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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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The Riley Fossil watch for women is a beautiful watch! My complaint is that it looks gold, not rose gold. I'm returning it for the Riley Fossil watch for women in Silver.
Shirt was 2 small! It was a 2xl ant it looks like it will fit a size 1. I also sent an email to open sky and no response! Just on my review!
Hi Patrice! We apologize for the difficulties with your recent purchases. OpenSky hosts thousands of difference shops and each merchant provides their own images and descriptions, but we are always happy to assist with any issues which may arise. According to our return policy (https://www.opensky.com/customer-support?article=2492115), you are responsible for the shipping costs associated with standard returns, but any such fees will be waived if you must return an item because it is damaged, non-functional or otherwise not as described. Please feel free to email our Customer Love team directly from https://www.opensky.com/content/contact-us, and we will be happy to review your situation and see how we can help.
This is the best and the prices are great I've gotten things that I wanted but didn't think I could afford and they are good products I'm ask where did you get it from
Love these earrings! Get loads of compliments every time I wear them. Good quality too. Delivery was fast. They came within days of order. I will definitely be ordering from OpenSky again.
As a first time buyer on this site, I wasn't sure what to expect, but after receiving my purchase, I couldn't be any more thrilled! My beautiful earrings were EXACTLY as shown in the picture, the quality was superb, great price, and the shipping process was excellent. I look forward to shopping here again and again.
It's exactly what I expected & came so quickly! Personalization is perfect. I can't wait to show it off.
I received my order pretty quickly and was able to track easily. I did not need to contact customer service, I was kept in the loop via emails. I received an order confirming email, a preparing order email and a shipped email with the USPS tracking number.
I think the products and format are great, but Opensky pricing is ridiculous. Take any item, shop it on Amazon, and you'll find it there for one-fourth to one-half the Opensky price. Returns seem fine to me. Customer service seems fine too. They're just overpriced.
Hi Greg! We are sorry to hear you feel this way about our pricing. OpenSky hosts thousands of different shops and each merchant sets their own prices and, although that may be true in certain cases, it should not be true of our marketplace is general. We would never discourage customers from doing some comparison shopping though; that’s always a wise thing to do when shopping online, or anywhere else for that matter. In any event, thanks for taking the time to share this constructive feedback with us.
I ordered some blue sapphire studs thinking that I would get blue sapphires. Instead the studs had a clear Stone in it. Now I could have seen they are white Sapphires and sapphires come in all colors but I don't know that period when I wrote to opensky they said if I wanted to return the items I could to the vendor that sent them to me which was I Paris in California. It's not worth the effort I'm very disappointed.
Hi Joseph! We are sorry to hear the product you received did not meet you expectations. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. If you happen to change your mind about returning the item (you have 14 days from when it was delivered!), please don’t hesitate to let us know. We appreciate you sharing your experience with us nonetheless, and hope that you will give us another try in the future.
This company is unbelievable. The shirt I ordered had sleeves 5 inches too short! I returned the 28.00 shirt & got only 7.00 credit! Then I didnt even hit send & they sent me another order which they did refnd in full. The Credits are a joke. Shirt I like is 25$ & with a 14$ credit & S/H it is 31.99. The credits are useless & are not really credits at all. Overpriced merch but sooo cute. Too bad. I love so many of the tops but will not ever order again cause if it does not fit you are out all but a few bucks for trying it. Be careful with this site as it is not normal
Hi Vicki! We are sorry to hear about your negative experience. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that arise. Also, although you are responsible for paying all shipping costs associated with standard returns, any such fees will be waived if you return an item because it is damaged, non-functional or otherwise not as described. Please email our Customer Love team directly at https://www.opensky.com/content/contact-us and we will be happy to review your situation and look into how else we may be able to assist you. Regardless, we appreciate you taking the time to share your feedback with us.
Unfortunately I need to return this bracelet but do not know how. Please advise. Do you have a return label?
Hi Hannah! We are sorry to hear the bracelet you received will not work for you. Provided this bracelet was not a custom item and is within the standard 14-day return policy, you should be able to initiate a return (and get a shipping label) from the Orders page within your account. Just click the “Need to return or exchange this item?” link next to the item and you will be taken through our online returns process. Of course, if you need any additional assistance, please feel free to email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will do our best to assist you.
A real pleasure doing business with this fine company! I recommend them highly! They delivered as advertised and as promised.
This company is absolutely dreadful... First my order took over a month to arrive after I was assured it would take less than a week. Then when I finally received the package, it was the wrong item. I'm still waiting on my refund and nearly three weeks. I will never be ordering anything from OpenSky.com ever again.
Hi Sean! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. First of all, any non-custom items sold through our site should be delivered within 10 business days, so your item definitely took much longer than usual to reach you. Also, if you returned the item using a shipping label we provided, you should automatically receive a refund as soon as the item is delivered back to the merchant. Please feel free to email our Customer Love team directly at https://www.opensky.com/content/contact-us and we can check on the status of your refund or assist you with any other issues you may be experiencing. Regardless, we appreciate you taking the time to share your feedback with us.
Price was good but continuously having to check shipping status is annoying. Have contacted regarding stagnant delivery and will allow a few days for update otherwise, i will be disputing charge with my my cc company due to item not received/services not rendered.
Hi Karla! We are sorry to hear that the shipment of your order appears to have stalled. Provided you have already contacted our Customer Love team directly from https://www.opensky.com/content/contact-us, we will look into this matter and get back to you soon (if we have not already). We will have no problem providing you with a full refund if your order cannot be fulfilled for any reason, so there should be no need to file a dispute with your credit card company. We look forward to working with you to make this matter right.
I was very disappointed in the quality of the necklace I purchased, not at all what I expected form the picture when I bought it.
Hi Monica! We are sorry to hear you are not satisfied with the quality of the necklace you received. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to look into the matter further and review the available options with you. At the very least, provided you are still within the standard 14-day return policy, we should be able to help you return them for a refund. We look forward to working with you further.
I was sent the wrong color boots but I am going to try and make them work. I ordered 12 blue boots and received 12 black.
Easy to order and good stuff at good prices. Worth the time to look at the things they on there stuff.
The item I bought was ballet flats, they were advertised as leather ballet flats but when I got them they were made from polyethylene. Very cheap looking not worth $24
Hi Denise! We are very sorry to hear you are not satisfied with the shoes you purchased. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to look into the matter further and review the available options with you. At the very least, provided you are still within the standard 14-day return policy, we should be able to help you return them for a refund. We look forward to working with you further to resolve this matter in the best manner possible.
One earring wont close and the other one does. I want a new pair, will return the other set, now I have to pay postage to send it back, this is terrible
Hi Kevin! We are sorry to hear that one of the earrings in the set you received will not close. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to assist with any issues that may arise. Please email our Customer Love team directly about this from https://www.opensky.com/content/contact-us and we will do our best to assist you as soon as possible. Based on our standard return policy (https://www.opensky.com/customer-support?article=2492115), you should not be held responsible for any shipping costs associated with this return since the product is damaged!
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Hi Diane! We are sorry to hear the color of this watch did not meet your expectations. It sounds like you may already have a solution for this situation underway, but we are definitely here to help if needed. If you would like any assistance with this, please don’t hesitate to email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to assist you. We look forward to working with you to make sure you get a watch you can be excited about wearing.