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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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I've yet to use the product. It is, however, what I expected. I'm looking forward to using it when I travel to Cambodia, where it is quite hot. From all reports, it should keep me nice and cool.
Returned blouse for sm size.? Now a month has gone by still no blouse. Paid for blouse plus charged 18.00 for what? Would never order anything more from you. Do no desire refund just blouse that I initially ordered.
I was completely satisfied by my purchase. And was especially happy with the quick delivery of my purchase
We order a whole set and we didnt get the bracelet
Now its incomplete. The shippong was ontime but still disappointed the bracelet was missing i order base on the picture.
I received a notice saying it would arrive on the 12th. It's the 15th at 11:30 pm and it still hasn't arrived.
Hi Shari! We are sorry to hear your order is taking longer than expected to arrive. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to check the status of your order. We look forward to working with you to ensure you receive your order as soon as possible.
Happy so far with the merchandise, but have issues with customer service. Tried getting information on how to return/exchange an item due to wrong size, but never got a reply. Also ne-d to know where to return the item to-- opensky or the manufacture. Please advise. Thank you. Also send addres for the return
Hi Ray! We are sorry to hear you are having trouble reaching us about an exchange. If you sent us an email from https://www.opensky.com/content/contact-us, you should have heard back from us within 24 hours. If you are still in need of assistance with this matter, please send us a private message through this site including your order number and email address and we will follow up with you as soon as possible. We hope to be able to help you out with this soon!
Do not buy anything from this company. I reported them to the better business bureau. Placed order 4 months ago and still haven't received my package.
Hi Martha! We are sorry to hear you never received this item. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to assist you with this matter. We are absolutely not running any sort of “scam” and will have no problem providing you with a full refund if your order was indeed never fulfilled. We look forward to working with you to make things right.
The picture of the earrings shows black on one side and white on the other, but the ones received are only black. It was not what I expected.
Hi Bruce! We are sorry to hear that earrings you received did not match the provided images. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to assist you with this matter. Given the circumstances, we could either work with the merchant to get you the correct item or help you return those you received for a full refund. We look forward to working with you to resolve this issue as soon as possible.
I am absolutely thrilled with my 4 PIECE 1800 count Bamboo Sheets! They are everything the description promised and were delivered when they said they would be! Very pleased and will be a return shopper!
I still have not received my package and it's been almost 2 months since I ordered it. I did however disputed it with my credit card company and they even tried getting in contact with this company and have gotten nothing! This company seriously rips people off! Buy from them at your own risk! Looks like they screw people out of money daily!
Hi Jan! We are sorry to hear you have not received an item that you ordered. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. If you sent us an email from https://www.opensky.com/content/contact-us, you should have heard back from us within 24 hours. In any event, please send us a private message through this site including your order number and email address and we will check on the status of your order for you. If your order cannot be fulfilled for any reason, we will absolutely provide you with a full refund, so there is no reason to dispute the charge with your credit card issuer.
I ordered a Mario handheld game system a month ago and it's been "in transit to destination" for almost 3 weeks. I contacted customer support multiple times they stated the merchant was having some problems and if I wanted a refund to let them know. So I go to get on my account on opensky to request a refund and they DELETED MY ACCOUNT. I tried to see if maybe I forgot my password but nope my email address is not even in there system! I can't get on to request a refund, nor check anything in regards to my order! I found a telephone number for them but all it is is a answering machine! Complete and total fraud! My credit card company is disputing the charge now! BUYERS BEWARE!
Well got an email from Livingsocial, advertising a Sunbeam shower head, they quoted retail at 112.00, buy it now for 29.00, wasn't sure but figured wow Sunbeam recognized name so after a few emails targeted to me figured for that price and a good name why not. So I purchased... now people wait for it... all of a sudden I'm redirected to some site called Opensky, 29.00 plus shipping, total 33.00, takes forever to get it, they ship DHL for some reason. So today I have some time figured I would install it, omg plastic junk, I'm afraid to tighten to tight I didn't want to break it. Well my friends guess what, its loose, it leaks, its crap... okay now the fun part, I go to the Opensky site, click on return item asks me the reason, I click on its not acceptable and not functioning, as I do this I notice at the bottom I'm not only going to lose the shipping money to get of this piece of junk there going to charge me, 8.41 to send it back and deduct that from my 33.00 I spent.
Okay here is the kicker, when I was reading the fine print on the box its not really the famous appliance company Sunbeam it's some, two bit company called Jarden Consumer Solutions. Which I'm guess buys junk and resells it as a brand name... Can Your Say Fraud... Beware my friends, I'm going to go after Living Social and see how badly they want to tarnish there reputation... oh and here is something else, the shipping label lol is going to Exquisite Jewelry in Brooklyn NY, OMG WTF... beware, Beware, I will update as I elevate this issue, I think Living Social needs to step up.
Good Luck to All
Martin
Hi Martin! We are sorry to hear about the issues with the shower head you purchased recently. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. We also take product quality issues and allegations and of misrepresentation very seriously. Please send us a private message through this site which includes your order number and email address and we will assist you with this matter as soon as possible. We appreciate you taking the time to share your feedback with us.
I ordered a conditioner, that was discontinued from Victoria Secrets, off of this site. After taking my money, I was informed that that product was no longer. Then I was told to go on to their site and cancel the order so I can get my money back. I emailed opensky numerous times that there was no cancellation area for me to do that and I wanted my money back. I was then told by email from Open Sky that all their products are from other people advertising on their site and I would have to go to that specific person in order to get my money back they couldn't help me. Such * I'll never use this site again and I would recommend that no one else does either all they do is list other people's products and they won't take responsibility at all.
*language redacted by admin
Hi Susan! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues which may arise. We generally handle all returns and refunds, so your experience sounds highly unusual. Please send us a private message through this site with your order number and email address and we will look into your situation anew. We look forward to working with you to make things right.
I ordered the Well Traveled Journey Tote Bag as a birthday gift for my daughter. She carried it for less than a month (and didn't over pack it) and the handle tore off. OpenSky was great about arranging for a replacement, but by then my daughter had moved onto another bag so i began using the replacement bag. Like my daughter, I didn't over fill the bag, and within a short amount of time, the handle tore off again. Quality is very poor. When I sent a 2nd request to OpenSky and asked for a refund rather than a replacement, was told (after they contacted the seller) that I was outside of the 14 day replacement so there was nothing they could do. I would expect an $80 handbag to last longer than that. Original bag delivered 12/5, both bags were carried for less than a month.
Never will be a customer again... very disappointing!
Hi Julie! We are sorry to hear this bag did not hold up in either case. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues with may arise. Although we are pleased to have been able to get you a replacement for the first bag, unfortunately (as your comments reflect), our options can be limited when a product is outside of the stated return window and the merchant is unwilling to help further. Please send us a private message through this site and we will look into your situation anew and see if we can do to assist you. No promises at this point, but we will absolutely take a look. Regardless, we appreciate you taking the time to share your feedback with us.
I will review it if it ever gets here. I received emails that it was shipped, but nothing has come yet.
Hi Audrey! We are sorry to hear you have not received your order yet. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to look into what is going on. If there is an issue with the shipment which cannot be resolved, we will work with the merchant as needed to get the order reshipped or provide you with a full refund. We look forward to working with you to resolve this matter as soon as possible.
Ordered twice received products that not worth nothing. 1st time I ordered sleep headphones $9.00. They didn't work worth of crap. I returned those they gave me a credit said it was going to expire so I said to myself maybe that was just a one time thing reluctantly gave them another chance and bought a Bluetooth Smart Watch extra $28 something plus the $9 credit. Well guess what it is a DUMB watch! Supposed to count my steps well I wasn't moving it was adding up. Could download on my phone QR scan to connect bluetooth. So it was useless. I don't want another credit I want my darn money. Good thing I didn't spend more than that I would have been REALLY mad then. Waste of time, money, and effort
Hi Lorraine! We apologize for the difficulties with your recent orders. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to assist with any issues that may arise. There seems to be some significant confusion with respect to your situation because we do not give site credit when returns are processed – we only provide refunds issued back to the payment card that was used. Please contact our Customer Love team directly from https://www.opensky.com/content/contact-us and we will review the details of these orders/returns and make sure everything is straightened out.
Very disappointed in the ear rings I just received, Very cheap looking. Sorry I ordered them. I was giving to my daughter-in-law for Birthday?
Hi Anne! We are sorry to hear you the earrings you received did not meet your expectations. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please contact our Customer Love team directly from https://www.opensky.com/content/contact-us and we will review your options with you and do our best to come to a resolution. Regardless, we appreciate you taking the time to share your feedback with us.
This is the third Bamboo-material sheet set that I have purchased through Open Sky and the sheets are beautiful! The fabric 'cuddles' you and they are easy to maintain. The price is fabulous! This is the first time in about 10 years since I bought new sheets - the previous ones were fabulous also, but they were no longer available.
I like my dress... it fits well... loose and comfy... not crazy about the pleat in the back but otherwise it's perfect for my needs. Good price! Nice fabric. Very soft!
It's made really good and I'm enjoying it
So much. Wish I had bought more! I would recommend any one to get one.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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Hi Patricia! We apologize for the difficulties with your recent order. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will do our best to resolve this matter as soon as we can. We will certainly do our best to work with our member merchant to facilitate an exchange if possible. We appreciate you taking the time to share your feedback with us, and we hope to hear from you again soon.