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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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I will NOT use opensky again. When questioned them about two items I did not receive on an order, they sent me the same "clone" response a number of times. NO human interaction or help. So very, very disappointed. I would NOT recommend them at all!
I ordered air of earrings and paid $55.00. I received them and thought I was satisfied. They then started sending emails for the same earrings for $20.00. I called for either a $30.00 refund or merchandise credit. They explained I had to return the earrings and repurchase them at the lower price. I promptly returned them and waited weeks for my refund. After multiple emails, I was told the refund was forthcoming. I did receive a portion of the refund for $40.00. The stole $15.00 from me. Beware of Open Sky, I consider their business practices unethical. I am out of $15.00 and no earrings. You have to spend so much time listening to explanations that make no sense. So I would advise you to be sure you want the item and then wait. After a few days it WILL be reduced. Their business model sucks. But I am sure they are benefitting from stealing money from customers.
I ordered an xmas gift on Dec. 13th, on Dec 16th I got a tracking number that the USPS said they don't have. I called them and was told the only thing done was the label. On Dec 23rd I was told it would arrive on Dec. 27th. It has been in route according to there tracking number. I looked up the locations and they are all within 11 miles of each other. It took 10 days to go 11 miles, and now 4 days to go 350 miles. I went on BBB to see if they have any issues. 46 reviews, 1 good all the rest bad. After ready reviews I will be lucky if I get what I ordered and if it does come will it even work.
Hi David! We are sorry to hear your recent order is taking so long to arrive. It sounds like your order is already in the hands of the shipping carrier and on its way to you at this point, but we will be happy to review your situation further and see what we can do to help. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. If your order does not reach you for some reason, we would certainly make sure you receive a full refund.
I ordered a set of essential oils and upon receiving my package, noticed how insanely wonderful it smelled. As I began to open it I realized that one of the battles had to have leaked, and sure enough the tuberose leaked and permeated through the cardboard package. I was very excited to have this set and still love the product, but am a bit upset that the one bottle I was excited most for was the one that leaked.
I had a question about a specific shipment. Response was very quick and informative.
According to the tracking, one of my purchases was delivered to an address in COLORADO! I live n Florida.
I've only received one of 5. Three were ordered on 12/12 and are still in transit. NOT HAPPY and no customer phone number
Hi Paul! We apologize for the difficulties with your recent orders. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to assist you with these outstanding issues. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to resolve these issues in the best manner possible.
I ordered a mermaid blanket on December 2. It's December 21 and it's still in Florida at the origination point... multiple emails to Open Sky and ALWAYS a canned response. NEVER AGAIN! One star is too good for this rip-off... STAY AWAY!
Hi C B! We are sorry to hear the blanket you ordered still has not arrived after such a long time. It sounds like your order is stuck in the shipping carrier’s hand and, provided you are already in touch with our Customer Love team about this, we are likely already doing everyone we can to resolve this issue. If you are in need to an update, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will be happy to check on this for you. If your order cannot be fulfilled for any reason, we will certainly be able to provide you with a full refund.
The product is cheap and they charge you return and charge you the original shipping cost. DO NOT ORDER FROM THEM!
Hi JJ B! We are sorry to hear you were unhappy with your recent purchase. As described in our return policy at https://www.opensky.com/customer-support?article=2492115, it is expected that you would need to cover the original and return shipping unless the product was damaged, non-functional or otherwise not as described. If you feel the item falls into one of these categories, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Regardless, we appreciate you taking the time to share your feedback with us.
They take your money - ship you the wrong stuff - then they don't answer you. TOTAL SCAM. Save your money and go somewhere else to buy.
Hi Cassi! We are sorry to hear you did not receive the correct product and have had a difficult time getting in touch with us. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues which may arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to helping you resolve this matter as soon as possible.
OpenSky online retailer is so disappointing and fraudulent. They claim you have "free credit" to use after you make a purchase which in reality is being deducted from your bank account without your consent.
The original item I paid for and found on this site was never delivered. But all the "free " items which I had to to pay for was NEVER delivered. You have to pay absurd amount in shipping fees to send the items back, the worst part is on top of that they CHARGE you a fee over $8.50 plus to return the "free item". How do business like this still exist? I feel beyond violated and taken advantage of. It's annerving the USA supports such fraudulent business ethics.
Hi Sue! We apologize for the confusion surrounding our credit events. OpenSky hosts thousands of independent merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will be happy to discuss this further and check the status of the items you ordered. We are very deliberate about making sure the portion of any purchase that is covered by our credits and the amount that will be charged to your payment card are clearly itemized during checkout, and it is unfortunate to hear you were taken by surprise.
Have a order I never received. Had terrible time getting to customer service. It was for furry fingerless gloves. Whats up with that/
Hi Shirley! We are sorry to hear you have not received the gloves you orders. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues which may arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We hope to be able to track down what is going on with your order as soon as possible.
I place an order on November 26, just received on December 19. Item is nothing like shown in the picture. No where on the website does it tell you how to return.
Hi Trish! We are sorry to hear the item you received did not match the picture. In order to return the item, just click the “Need to return this item?” link for the item on your Orders page, and you will be taken through our hassle-free returns process. If you would like additional assistance, you are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I bought a water resistant 'fit bit' style fitness band. Water did get into it & ruined it. It was after the 14 day return period. Opensky said I could return it but the company won't let me. Not happy!
Hi Johanna! We are sorry to hear that the fitness watch you purchased broke after being exposed to water. Please send us a private message containing your email address and order number, and we will look into your situation anew. Provided we approved the return of the product, our member merchant you purchased it from should not be able to reject the return unless the circumstances surrounding the return were misrepresented or other foul play was involved. Hopefully there will be more we can do to help you resolve this matter.
Instead of having a generic message sent, it would be best to have an actual human respond. I have been waiting for half of the order I paid for and shipped for a month and can't make a return because where the bot is directing me to print a label is not there.
Hi Jessica! We apologize for the difficulties with your recent order. Although we do send out auto-acknowledgements which contain information which may help, our Customer Love team also reviews and replies to any inquiries where further assistance may be required. If you have not heard back from us yet, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to assist you with this matter as soon as possible.
Worst product I've ever ordered! Cheap material! Shirt had fringe that was cut with scissors and no stitching! Raveling all over extremely cheap material! Will never order from OpenSky again!
Hi Tammi! We are sorry to hear you are displeased with the quality of the shirt you ordered. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will be happy to review your options with you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to resolve this issue in the best manner possible.
Recently purchased frome 2 different suppliers and had great experiences. The jewelry products were exactly as advertised, payment was easy and they each arrived quickly. One order was not the correct item but I was able to contact the vendor and everything was handled with delay. Great experience, will definitely return to OpenSky and have recommended to my friends. Thank you all so much!
I order ed something from this company since Dec14th. I received tracking with is fake because there is no movement when you track it. When I call customer service they give you the run around. It is not Dec 20th and still nothing. I requested a full refund back. I will never recommend this company. This company is not a legitimate company it is a fraud.
Hi Brenda! We are sorry to hear about the difficulties you are experience with your recent order. Generally speaking, orders of non-custom products purchased on OpenSky must be delivered within 10 business days, and orders for custom products should be delivered within 15 business days, so there is still plenty of time for this item to be delivered within the stated delivery time. However, if the item does not arrive within this timeframe, we would absolutely be able to provide you with a full refund. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will be happy to discuss this with you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Easy ordering easy pricing very prompt im very pleased
I ordered genuine amethyst sterling silver earrings and received cheap looking black earrings, doesn't look anything like what I was supposed to get and I haven't even received the ring I ordered yet... hopefully it gets here before Christmas and hopefully it looks like the picture :(
Hi Leigha! We apologize for the difficulties with your recent orders. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to assist you with any outstanding issues. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered a sweatshirt that was stated as a hoodie sweatshirt in the description. I received the shirt and it is not hooded. I emailed customer service right away and I have not heard back from anyone. Said it would be 1-2 days but considering it's this close to the holidays you would think they would have extra people? Need this corrected before Christmas!
Hi Tracey! We are sorry to hear the sweatshirt you received did not come equipped with the advertised hood. According to our records, it appears that we have already been able to work with the merchant to get the correct item on the way but, unfortunately, the tracking indicates that it will arrive just after Christmas. If you need any additional assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to assist you further. Regardless, we appreciate you taking the time to share your feedback with us.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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Hi Vicki! We’re very sorry to hear that your order arrived damaged! For immediate assistance with this issue, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us