right corner of your account and select the “Email Settings” option. From there, you can either opt-out entirely or reduce the frequency of the promotional emails you receive. If you need any further assistance with this matter, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi John! Any payments made for products offered on OpenSky are one time payments, but we will be happy to help explain why your are seeing this. As soon as you make your purchase, our system will confirm that you have the funds available and place a temporary hold on those funds. Then, once your item has been marked as shipped, we will capture those funds, at which point the payment is complete. Some payment providers will label these temporary authorizations as "recurring payments" and label them as such, and that must be happening in your case. We apologize for the confusion surrounding this matter.