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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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The product was good but someone took my card information just after my purchase. I only used that card at one place and that was here. Its a shame, and I will never buy here again. Your the only place I used the card in over a month and the purchase on my card was just hours after! It was someone in your order department that took my information. Not to worry I called the police right away and my credit card company they tracked the purchase and the delivery. Play that one off! I will see you in court!
I ordered a beautiful wooden framed mirror for my daughter for Christmas around Thanksgiving. When it arrived there was no visible damage to the box and when I pulled out the mirror it was very well wrapped with cardboard, bubble wrap and tape so I decided not to open it and just wrapped it in holiday paper. When we opened it on Christmas Day we found that one side of the frame was splintered and unusable. When I contacted Open Sky, Naina said that it was outside of their return time but that she would contact the company that fullfilled the order. Im happy to say that it was no longer in stock but they refunded my money and had me dispose of the broke mirror. She was very nice to deal with so all is well. I will continue to shop with Dot and Bo.
Hi Michelle! Thank you for taking the time to review us! We are glad we could help you with your damaged mirror. If we can be of further assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!
Confused about having a credit and how to apply it to your purchase
Haven't received my whole order. Only received 2 of 3 items. No email as to when I would receive order.
I am happy with 2 of my 3 purchases
Hi Cathy! Thank you for taking the time to review us! Please contact us at https://www.opensky.com/content/contact-us with your order information, we will be happy to find your other item.
It has literally taken no time for my items I just purchased to come rolling in. I haven't received anything yet that hasn't matched up to what I saw and purchased.
Hi Rhonda! Thank you for the kind words! We look forward to you visiting us again in the future!
All is well with your site. More folks should pull it up for their needs. Everything I could imagine and all I need, are on this site.
Hi Gus! Thank you for taking the time to review us! We look forward to you visiting us again in the future!
Sent email inquiring about how to use my $100 credit. Haven't gotten a response yet!!! Seems like there is no way to contact them if you have questions.
Hi Aretha! We are sorry to hear about the problems you are experiencing. Thank you for contacting us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your question. Also, you can find information about our credits here https://www.opensky.com/customer-support?topic=961315. Thanks!
I purchased the bracelet because it was described as 18k rose gold FILLED. When I received it the tag clearly reads 18k RGP. I thought I was getting a very nice gold filled bracelet when clearly it is stamped 18kRGP (rose gold plated) I am very disappointed with my first purchase! Will be returning the bracelet!
Hi Marlene! We are sorry to hear about the problems you are experiencing. Thank you for contacting us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your return.
They feature misleading information on their Dia Noche site & won't have the company amend it. I thought I ordered a duvet & sham set which was featured in bold letters. I only received the duvet because the smaller print said "duvet only 88 x 88. It seemed like they were referring to the size but they really meant the price was for only the duvet. If I want the shams I have to pay more for them plus extra shipping charges. This is a bit of a scam to get more money.
Hi Lynne! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your return.
I specifically ordered the 2-Pack Parkez LED Lights. They sent me 1. I sent them emails stating their error. Have not had one response from them to date. By the amount of complaints about this company, I wonder how they can stay in business. Will never purchase from them again.
Hi Mike! We are sorry to hear about the problems you are experiencing. Thank you for contacting us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your missing item.
I have not received my other purchase. I've emailed you twice. I will start inquired if this is not answers. It's been paid for already.
Hi Denise! We are sorry to hear about the problems you are experiencing. Thank you for contacting us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your missing item.
The earrings were just OK, I expected the to be much prettier. The price was OK, but was still sort of unhappy.
Hi Hope! Thank you for taking the time to review us! We hate to hear you are unhappy! Please contact us at https://www.opensky.com/content/contact-us with your order information, if you need any assistance.
Hello Im sorry but the item I purchased was damage the ear ring post was broken like something heavy set down on it what can I do to get refunded for this item please contact me thanks
Hi Clifford! We are sorry to hear about the problems you are experiencing. Thank you for contacting us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your return.
They won't unsubscribe me. Ive already sent unsubscribe requests from the many emails they send. Now they made me mad. Their products are cheaply made and they bombard you with emails. They are a dishonest company who doesnt play by legal rules. They said it would take 10 days to have my emails disappear but they keep bombarding me. Now I send their emails to trash. Will never order from them again!
Hi LeeAnn! We are sorry to hear about the problems you are experiencing. It takes up to 24 hours to be unsubscribed from our emails. If you are still receiving emails, please contact us at https://www.opensky.com/content/contact-us. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you.
I liked the bracelet which I bought to be a gift for a friend. It came in a cellophane envelope which is not very attractive for a gift. It would be nicer if it came in a box. Now have to find a box for it because the way it came does make it look like a nice gift.
Hi Janice! Thank you for taking the time to review us! Please contact us at https://www.opensky.com/content/contact-us with your order information, if you need any assistance.
Have purchased some things... some were excellent and some I threw out. Sizes don't always match up nor does color. Basically cheap products.
Hi Suzi! Thank you for taking the time to review us! Please contact us at https://www.opensky.com/content/contact-us with your order information, if you need any assistance.
Steady and trusted order company that I come back to over and over again! Quality service and quick shipping.
Hi Paula! Thank you for the kind words! We look forward to you visiting us again in the future!
5 stars from me! They had the items I needed and the sizes I couldn't find at better prices the any other site. I have ordered again. Thank You!
Hi Fran! Thank you for the kind words! We look forward to you visiting us again in the future!
*******-3 IS MY ORDER ON THIS. ALSO SENT A REVIEW ON *******-4. TWO ITEMS OF CLOTHING. MADE BY FOREIGN DISTRIBUTORS. VERY CHEAPLY MADE. SIZING OF BOTH ITEMS DO NOT CONFORM TO ADULT SIZING ANYWHERE AT ALL! VERY CHILDLIKE IN SIZING! COMPANY PUTS RESPONSIBILIITY ON YOU TO SEND ITEMS BACK. YOUR COST. WONT SEND OUT LABELS JUST TALK ABOUT IT YET THEY DONT SEND THEM. JUST ADDRESS FOR YOU TO PAY IN. FULL TO RETURN. AND THEY DRAG OUT TIME FRME SO IT MAKES YOU DIFFICULT TO RETURN WITHIN TWO WEEK TIME FRAME HAD TO CALL MY CREDTI CARD AND FINALLY DO A CHARGE BACK ON THEM THAT I WILL HAVE TO ARGUE FOREVER MORE THAN LIKELY. ITEMS PACKED IN VERY THIN PACKING MATERIAL WHICH WEE TORN UPON DELIVERY. HOLES IN THE GARMENTS AND THE WORST I HAVE EVER SEEN IN QUALITY. ITS A JOKE! CHEAP ITEMS. WAY OVERCHARGED FOR WHAT THEY WERE
Hi Leslie! We are sorry to hear about the problems you are experiencing. Thank you for contacting us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your return.
I was impressed by the excellent quality of the merchandise I ordered from you. My Daughter absolutely love them both. They arrived in good time and the packageing was good. I will definitely be a customer.
Hi Talley! Thank you for the kind words! We look forward to you visiting us again in the future!
I received an email that my order was delivered but I didn't receive it. I'm not sure what happened.
Hi Precious! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your missing package.
From the business
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joseph! Thank you for taking the time to review us! We are sorry to hear that your card information was compromised. Ours is a secured site, and we have not experienced a security breach. We wish you luck and speed in having this resolved. If we can be of assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!