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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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As a whole I have been happy with your site. There are sites that don't have good policies in returns (ex- zulily) Keep up the good relations with your customers!
Ordered a bra, received a pair of pants. I emailed, explaining and received a reply we are processing your request. One week goes by, no word, I send a 2nd a 3rd and a 4th email - where is my order? Again I receive a reply, we are processing. What kind of Company is this. There is no phone number to call.
I have sent several emails with absolutely no response. I was promised a full refund from you for three shirts I ordered but never received. I have not received a cent back and it has been 2 weeks since your promise. My emails continue to go unreturned. At one point, the merchant reimbursed my card $35 but only for one top. Then they took that $35 back! The merchant is Amaryllis. The order number is *******. This has been going on for weeks and weeks and I have received not only zero answers to my emails but no reimbursement for the 3 tops I never received! What is the problem? What kind of company are you? This must be resolved.
Lisa Walsh
Hi Lisa! We apologize for the difficulties with your recent order. OpenSky (along with 55 Mulberry) hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Based on what you described, we are most likely attempting to reach the merchant who provided the tracking information to get to the bottom of the situation. Please send us a private message through this site containing your order number and email address and we will make sure this issue is addressed as soon as possible. Regardless, we appreciate you taking the time to share your feedback with us.
Would shop on the site again. Great prices. The product I received was of quality. I would recommend this site to others.
I bought an item ******* and tried to return it. I followed the instructions, downloaded the Return Label, and sent the item back. I received an email that the item had been received and credit would be forthcoming... THEN THE WHEELS CAAME OFF...! I received the item back in the mail, with the handwritten message "no one here by that name" (The address on the pre-printed label from OpenSky stated
"BALABALA SHOP 107 Larch St., New Bedford, MA *******
Someone in the network received the item, told me they had received it and even sent an email acknowledging receipt. I tried to contact the OpenSky 'Contact Us" but all I got was the default explanation of how to return an item, get the RMA code... ete.
Hi Allen! We apologize for the difficulties with your order and the related return. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that arise. Since you sent the item back using the return label we provided and the product was sent back to you, it sounds like we may have an invalid returns address on file for this merchant. In any event, our Customer Love team will get back to you through your open ticket soon with a solution. We appreciate you bringing this to our attention and look forward to working with you to resolve this issue in the best possible manner.
They have everything from soup to nuts! Whether you are looking for clothes, jewelry, gadgets, beauty supplies, etc., you will find it! Amazing array and great prices... bargains galore and deals on shipping too!
These unusual earrings seem well made. They are a bit heavy, but i plan on using them for evening anyway. They are certainly worth the money.
Great i would definitely buy more items on this site im very happy with the product i ordered online
Had credit according to Opensky, I ordered items to use up my credit before it expired. They charged my items to my checking account instead of Appling my orders to my $60.00 credit. Trying to get it fixed now with Opensky
Hi Luanne! We are sorry to hear about the difficulties you experienced. OpenSky hosts thousands of independent merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. It sounds like you already reached out to our Customer Love team about this (which is good!), and we will be happy to work with you to clear things up.
I've been to get a refund. I sent the items back since May 3rd. They said someone would contact me within 48 hours. No one has got in touch with yet. Just of advertising junk mail. It cost me$12 dollars to send the package back. I just want a full refund
Hi Alice! We are sorry to hear about the difficulties you are experiencing with your return. If you already sent our Customer Love team a message from https://www.opensky.com/content/contact-us, you should have heard back from us within 24 hours, and it is unclear what may have gone wrong based on your message. Please send us a private message through this site containing your order number and email address and we will look into this matter as soon as possible. We look forward to working with you to make things right!
I ordered an item, received an email that it was preparing for shipment and more than 3 weeks later it still hasn't shipped. Total rip off. I would never use them unless you want to just give away your money. Anyone wanting to see those emails and the order number to verify is welcome. They are crooks STAY AWAY.
Hi m s.! We are sorry to hear that your order still has not shipped. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will assist you with this as soon as possible. We are certainly not operating any sort of “scam” and we will absolutely provide you with a full refund if your order cannot be fulfilled for any reason.
The shipping is wonderful, you order one day, and your order is delivered a few days after You order! I give the highest rating you can give! Thank you Open Sky!
The process was very simple and efficient. I was notified of the shipping timely and received my order within the estimated time. I am very happy with my ordering process.
Love my item. Pleased with sheets n ring. Awaiting other items such as Necklace n blouse.
Hoping to find more useful n great items for family gifts.
The product was shipped im a timely manner. As for the priduct it was not true to size. I ordered L/XL and they are still small.
Hi Steven! We are sorry to hear the sizing of the item you ordered did not meet your expectations. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to go over your options. We could potentially work with the merchant to exchange the product for a different size or help facilitate a return. Regardless, we appreciate you taking the time to share your feedback with us.
After my last review, it took around an hour to get a response. They are having issues with the merchant and are making this right. They said the new tracking and order number will be sent out in the next 1 to 2 weeks and they are also issuing a 5$ credit towards my next purchase. Very apologetic in the response email and are actively taking care of the issue. I raised my rating from a 2 to a 3 because that is customer service. Apologize, make it right, and ensure I will return. I'll update again as I receive my purchase.
First they sent me tan and i order burgundy, but they did send me the right color after that. But i have not heard back if they wanted the tan ones back.
Hi Ruth! We are sorry to hear about the issue with your recent order. Although we are pleased to hear you have since received the correct color, we definitely want to make sure you know what to do with the other one as soon as possible. If you have not done so already, please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will do our best to confirm what further action, if any, is necessary. We appreciate you taking the time to share your feedback with us.
I ordered several items in early April -- and checked their status when a month went by without receiving them. It showed a shipped within 2 days of my order, but nothing else since. I emailed OpenSky -- they responded and said they would check. They got back to me and indicated that if the shipper hadn't responded in 2 days, they would cancel the order. I emailed them back and asked them to just cancel the order. They said they would and i would received a refund within a few days. When I check my credit card, I saw that my order had been refunded in full two days after my request. So not a great experience, but at least OpenSky took care of the problem.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laurie! We are sorry to hear about the trouble with your recent order. We do not offer phone support at present, but we are always happy to help resolve any issues that arise via email. Our typical email response time is well under 24 hours so, if you emailed our Customer Love team directly from https://www.opensky.com/content/contact-us, you certainly should have received a response in far less that the amount of time you mentioned having waited. In any event, please send us a private message via this site including your order number and email address, and we work with you to make things right as soon as possible.