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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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I had a great time sifting through all the neat offers and categories to find things that i really liked. And so far I have been really pleased with my purchases when I receive them. My only concern is that i tried to use the coupon i received with my confirmation email on another order and it did not change the price at all. I was confused.
I was surprised at the quality of the t-shirt I ordered. Very good quality material and the ink used in printing the design looks like it will last for a while.
I ordered a ring in late November and received a shipping notice along with a tracking number. The tracking results as of 12/27 showed:
Dec 05,2016 08:05 pm Departed Shipping Partner Facility,
USPS Awaiting Item USPS SECAUCUS, NJ, *******
Dec 02,2016 09:13 pm Arrived Shipping Partner Facility,
USPS Awaiting Item USPS SECAUCUS, NJ, *******
This exact same item is still available on their web site (55mulberry.com). The only change has been a rise in price.
I would not be comfortable ordering anything or from anyone associated with OpenSky.com
Order was placed incorrectly. I asked for help immediately after the invoice came up, but it was days before any action took place on your end. By then, the supplier had placed the order, and I was stuck with an incorrectly monogrammed bracelet that is worthless. I'm out $35!
Hi Mary! We are sorry to hear about the issue with your recent personalize product purchase. We have referred your case over to a Customer Love Supervisor to review anew, and she will follow up with you about this matter as soon as possible to let you know whether there is more we can do to assist you with this. For future reference, you will always see a “Need to cancel this item?” link next to each new purchase on your Orders page for at least 4 hours, during which you can cancel the order for any reason before it is submitted to the merchant for processing.
Ordered something on Nov 30th. Kept checking the tracking and hasn't moved since the 3rd. E-mailed company and they are trying to contact vendor. Not a good experience with my first order. Probably will be my last. Had no idea company is from China. Wish I would of known.
Hi Kathy! We are sorry to hear your order is taking longer than you anticipated to arrive. Most of our member merchants ship from within the United States, but those who are not are required to meet the same shipping expectations. Please continue to work with our Customer Love team on this matter, and we will do our best to determine a more current status update as soon as possible. We appreciate you taking the time to share your experience, even though it has not been good, as well.
Order two sets of hot pads with different names they came in with one name chatted with someone on line with customer service they were not helpful told me they would get back to me in 24 to 48 hours and the did not!
DONT USE THIS WEBSITE. I thought I'd give OpenSky the benefit of the doubt and ignore the bad reviews, I regret this now. I waited 15 days for a product that was suppose to arrive in 14-20 days, only to find out the product hadn't even reached America yet, nor even left china. This website also constantly changed its prices of products. Don't risk buying from this site.
Hi Mike r.! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant sets their prices and fulfills their own orders, but we are always happy to help with any issues which may arise. If you are in need of further assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we be happy to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Regardless, we appreciate you taking the time to share your feedback with us.
I ordered a two personal gift on 11/28/16 - One was shipped within 4 days as promised and it is lovely - the other is still pending as of 12/9/16 and I have notified who ever types responses over 6 times with no information on when it will be shipped. What I got was because it is personal I can't cancel but I still have zero idea if I will get my gift or not. This is a Xmas gift and I can get zero resolution to anything but standard stalling. I have used OpenSky before but this is maddening now because I can't talk to a human or have a number to complain. Just computer generated stalling. I am extremely upset because I know nothing at this time and it's 12 days going through this stall.
Hi Vickie! We apologize for the difficulties with the personalized item you are still waiting on. OpenSky hosts thousands of different shops and each merchant fulfills there own orders, but we are always happy to help with any issues that may arise. Given that your order still has not been shipped, we have reached out to the merchant about your order, and will update you as soon as we have some additional information to share. We hope to have some news for you soon. It is certainly not our intention to stall, or give you the run-around in any way.
I purchased the burgandy wallet. The one I received was noticeably scratched on the front, and the wallet looked to be of low quality. I sent it back for a refund.
Hi G B.! We are sorry to hear you were not pleased with the quality and condition of the wallet you orders. It sounds like you already have the returns process underway, but we will he happy to help if you need any further assistance with this matter. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will work with you to tie up any loose ends. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
"I am truly a happy shopper with Open Sky. I placed 2 orders with them and both were fulfilled as ordered and on a timely basis. Every item ordered (a total of 9 items on 2 orders) arrived in excellent condition. I ordered early and just waited for each item to arrive. This is a great company! Thank you for all you do!" Order Numbers: ******* (11/25/2016) and ******* (11/28/2016).
I ordered at the beginning of November, and it's December 8-no package. The USPS said they received "pre-shipment confirmation" but never received a package. Yet, I was billed on my credit card for the purchase.
I have emailed Open Sky-no response and even Live chatted with "Srini" who was also zero help. TERRIBLE company and customer service! Currently disputing the charge with my credit card company.
Hi Jennifer! We are sorry to hear that you never received your package that you ordered at the beginning of November. OpenSky hosts thousands of shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arised. Based on the circumstances you described, we should be able to take a couple different apporaches toward resolving the matter. In any event, please send us a private message including your order number and email address, and we will look into your situation anew. We look forward to working with you to make things right!
I ordered the cotton/linen lose fitted shirt. I loved everything about it, the fit was perfect the fabric was great and the color amaryllis was true to the picture. As usual I washed it before wearing and line dried the shirt.
It shrunk... a lot... I was disappointed and realized too late that I washed it in warm water. Even though I live on a disability check and am limited by finances I re-ordered it in all three colors. I was so pleased when the package arrived and I was determined to be careful so I dry cleaned them and the label said I could also handwash in cold water. After wearing all three shirts I hand washed them in cold water and line dried them... they all shrunk... length wise by several inches. They come up to almost my natural waist line. Now I have lovely shirts that are too short to wear as a shirt but I may be able to use them as a type of "sweater"
If you get these be prepared to dry clean them. I have many other linen pieces in my wardrobe and none of them has ever shrunk like this.
Hi Virginia! We are sorry to hear that the shirts you ordered shrunk more than expected. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into how we may be able to help based on the circumstances. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Regardless, we appreciate you taking the time to share your feedback with us!
Open sky says they will get back to you maybe in 24 hrs. They don't
Just get more e mails with deals but no response about my missing order. Of course no phone # to call, I will never order from them again
Hi Mary! We apologize for the difficulties with your recent order. Our email response time has remained under 24 so far this holiday season, so you certainly should have heard back from us by now if you contacted us through the form at https://www.opensky.com/content/contact-us. However, you are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you over the phone. We look forward to working with you to determine what is going on with your order as soon as possible.
Ordered 3 bracelets they were to have different engraving on back. They engraved all three the same and these were my Christmas presents to family who lost loved ones. I will no longer order from this site. As they refused to correct.
Hi Rose! We are sorry to hear that the items you ordered were engraved incorrectly. According to our records, your situation has already been shared with one of our Customer Love supervisors, and we have proposed a solution that we hope will make things right. If you need any further assistance with this matter, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, or follow up with us via your open support ticket. Unfortunately, mistakes do happen on occasion, but we always do our best to resolve any issues that are brought to our attention.
We have not recieved out ear phones and it has been a hassle to file missing package that should be your job as a customer service because you have been paid Ana we have no product yet
Hi Rosa! We are sorry to hear that you have not received your package. OpenSky hosts thousands of different shops and each merchants fulfills their own orders, but we are always happen to help with any issues that may arise. In this case, the tracking number shows that the order was delivered on December 1,2016, and it will be necessary to have USPS investigate the matter before we can take any further action. We certainly regret any additional inconvenience this may cause, but we hope you understand this is intended to ensure OpenSky remains a safe marketplace for buyers and sellers alike.
I ordered the Women's Black Cape Coat in Medium, but I received what seems to be an Extra Small. Tis the season for giving, so I decided to donate the coat to Goodwill instead of returning it to China. There was no receipt of any kind in the package, by the way. If I knew it was going to have been made in China, I would not have ordered it.
Hi Velma! We are sorry to hear the coat you ordered did not fit as expected. For future reference, all OpenSky merchants must have a US-based returns address, and returning the item should not have been an issue if you had decided to go that direction. That being said, we appreciate the spirt you showed by donating the item instead. If you need any further assistance, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Regardless, we appreciate you taking the time to share your feedback with us.
I ordered what I thought was a nice western cardigan (like shown in the picture online) When I received my product in the mail, IT WAS NOT THE SAME AS SHOWN IN PICTURE ONLINE. It was a cheap almost see through material. This is absolute deception. To advertise a product and it not be what you actually sell, it DECEPTION. I will NEVER order from this place again. EVER.
Hi L W.! We are sorry to hear the cardigan you received did not match the pictures. OpenSky hosts thousands of different shops and each merchant provides their own images/descriptions and fulfills their own orders, but we are always happy to help with any issues that may arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and will be happy to assist you in the best manner possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I shop a lot on line and will never shop this site again! They show one price and charge almost double what it should be.
Hi Lori! Our sincerest apologies for the inconvenient shopping experience you have encountered. Prices on items sold on OpenSky do change due to the shipping and handling being added upon checkout, but the prices certainly should not be double what they should be. For immediate assistance regarding our prices, please feel free to reach our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us
I purchased 3 garments. All 3 were oddly sized. For example, on one shirt that was supposed to be an oversized big shirt, fit fine in the arms, but the body of the shirt was cut so small I couldn't even get it on. Another "poncho" type top was fine through the body but the wrist openings were made for a 6 year old. So when I went to return the order, it was somewhat confusing--and they are going to charge me to return these defective items. I have emailed about that, but I'm not optimistic. I wish I'd checked these folks out a little better before purchasing from them. I'll never do it again, that's for sure.
Hi Billie! Our apologies for any inconvenience caused regarding your recent purchase. Generally speaking, if you wish to return an item, you will be responsible for the shipping costs as described in our return policy here: https://www.opensky.com/customer-support?article=2492115. However, that is not the case if an item is damaged or otherwise not as described. In any event, if you are in need of further assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from: https://www.opensky.com/content/contact-us
I thought the plaid shirts were adorable online - well what I got was a total piece of garbage. I ordered an XL so I could wear it with leggings, well it wouldn't even fit my 20lb. Cockapoo! The quality is terrible, threads/strings everywhere. Worst shirt I"ve ever bought online.
Hi Liz! We’re very sorry to hear about your experience with your recent purchase! For immediate assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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Hi Dennis! We are sorry to hear that your order is being held up during the shipping process. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are happy to help with any issues which may arise. Please continue working with our Customer Love team on this and we will do our best to determine what is going on with your shipment as soon as possible. Hopefully it will make it to you soon but, if not, we will proceed to review other resolution options.