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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Ordered 3 of 200 led outdoor starlight that you put over trees.(about$80)
Chrged right away, shipping info came a couple days later but it took weeks to be delivered with totally different junk items - tiny bbq clip light size of your finger- which looks like a garbage in a broken little paper boxes shipped in a thin plastic shipping bag with no padding from China. Most hideous package ever. I shipped them pack last week. I'll see what they would do. I had to get a box and tape and traveled to ups. So they better refund right away. Be aware of this website.
First of all, there''s a reason they don't have a Reviews link on their home page. Secondly, look at the only positive reviews here. FAKE! I ordered makeup and was sent an automated "your order has shipped" email. Here I am a week later and the tracking info says the shipment hasn't made it to the post office yet. Sent customer service and email and only got an automated message. RESIST THE TEMPTATION OF CHEAP PRICES. It's a scam folks.
Hi Chelsey! We are sorry to hear about the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will assist you with this as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right. Also, we are absolutely not operating any sort of “scam” and none of our reviews are fabricated.
I bought this for my son but he has trouble hearing the phone calls and the other person can not hear him.
Hi Sandra! We’re sorry to hear that the item you received is not working. For immediate assistance with your issue, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. If you would prefer to speak via email, please go to the following: https://www.opensky.com/content/contact-us. We look forward to assisting you with this issue.
I purchased a small leather shoulder bag. Just what I was looking for. Came in a timely fashion and I love it!
I was disappointed in my recent order of "wine botttle" umbrellas. All the boxes, shipped in one bag, were mashed in the mail, making them shabby-looking to give as gifts. Also, since I had reward points, they were supposed to be discounted to about $ 21.00 apiece. I was charged $25.00 each. I will no longer purchase from Open Sky. I am extremely disappointed with my order.
Hi Joann! Our sincerest apologies for the difficulties that you have been facing with your recent order! OpenSky hosts thousands of different shops and each merchant fulfills their own orders, we are always happy to help with any issues of this nature which may arise. For immediate assistance with your issue, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. If you would prefer to speak via email, please go to the following: https://www.opensky.com/content/contact-us. We look forward to assisting you with this issue.
I so wish I'd read the reviews before ordering via open sky. Absolutely the worst online shopping experience ever and no competent customer service. Save yourself a lot of time and money (charged for item never shipped or received) don't order just go to a more reputable site
Hi Erika! We’re very sorry to hear about your shopping experience. Please send us a private message describing the issues that you encountered along with your email address and order number. This is to ensure that you are further assisted successfully. Based on these circumstances you described, we should certainly be able to do more to assist with this matter.
I ordered 2 items and receive one right away. They gave me a credit for the other item because they could not get a response from the seller after it was weeks late. It finally showed up and I told them they could charge me for it again because I wished to keep it. Very responsive.
This place is a rip off. They change the price on there items everyday. Even if you haven't received the item yet they will not reimburse the difference.
Hi Ellen! Our sincerest apologies for your experience! It is not in our intentions to not provide satisfactory customer support. Our promotions change almost daily, and unfortunately we're unable to honor any past/current promotions that have ended or began since you placed your order. If you "love" the product, we'll send you an email the next time the item goes on sale, so you can snatch it up before the sale ends. For more information regarding our Credits and Promotions, please go to the following link: https://www.opensky.com/customer-support?topic=961315
I bought a so called ORIGINAL SAMSUNG HIGH SPEED WIRELESS CHARGER(Retail $69), it was a no-name, knock off cheap charger that looks like something you can get at a 99 cent only store. It took 3 weeks to get, then they played dumb and said they would contact the seller (which was probably just them), and said same when I complained about it when I received it. And got no refund now 8 days after I returned it, so I cancelled my credit card charge. SCAMMERS, government should look into this (Not the same one's who looked into Hilary).
Hi John! We apologize for the difficulties with your recent order. Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. Based on these circumstances you described, we should certainly be able to do more to assist with this matter.
I bought some "bamboo sheets" supposedly from Royal Boudoir on a special with LivingSocial. I trusted them because of that relationship. However, the first set was "lost" and the second set arrived without the Royal Boudoir label and despite saying bamboo, they were 100% cotton. I got in touch with their customer service - which helped me quite well with finding the "lost" sheets however, they were not particularly sympathetic to my concern that they are dealing with unreliable vendors. I think I was speaking to computers, actually. They did not seem to have any concern that they are a distributor for at least one misrepresenting or actively fraudulent vendor.
Hi Amy! We’re very sorry to hear about your experience with your recent purchase. Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. We look forward to working with you to make things right.
I ordered a set of 1800 thread count sheets. They are so thin you can see through them. I don't think they are even 200 thread count. I had to leave town on family business soon after the package arrived and I missed returning the sheets within the 14 day return policy. I asked for an exception and they would not and refused to accept the return of them.
NEVER AGAIN WILL I ORDER FROM OPENSKY OR ANY OF THEIR AFFILIATE COMPANIES!
Hi J H., We apologize for the difficulties surrounding your recent order. OpenSky hosts thousands of different shops, and the standard 14-day return policy is part of the agreement we enter with each of our merchants. In the event a return is requested outside the stated return period, we can certainly encourage the merchant to make an exception, but we cannot require that they do so. In any event, please send us a private message including your order number and email address, and we will be happy to look into your situation anew and see if there is something more we can do. We appreciate the constructive feedback nonetheless.
I was shipped a defective product. Open Sky couldn't get their supplier to reply to the replacement request so their response was; We apologize, but there's nothing we can do. Some day this response will probably be in a textbook demonstrating how to lose customers.
I bought the wireless headphones. The sound is great, they were priced right, and most importantly they fit well in my ears. Very happy
Quality was fantastic for the price. Love my necklace.
I love the products I have purchased from Opensky. Some jewelry is smaller than I expected. But love everything I have purchased.
I am disappointed in the quality of this product. The fabric is soft, but construction is below par. I washed them and put them on the bed. As I said the fabric is soft, but hot. The polyester does not allow the fabric to breath. I was so hot 5 minutes after getting under, I had to kick off all the covers. I would not buy these again. Cotton, "the fabric of our lives", forever.
Hi Dawn! We are sorry to hear you found the bamboo blend sheets you purchased to be too warm. We actually have many different cotton sheet sets available on our site as well, and you view them using the following search: https://www.opensky.com/search?q=cotton+sheets. We will also have many specials going through the holiday season, and we hope you give us another try in the near future. Regardless, we appreciate you taking the time to share your feedback with us.
I use these when I work out. The sound is good and it is cool not having to worry about a chord getting in the way as I lift.
Please do not buy from OpenSky. Sizes were all wrong and returns were terrible. I returned 9 items and only got credit for 7... and THAT took a month! PLUS they take $5 - $10 shipping off your return! Never will buy from them again!
Hi Julie! Our sincerest apologies for the issues that surrounded your recent purchase. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues of this nature which may arise. Please private message us your order number along with your email address. We should certainly be able to do more to assist with this matter.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rachel! We are sorry to hear about the issues with your recent order. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to assist with any issues which may arise. It sounds like you already have the returns process underway but, if you need any further assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.