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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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I bought a set of cell phone camera lenses that were described as "universal" but they wouldn't fit my husband's Android. I asked for a refund, but I would have had to pay about $8 of the $13 cost for a return label. I wrote several times about this, but each time got a canned reply. Won't use them again.
I ordered a smart watch as a Christmas gift for my wife; when it was opened, it did not work. I attempted to reach someone on the phone to discuss a return because it was past the 14 days and I was never able to reach a human being. I have emailed them and no one has returned my email. This place is a scam and I will let everyone I know never to order from OpenSky. It is fine if your policy is not to do returns past 14 days, but to put a phone number out there that goes to endless advertising is just wrong. OpenSky is what is wrong with todays retail.
Hi Jess! We are sorry to hear the fitness watch you ordered is not working properly. If you already sent us an email from https://www.opensky.com/content/contact-us, you should definitely have heard back from us by now. However, you are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you over the phone. Our phone line does not contain any ads, so it sounds like you must have dialed an incorrect phone number previously. We look forward to working with you to make things right.
I ordered sheets on December 20th to be delivered on December 28th... nothing! Checked my order with no information. I emailed opensky "customer service" only to receive automated emails telling me how to find out what I need to know... I am not stupid and have done all of this... no information anywhere! Finally I get a "person" who says they have checked with their "merchant" and are awaiting a reply... what?!? How about an immediate answer! Who are they dealing with here...! I will not order anything ever again from this site... EXHAUSTING! Maybe I'll get my sheets or just get the bank to reverse the charge as this is too much! Details to follow...
Hi Cecelia! We are sorry to hear that you did not receive your sheets in a timely manner. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. It sounds like you are already working with our Customer Love team on this, but you are also welcome to call us directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will be happy to check the status of your situation. Rest assured, we will absolutely make sure you receive a full refund if your order cannot be fulfilled for any reason.
I placed an order with OpenSky on the 26th of December and received it yesterday the 30th of December. I like most people do not write when I have a positive experience unless I receive an email to rate the business. I decided to write a review about OpenSky because I almost cancelled my order when I read all of the negative reviews on Sitejabber. The reviews reminded me of experiences I had in the past with other businesses that did not follow through after paying for products. I absolutely had no problem with OpenSky. I had even emailed them with a question about the warranty of the item I was purchasing and received a response very quickly. I do not know if OpenSky deals with 3rd party sellers and that is the reason there are so many negative reviews, but I felt compelled to express my positive experience with them. I was very happy and completely satisfied with purchasing from Open Sky and would not hesitate to do business with them again.
I have purchased a lot this year from this company. For Christmas, one of the orders contained only one set of earrings when I ordered two. No problem, except I have written two emails and still have no earrings and no adequate response. I am still missing the earrings and have disappointed a friend for Christmas. This is an unacceptable level of business.
Ordered 2 smart fit minis for christmas. Both are dead wont charge wont turn on. I can see maybe one defective unit. But considering my 2 plus the other 2 I see on the review list seems to indicate a ripoff. I just want my money back.
Hi Belinda! We apologize for the difficulties you are experiencing with the fitness watches you received. If you would simply like to return these items, just the “Need to return this item?” link next to them on your Orders page, and you will be taken through our hassle-free returns process. Please also feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to help you with this. You can send us an email from https://www.opensky.com/content/contact-us if you would prefer as well.
I ordered two shirts from this company and they looked nothing like what was shown in the picture. The quality is terrible. DO NOT order from this company!
Everything I ordered was as described, arrived when said it would be, and I found the items to be quality and very reasonably priced.
Purchased bogo wireless Bluetooth headsets and neither one works. Can't use the call feature and the volume is unstable. Changes at its own will. Terrible purchase.
Hi Sue! We’re sorry to hear that you received defective items! For immediate assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Got the replacements from Opensky, they work. Good customer service at Open sky. Very pleased with the problem resolution
Hi Donna! We’re very sorry to hear that the items you purchased are not working as intended! For immediate assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
My Large top looks like it would fit a small 12 y/old. It is very crummy quality. Gotta be out of China. Now I gotta hassle with sending it back and wonder if it will ever return. Would like a refund instead of more junk. BAD experience.
Hi Lisa! We’re very sorry to hear about your experience with your recent purchase. From the information provided, we should be able to further assist you with this issue. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us
I purchased the "polished playful plaid blouse" from Open Sky and I am extremely disappointed in the poor quality of the product. It is made of very cheap fabric and looks homemade (I've seen better home sewn!). Even at a discount, I expect the quality that the site boasts about. I would return it, but it would cost me to ship it plus they will deduct the original shipping/handling costs. I will never order from them again and will not recommend them to anyone.
Hi Linda! We are sorry to hear you were unhappy with your recent purchase. As described in our return policy at https://www.opensky.com/customer-support?article=2492115, it is expected that you would need to cover the original and return shipping unless the product was damaged, non-functional or otherwise not as described. If you feel the item falls into one of these categories, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I received my initial order 2 wks ago and it was incomplete. I contacted OS customer service who responded w/in 32 hrs & contacted the vendor on my behalf. It's been sev'l days but no word/action yet from vendor. It's the holidays so I'll give it extra time & hope they complete my order. Not a great first experience.
I went on the website and ordered. I kept being knocked off the website or the website wd screw up and I had to start over. The next week I get ten of one bracelet I only wanted one. 2 purses and a number of other things I did not want or was duplicated by the website which was not working. There is no number to call and it says no refunds or returns. Now I have things I didn't want, or duplicate and can't return and wasted a lot of money cause of a website that does not work
Hi Cindy! Our sincerest apologies for the many inconveniences you’ve encountered with your attempts to make purchases on OpenSky! For immediate assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us We look forward to further assistng you!
I ordered bed sheets the Ultra Soft 1800 Collection on 12/*******. Order # *******. I was charged for them but never received them. Its the first time I had a problem with Opensky. And I have bought many items from them.My problem was never resolved by their costumer service department. I might not be ordering any thing in the future.
Hi Frances! We’re very sorry to hear that you did not receive your order as of yet. We are seeing that the merchant confirmed that this order was lost in transit, this forced us to reimburse you for this order. Please note email case: 728685 which gives you more information on your refund that is being processed. We hope the information provided was helpful. Again, our sincerest apologies for this inconvenience!
The Bluetooth headphones seemed to work alright until they started with some static and fading in & out. Like is was out of range. Overall it was just ok. I might go back to my other headphones with a cord.
Ordered late because I could not find one locally. Item arrived in 4 days after order. Did not expect it until after Christmas.
Was really surprised to receive the gift before Christmas since I ordered so late. I ordered more with the coupon.
Scam, ripe off. Never Use them! No return, only got 1 of 2 boxes ordered. Ordered cashew turtles and couldn't eat any of the only 1 box we did receive. Poor quality!
Hi Janice! We’re very sorry to hear that you did not receive your entire order! For immediate assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us
We ordered Copper-Infused Compression Socks size L/XL and they are very small. My husband has small and narrow feet, size mens' 8.5 shoe and he cannot even get these socks on his feet. I now see that we cannot return them even though they are clearly NOT what we appeared to be purchasing on their website. It says they should fit Large/XL sizing:
Men: 912
Women: 1013
This is NOT TRUE, Buyer beware!
Hi Jane! We’re very sorry to hear that the item you received were not sized properly. We would definitely like to further assist you with this issue! Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us
From the business
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Hi Lindy! We apologize for the difficulties with your recent order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to assist you. Although you will automatically receive a reply to make you aware of our self-service returns portal upon emailing us about a return, you should also be able to connect with an agent if you prefer. Regardless, we appreciate the feedback and look forward to helping you resolve this matter as soon as possible.