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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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I bought three items from opensky two blouses both were not what was pictured, one was so extreme I don't believe it was the same top, the one I ordered was flowy at the bottom the one I received had tight elastic the sizes are off extremely small I believe clothing comes from China it is cheap polyester and not what you order! On top of that their return policy is horrible and a total nightmare do not order from this company if I could do a negative star I would do five stars negative!
In my opinion it's too confusing with the "discount dollars"... I have all these "discount dollars" but they aren't valid for any of the items I want. Somewhere you should be able to access ONLY those items that you can use the discount dollars for...
Hi Nancy! If the merchant who sells the product you love takes credits, the product's price will be adjusted automatically at checkout. You don't need to enter a Coupon Code or anything. If the merchant doesn't accept Credits, the product price will appear in black, but you can always click on the product to be sure the price isn't adjusted. (Any applicable discounts will be listed on the side of the listing.) Please keep in mind that each merchant who participates in our Credit Events decides the specific percentage of their products' prices that can be covered by Credits. You can see this on the itemized savings details. If you would like to go over this information further, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I never received my item and in spite of mail follow ups they were not able to help
I had to call my card company to nullifyvthe transaction
This is a scam site do not yse them
Hi! We're sorry to hear that you have not received your item! We assure you that our site is safe and secure. Please understand that there are certainly occasions when shipments are lost in transit, etc. We would certainly like to look further into this issue with you. Please send us a private message that includes the order number and email address that is associated with your OpenSky account. Based on the information provided we should certainly be able to further assist with this issue.
Placed an order and did not like it when I received it. The fabric was cheap! I returned it immediately and was not fully refunded. When questioned was told because I put the reason as "did not like the fabric", it does not warrant a full refund. Are you kidding me! Don't purchase from them, you won't get a refund!
Hi Sharon! We are sorry to hear you were unhappy with your recent purchase. As described in our return policy at https://www.opensky.com/customer-support?article=2492115, it is expected that you would need to cover the original and return shipping unless the product was damaged, non-functional or otherwise not as described. If you feel the item falls into one of these categories, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I was never informed of the 14 day return policy (ridiculous amount of time when there is shipping involved on both ends) and the quality of the merchandise was awful. Filed a complaint with the BBB and filed a dispute with my credit card company.
Hi Mcihelle! We’re very sorry to hear about the issues that you’ve encountered with your recent purchase. We would certainly like to look further into this issue with you. Please send us a private message that includes the order number and email address that is associated with your OpenSky account. Based on the information provided we should certainly be able to further assist with this issue.
Fast shipping. Got beautiful earrings for a great price. Was concerned because they were not in a box but no worries. They are beautiful for my mom for Valentine's Day
From a product perspective, the product was grossly over priced, and very poor quality, that's the bad news... the good news, Customer Service was awesome, the representative was professional, friendly, and kept all commitments he made. Although I was extremely dissapointed with the product I was happy with the service I received from OpenSky, and for the company that sold the product, for standing by their name and handling my concern. I split the difference and gave 3 stars only because I was in happy with the product. I shared with the rep and will share here, if only they allowed for posting of reviews next to each product, like other sites do, would have saved myself a lot of time and trouble.
Hi Irene! We are sorry to hear about the issues you are experiencing with this item. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to assist with any issues which may arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right.
This is the first time that I tried an online business. I was pleased with the purchase and the quick delivery.
You never get the discount price, as they add additional charges so you pay lots more. When you call to complain they blame customer by saying it was time sensitive and your fault for not buying quickly even though price was wrong in the cart. Stay away. Scammers.
Hi Dee! Our sincerest apologies for your negative shopping experience. If merchant who sells the product you love takes credits, the product's price will be adjusted automatically at checkout. You don't need to enter a Coupon Code or anything. If the merchant doesn't accept Credits, the product price will appear in black, but you can always click on the product to be sure the price isn't adjusted. (Any applicable discounts will be listed on the side of the listing.) Please keep in mind that each merchant who participates in our Credit Events decides the specific percentage of their products' prices that can be covered by Credits. You can see this on the itemized savings details. Please send us a private message that includes your email address and order number(s) so we may ensure that you are further assisted successfully. Based on these circumstances you described, we should certainly be able to do more to assist with this matter.
I thought when I ordered this wireless headset that I could leave my phone on the treadmill and go to different areas of the gym. But when I moved just a few feet away, there was static and disconnect. And to return the item would have cost over half the price I paid for them.
Hi Maria! We’re very sorry to hear that the item received is not working as intended. We would definitely like to assist you with this issue. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further.
I ordered the Polished Playful Plaid blouse. Very disappointed, Very poor quality. This was a second chance for Open Sky since I had ordered another shirt from them in the past and was also disappointed. Will not order from them again.
Hi Lori! We are sorry to hear of your disappointment with your recent orders. For immediate assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further.
Purchased a shirt and the seams were all loose, threads hanging all over. The long sleeves were sewn together at the armhole openings, and the top straps were completely off center crooked! It's crazy how poor the quality was!
Hi Kim! Our sincerest apologies for your experience with the your recent purchase. We would like to help rectify the situation regarding the quality of the item received. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further.
Very poor battery life even when on power save and being used only as a time piece the battery does not last 24 hours and dies overnight.
Hi David! We’re sorry to hear about the issues you’ve been encountering with your recent purchase of the U8 Watch. For immediate assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further.
Too many Oops orders placed. Last 2 orders submitted due links too close to Place Order.
For better experience, separate on mobile site the Keep Shopping link and Place Order tab and the View Details link.
And confusing to see one price on Add To Cart and a higher price on Order Details page.
Bad experience there. Lead to mistrust. Never again...
Packers necklace will make a nice gift for my friend. She will love it. I like that you offer jewellery like the one I purchased. Thank you.
Do not buy thing from this place. It's literally a crap shot on what it actually will be. 1st purchase I received a quote on boards but the paint was not applied to all so it made no sense plus a note ce big hole right over where a word should be 2nd just two simple turquoise and coins necklace. Guess again. I got a gold laso necklace which I did not order nor do I like! Now I'm waiting for the other necklace and who knows what that will be. Could end up with a chair or table. Hey why not. I'm contacting my card company to get refund plus sending this back on their mailing not mine! Just crap
Hi Sally! We’re very sorry to hear that you’ve been encountering issues with your recent purchases! For immediate assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further.
I am very happy with the two orders I got. The shipping was a little longer than I expected but other than that 5 stars...
When I pulled this out of the packaging, it was beautiful; a very classy looking purse. Then the odor, probably from the tanning or coloring on leather, hit me. I thought it was weird, but decided to let it hang to air out. I have had it for several days but the odor has not gone away. I could not possibly carry the bag because of it. It is still very strong. I have to return it.
Hi Pat! We apologize for the difficulties with your recent order. In order to return this item, just visit the Orders page within your OpenSky account and click the “Need to Return this Item?” link next to the order and you’ll be taken through our hassle-free online returns process. If you need any further assistance with this, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Ordered a Woman's "XL" more like small. Waiting on refund but concerned will be charged 3 times more for return shipping on UPS than I paid for delivery on USPS. Ridiculous sizing standard or poor Q. C.
Hi Daryl! We are sorry to hear the size of the coat you ordered did not meet your expectations. OpenSky hosts thousands of different merchants and we have a variety of measures to minimize occurrences like this, but issues of this nature do arise on occasion, and we are always here to assist. If you encounter any difficulties with your return, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will do our best to help make things right. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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Hi Alycia! We are sorry to hear you were unhappy with your recent purchase. As described in our return policy at https://www.opensky.com/customer-support?article=2492115, it is expected that you would need to cover the original and return shipping unless the product was damaged, non-functional or otherwise not as described. If you feel the item falls into one of these categories, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.