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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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I've had a similar experience as others. I ordered 3 mermaid blankets on Dec 3 and they said it would be delivered in 10 days. Today is Dec 22 and there has been no movement on my order since they entered it on Dec 7. My Christmas gifts are screwed! It took forever but I finally found a phone number and called because the automated replies are very frustrating.
I purchased a top with lace decor on sleeves. I ordered a 2-X as I like my tops to fit loosely. When I opened it up it was maybe a Small/Medium. The material was like a thin t-shirt material that had no stretch to it whatsoever. I emailed them to let them know of my dissatisfaction and that I want to return it. They sent me a return label and said I have to pay $7.80 shipping which will be deducted from my refund. Mind you, I already paid $2.99 shipping & $1.99 handling. It is going UPS ground 15 miles from my house. I live in the ******* zip code area and it is going to the ******* zip code area. I will NEVER purchase from them again.
Hi Arta! We apologize for the difficulties with your recent order. As stated in our return policy at https://www.opensky.com/customer-support?article=2492115, if you must return an item because it was misprepresented or is otherwise not as described, you should not be responsible for paying either the original or return shipping. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do out best to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right.
I ordered a shirt from them. The L was to small so I figured a 2x would work. It came the other day and measured the two. Same exact size. I wasted money not only on one but I bought another and wasted money again. Not even worth sending back! Never buy from this junk store
Hi Janet! We’re very sorry to hear that the items you received were the incorrect sizes. It would be our pleasure to assist you with this issue! Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us
I ordered 2 smart watches on nov. 30th. I received one in a little over a week. The second one has not arrived yet and i can't seem to get an answer from open sky. The tracking has changed from entering customs in n. Y. to being prepared for shipment from china. I have been told the carrier has been changed due to these kinds of problems but although i've paid for it i can't find the status of my order. Getting no response and need information which i'm not getting.
Hi Joyce! We’re very sorry to hear that your issue has still not been resolved! Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. Based on these circumstances you described, we should certainly be able to do more to assist with this matter.
I ordered a smart fitness watch which was to have call functions, watch functions, pedometer, alarm functions, heart rate monitor. It had none of these functions. The item would not even charge up. Their alleged retail price was 250 dollars and they marked it down to 35 dollars. It was not even worth that much since it did not even work. It took ten days to get this worthless piece of merchandise delivered
Hi Timothy! We’re very sorry to hear that the item received arrived defective! For immediate assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us
My order from OpenSky didn't arrive after the specified time-period. I contacted Customer Service and Srini, one of OpenSky's outstanding customer service agents, followed up with the merchant, shipping status and resolved the concern to my complete satisfaction. My order was re-shipped from the merchant and arrived in less than a week... in plenty of time for Christmas. Keep up the good work, and MERRY CHRISTMAS!
I was very surprised when the item showed up much faster than I expected it. However the wire was coming apart and I have to play around with the connector to get it to work in both ears.
Hi David! We’re very sorry to hear that the item you receive is not working as expected! For immediate assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us
Bluetooth ear phones worked great. Excellent sound, very comfortable. However, when I opened tab over charging port it ripped off. Wires in port were exposed and charging plug did not fit in. I retried listening through device and it no longer worked. I am hoping this was just a one-off defective product, as I did like it very much. It would be great to get a replacement.
Good price, fast shipping item worked as described.
I purchased a stripped top in extra large. I was unaware that it would come from China. When it arrived, it smelled strongly of Chemicals. It is also more like a size 4 (small) then an extra large.
There was no documentation with it, so nowhere to send it back to.
I will throw it out and will never purchase from this site again.
Hi MaryJo! We are sorry to hear you were displeased with the top you orderedrecently. If you would like to return the item, just click the “Need to return this item?” link for the item on your Orders page, and you will be taken through our hassle-free returns process. If you would like additional assistance, you are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Regardless, we appreciate you taking the time to share your feedback with us.
My order tracking has been saying in transit for 8 days now. I contacted the USPS and they are telling me the package hasn't even been scanned in a USPS facility as the order tracking info states. Sadly there is no customer service number, only email. Never again with this company. This was a birthday gift for my husband and his birthday is tomorrow
Hi Brenda! We are sorry to hear your order appears to be stuck in transit. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to assist you. We look forward to working with you to resolve this issue in the best manner possible.
I wish I had read the reviews before I purchased this cheap cell phone wallet. The zipper is broken it will not move, and they want me to take a picture of it before they will take it back. I am a senior I don't have a clue how to do that. The wallet is very cheap looking and made very poorly. Don't order anything form this place as you can see from the other reviews I wish I had read first.
Hi Linda! We are sorry to hear of your disappointment with your recent order. In the event an item is damaged or otherwise not as described, a picture may be required to demonstrate the problem to the merchant as we work toward the best possible solution. However, if you would simply like to return the product, you should be able to do so on your own, without even needing to contact us. Just click the “Need to Return this Item?” link next to the item on the Purchases page within your account and you will be guided through our hassle-free returns process. Otherwise, please continue to follow up with our Customer Love team about this matter and we will be happy to continue working with you until the issue is resolved. You can call us directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week.
I order a very specific product and you substituted the same type yet the product is different. Never contacted me to see if it was acceptable. It was also quite expensive to ship. I have already contacted someone at your company. And they asked for a picture which I can't do.
Hi Judith! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant sets their shipping costs and fulfills their own orders, but we are always happy to help with any issues which may arise. In the event an item is damaged or otherwise not as described, a picture may be required to demonstrate the problem to the merchant as we work toward the best possible solution. Please continue to follow up with our Customer Love team about this matter and we will be happy to continue working with you until the issue is resolved.
If I could give no stars I would. This is crazy! I always read reviews before ordering anything this time I didn't until now. Very upset out of money and still no shirt. I have emailed three time and no reply to help. Its a shirt it SHOULD HAVE BEEN HERE!
Hi Andrea! We’re very sorry to hear that you have not received your order as of yet. For immediate assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. If you are still having issues with getting through via telephone, please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. Based on these circumstances you described, we should certainly be able to do more to assist with this matter.
I received damaged sheets and sent photos to verify. Still waiting on a response. Very annoyed!
Hi Linda! We’re very sorry to hear that you received a damaged item! Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. Based on these circumstances you described, we should certainly be able to do more to assist with this matter.
I ordered bamboo sheets from them for 50% off. Yay!. When the sheets arrived, they were packaged as bamboo, but the feel and the label indicated polyester. I tried to return and could never get through to customer service. Never again!
Hi Pamila! We’re sorry to hear about the sheet set you received not being as advertised! For immediate assistance regarding our prices, please feel free to reach our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week.
Open Sky sent me an email stating that my order was shipping - but I had NOT placed an order! It's impossible to get through on their customer service line because it's a series of adds (probably more scams).
Don't order from this place!
They said in the email that order could be cancelled if it wasn't in process, but it had already been shipped by the time the email was sent!
Hi Holly! We’re very sorry to hear about the recent issues you’ve encountered with an unauthorized purchase. Please send us a private message that includes your email address and order number. As soon as we receive this information, we will investigate this issue further.
I orderd the Softlaser Plus through Living Social Paid $103.41. The claimed it was delivered at my front door. Never got the item. Called living social and was told that it was sold by Opensky and they cannot do anything about it. So i lost my money and still have no product. Had i known that the product was sold by Opensky i would never have purchase it. Bought a iphone case from them and it fell apart before i put it on. They sell knockoff barnds not the real thing. Buyers Beware.
Hi Geeta! Our sincerest apologies for your recent purchase issues! Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. Based on these circumstances you described, we should certainly be able to do more to assist with this matter. We look forward to assisting you!
I placed an order on 11/30/16 and was told that estimated delivery was in 10 days. Here it is 12/12/16 and nothing! Can't find anything out about tracking because it continually says that it is "in transit" since 12/3/16--doesn't even say where it is in transit to or from. Sent an e-mail but no effective reply. DONT USE THIS SITE--total ripoff--wish that I had read reviews before ordering!
Hi Meg! We’re very sorry to hear that you have still not received your order. Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. Based on these circumstances you described, we should certainly be able to do more to assist with this matter.
Ordered 2 shirts weeks ago. Only one arrived and it's a cheap piece of crap. No phone number listed on the website fior order inquiries. No idea where the other shirt is but I expect I will never see it. Filing a claim with my credit card company. Do not order from 'Open Sky'!
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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Hi Dolores! We are sorry to hear your recent purchase was not delivered on time. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues which may arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do out best to assist you as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.