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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Their products are nothing like they advertise. Their return policy is BAD BAD BAD. I bought a Bluetooth fitness tracker for $24.99 and am STUCK with it. It was for my daughter for Christmas and when I opened it the wristband will not hold together. Now I am out all this money for WHAT? Stay away from them. They will not take it back because it has been over two weeks since I purchased it. Product was also a piece of junk.
I thought the shirt looked cute. After them sending me free promo code after promo code I decided to try them out.
OH MY this shirt is $#*!. I mean fabric, size. Doesn't even look like what the picture showed. DOB"T BUY THEY ARE A SCAM!
Hi Susan! We’re very sorry to hear about the issues you’ve encountered with your recent purchase. If you would like to look into your return options, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us
14 day return policy. They overcharge for returns too. Bought a shirt from them and it was the wrong size. There was no tag at all on the shirt for washing instructions and the material was LOW grade polyester. They sell the same item through Amazon at a third of the price and you will be dealing with an upstanding company. Live and learn I guess. Just wish I would have read the reviews on the company before I made the purchase. UPDATE. SPOKE WITH COMPANY AND ARE SUSPOSE TO ISSUE A REFUND. WILL UPDATE AGAIN IF THEY REFUND AS THEY SAID.
Hi LC! We’re very sorry to hear about the inconvenience revolving around your return. Please send us a private message describing the issues that you encountered along with your email address and order number. This is to ensure that you are further assisted successfully. Based on these circumstances you described, we should certainly be able to do more to assist with this matter.
It appears that Open Sky has several other branches. It gets confusing.and the insistance that I give a current password to my Facebook account does not work unless I change it. I gave a password for Open Sky and guess what? That does not match with my email address either. Why is it so hard to order from You? I just dont have the time for this
Got my earrings fast, they were much smaller than I expected but you get what you pay for.
Got just what I wanted for a great price and I got the shipment quicker than it said. Very happy!
This is the worst online vendor I have ever encountered. Unlike anyone else I have ever dealt with, they have a 14 day return policy and exclusions to keep you from making returns. Do not buy anything from them. Use Amazon. It is safe and honest.
Hi David! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and the 14-day return policy is part of the agreement we have with our member merchants. We are happy to request exceptions after that time but, ultimately, whether or not to grant an exception to the stated return policy if up to the merchant in question. It is absolutely not our intention to deny shoppers the opportunity to return items they have purchased. In any event, please send us a private message including your order number and email address and we will be happy to review your situation anew. Regardless, we appreciate you taking the time to share your feedback with us.
Very easy to navigate the site. Have order a few items and have to say so far everything looks even better than pictured, plus great pricing. Have been extremely satisfied.
Love the purchase, but have to return. Received the iPhone 7 plus and I need just the iPhone 7
Hi Jenny! We are sorry to hear the phone case you received was the incorrect size. In order to return this item, just visit the Purchases page within your account and click the “Need to return this item?” link next to the order status. Alternatively, you are welcome to contact us, and we will reach out to the merchant and look into arranging an exchange for the correct size. For further assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right.
Starting last week, they started spamming my college email address that I haven't used in a year or two, which is set to forward to my normal email. Never heard of them. A quick look at their merchandise and its all cheap but overpriced Chinese knock offs.
I love how I've gotten over 16 emails in the past week. God bless Gmail's filters...
The emails start with saying I have $150 credit, and then a $250 credit. Honestly, who's their email marketer? Hopefully, not too many people fell for this crap.
Hi MS! We’re sorry to hear that you’ve been receiving unwanted emails from us. It would be our pleasure to further assist you with this issue! Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us
I ordered a few things for Christmas on October 7 but one of the items just arrived a week ago and I need to have credit to send it back. It was a watch and the instructions were in Chinese and I won't give it without English. I chatted with your company and David was very rude just said no return. HELP!
Hi Mary! We’re sorry to hear about your experience with your recent purchase. We would like to look further into this issue. Would you please private message us the order number followed by the email address associated with your account? We look forward to further assisting you!
My Daughter loves this sweatshirt. High quality print job, sweatshirt is of good quality. Thanks it's the perfect gift for my One Directioner.
Two of the four items I have ordered from Open Sky never arrived. Big hassle trying to track them but did get my money back for the cashmere jacket that I really wanted. The other two items a striped dress and a phone case were terrific and arrived promptly without delay. Still batting 50% not sure it is worth the hassle. Goods are nice but prices are jacked way up and then discounted so the end value is just about right on no real savings.
Hi Dawn! We’re very sorry to hear about the issues you’ve encountered with your recent purchase! We would like to look further into this issue. Would you please private message us the order number followed by the email address associated with your account? We look forward to further assisting you!
You can block them, you can make new rules they will be in your inbox! EVEN IF YOU HAVEN'T SUBSCRIBED! They just boughg your email and spam you like hell!
Hi John! We’re sorry to hear that you’ve been receiving unwanted emails from us. It would be our pleasure to further assist you with this issue! Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us
First and last purchase. Ordered a phone case that was similar to the quality of a toy phone case for a play toy phone for a child. Horrible quality. Biggest waste of money! I cant rate this product low enough. I will never buy from again if this is the quality of products they are selling.
Hi Karen! We’re sorry to hear about your disappointment with your recent purchase! For immediate assistance with your issue, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. If you would prefer to speak via email, please go to the following: https://www.opensky.com/content/contact-us. We look forward to assisting you with this issue.
FIRST TIME buyer, bought a HALF little back pack. PICTURE showed the item COVERING most of the ''back'' of an adult... this came and it maybe fits a barbie doll. COSTS $25. They want the ORIGINAL SHIPPING AMOUNT AND $11.61. SO IN ESSENCE. They make it so you WON'T RETURN IT. You won't get any MONEY back. GARBAGE PEOPLE..
Hi Wendy! Our apologies for any inconvenience caused regarding your recent purchase. Generally speaking, if you wish to return an item, you will be responsible for the shipping costs as described in our return policy here: https://www.opensky.com/customer-support?article=2492115. However, that is not the case if an item is damaged or otherwise not as described. In any event, if you are in need of further assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from: https://www.opensky.com/content/contact-us
Ordered a Western Cardigan in size S. Picture showed a beautiful cardigan that said it was knitted. The one I received wasn't anything close to the picture, with cheap material and the size a child would wear. No knitting in this material at all. It showed it came down to the knees and the one they sent barely covers the hips. I am so disappointed and it sucks that shipping is charged both ways. Don't ever order from this company! Lesson learned.
Hi Carol! We're very sorry to hear that you were disappointed with the quality of your recent purchase. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to assist with any issues which may arise. Generally speaking, if you wish to return an item, you will be responsible for the shipping costs as described in our return policy here: https://www.opensky.com/customer-support?article=2492115. However, that is not the case if an item is damaged or otherwise not as described. In any event, if you are in need of further assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I love my car diffuser!... BUT... I had to pay my local post office and extra $4-something before they would deliver it. Needless to say I was not happy.
Hi Anora! We're very sorry that you were forced to pay for extra postage when picking up your order from your local post office! We would definitely like to make this up to you! Would you please private message us the order number followed by the email address associated with your account? We look forward to further assisting you!
I've used them once for a phone call and they seem to work well.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Judy! We apologize for the difficulties with your recent order. Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. Based on these circumstances you described, we should certainly be able to do more to assist with this matter.