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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Shirt had a small hole in the side seam, obviously not inspected. I fixed it myself, but poorly made for the cost. Shipping took 15 days.
My grand daughter was so pleased when she received the neckless. Woryfree Shoping for a guy (grand father) Ed
Much smaller than pictured.
Bad quality fabric
Cheaply made!
Return shipping is even worst
Stay away from this company
Hi Tiffany! We are sorry to hear the size of the product you ordered did not meet your expectations. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to assist you with returning this item.
Why when I go to track my package it is still sitting in the same place? If the merchant says that it is on its way should not it have been on the move? Every since May 31 it has been in the same place. China. In about a week and a half I will be moving to another city and I doubt that I will even have the package then. I am so pissed.
Hi Maggie! We are sorry to hear that your order still has not shipped. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will assist you with this as soon as possible. We will absolutely provide you with a full refund if your order cannot be fulfilled for any reason or does not reach you before you move.
I'm very happy with my order I will recommend open sky to my friends and family, delivery was very quick. Thank you very much!
Bought 2 items from these people and neither one worked. Took almost 5 weeks to arrive direct from China and then does not work. No way to return
Hi Roberta! We are sorry to hear the product you ordered is not working. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to review your situation and see what we can do to help. Please make sure that you indicate the item was received damaged, and we will be sure to process a return for a full refund. Thank you
Fast and excellent service. Ordering made easy for you. Had a great experience with ordering from this company. Will be ordering again.
When I choose the more expensive Tweezers for 19.99 with 10.00 off which the tweezers would be 9.99. The item you sent me was the one you sell of 9.99. I have this one I wanted the one that you have now for 35.00 with a 20.00 is a savings leaving the tweezers for 15.00. I am so disappointed with the 9.99 Tweezers when I ordered the 19.99 with 10.00. Now that I have it the tweezers do not work at all. I have used brand new Energizer batters 10 pack and none work. Now what do I do about this. I am not pleased at all paying for 6.98 for freight and I don't want to pay that much to return it. Please reply to this asap. Thanking you in advance, Sandra Ray.
Thank you for your submission! Your question is very important to us and we will work quickly to get you a response.
Hi Sandra! We are sorry to hear the product you ordered is not working. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to review your situation and see what we can do to help. Please make sure that you indicate the item was received damaged, and we will be sure to process a return for a full refund. Thank you
I was sent the wrong size sandal, but because I didn't respond within my two weeks (due to a very heavy schedule) they were not dealing with me. Their mistake cost me. I have had 3 bad experiences - 3 strikes, they're out.
Hi Pam! We are sorry to hear that you received an incorrect product. If the items is still in brand new condition, we would be happy to assist you with this.
I guess I gained way more weight than I thought, but they sent a crop shirt that is supposed to have gone past my belly button. Sadly, this shirt is like a crop top and I need to find some high waist pants to wear it with or give it away
Hi Ariene! We are sorry to hear the size of the product you ordered did not meet your expectations. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to review your situation and see what we can do to help. It is difficult to tell what options may be available based on the information included in your review, but we would certainly love the opportunity to try!
The black arm bands came with runs and holes in them. Very unhappy I will not return. I will use them AS IS
Hi Shari! We are sorry to hear that the arm bands you orders arrived in poor condition. Although we understand you have stated you do not wish to return them and will just use them “as is”, we would be happy to go over your other options with you if you change your mind. Please feel free to email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will go over your options for you. At the very least, we should be able to help you return the item for a full refund or facilitate an exchange. Regardless, we appreciate you taking the time to share your feedback with us.
OpenSky is a great website to purchase discounted products. However when I rec'd my very first shipment I was bummed. I rec'd the black head remover but was disappointed that it had already been opened and there were no instructions in English. Being this is a beauty product which don't qualify for a return, it was a total waste of money. In closing, I would recommend OpenSky, however I would not recommend the company that provides the black head remover.
Hi Maggie! We are sorry to hear about the difficulties with your recent order. Although beauty products generally are non-returnable, we should be able to make an exception in your case given that the product you received had already been opened. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to assist you with this matter. We look forward to working with you to make things right.
The Quality of the item is very nice and the material very is soft.
The advertised size is much smaller than expected.
Very disappointed. Doubt I will order again
Hi Elizabeth! We are sorry to hear the size of the product you orders did not meet your expectations. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to review your situation and see what we can do to help. It is difficult to tell what options may be available based on the information included in your review, but we would certainly love the opportunity to try!
Needed a top prize for our annual blue and gold banquet in CUBSCOUTS and I found these spoons you can have engraved so I got our Pack number on them and a big C in middle also with year cubscouts started on them liked them so much I bought two and they were cheap and perfect for our father scout fun finger food cookoff! Can't wait to present it in the fall and I will order every year until we move up to Boyscouts!
I only placed my order a few days ago. I was so surprised my package came so fast. Thank you. I am very happy I joined Open Sky and look forward to future purchases.
My order came quickly and was packaged beautifully. I am fully satisfied with quality of the oils. The shipment arrived in a protective bubble envelope. I am lucky to have the opportunity to shop so easily on line.
This was a gift for my 5 year old daughter with her name on a chain and she loved it!
It was custom made and got here in a week. Thank you!
Like t h e hundreds of reviews I read, this company has the absolute worst customer service I have ever experienced. Items are very poor quality, the clothes runs extremely small, and their is no way to reach them. I have emailed them several and get only the same standard reply and nothing else. There is no phone number listed anywhere. When I received my charge bill, I noticed a phone number. I called it and the recording that they are no longer accepting calls. Sounds like this place should be shut down. Now I am stuck with all this crap I don't want. DO NOT ORDER FROM THIS PLACE!
Hi Anita! We are sorry to hear about the issues you have experienced. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Although we do not offer phone support at this time, if you email our Customer Love team directly at https://www.opensky.com/content/contact-us, you should hear back from us within 24 hours and we will be happy to assist you. If you are still in need of assistance, please send us a private message through this site containing your order number and email address and we will follow up with you as soon as possible. We look forward to working with you to make things right!
I received the wrong item, and despite emailing customer service, have not gotten a response to address this. I should not have to pay a shipping charge for a return I never ordered!
Hi Barbara! We are sorry to hear you received the incorrect item. You are absoutely right! As stated in our return policy details at https://www.opensky.com/customer-support?article=2492115, you indeed should *not* have to pay any shipping charges to return this item, since it was not what you ordered. If you already sent us an email from https://www.opensky.com/content/contact-us around when you posted this review, you should have heard back from us by now (average response time is well under 24 hours), and hopefully you are being assisted already. Otherwise, please send us a private message through this site containing your order number and email address and we will be sure to follow up with you as soon as possible.
Started receiving e-mails from 55Mulberry. Didn't know they were OpenSky too. Finally ordered items I thought were nice. Didn't realize there were so many companies under this umbrella shop. I kept one item but the clothes look good online but in person they were small, cheaply made & wrinkled to boot. Earrings were so heavy except one pair but cute. I will check the reviews before ordering from other on-line companies similiar to this. Oh by the way, there is a hidden sentence somewhere about 14 day return policy that I didn't see or realize they had. By the time you get stuff decide ya don't like it the days have slipped by. Working folks don't have the time to be fooled by this. I have spent more time corresponding, printing labels & fixing packages to return. Not worth the trouble. So I went & unsubscribed from their mailing list. Hope this helps someone else decide to not purchase from these people. Find the items somewhere else without all the hassle.
Hi Teresa! We apologize for the difficulties with your recent order. Our standard 14-day return policy is displayed under the “Return Policy” tab in every product description, and it is certainly regrettable that you were caught off guard upon learning the details. Regardless, we are always happy to help with any issues that may arise. It sounds like you already have the desired returns in motion but, if you need any further assistance with this matter, please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will get on the case as soon as possible!
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Hi Elaine,
We are sorry to hear that you received a damaged item. We see that you fixed the item on your own. If you will message us your email address, we will do all we can to make this experience up to you.